Capgemini is hiring 2025 graduates for its Contact Support Group (CSG) role in Noida. Get INR 3.25 LPA with rotational shifts. Open to all degrees & diplomas. Female candidates encouraged to apply!
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🎯 Capgemini Is Hiring 2025 Graduates for Contact Support Group (CSG) – Noida
Are you a 2025 graduate looking for an exciting IT support role with a leading MNC?
Capgemini is inviting applications from fresh graduates and diploma holders for the Contact Support Group (CSG) role under Capgemini Exceller. If you have strong communication skills and basic computer knowledge, this could be your gateway into a tech career.
🔔 Application Deadline: 17 August 2025, 11:59 PM
📍 Location: Noida
👩💼 Preference: Female candidates encouraged to apply
🧾 Job Overview
- Role: CSG IT Enablers – Contact Support Group
- CTC: ₹3.25 LPA (₹3 LPA fixed + ₹25K one-time incentive)
- Job Type: Full-Time
- Shift: 24×7 rotational shifts
- Location: Noida
- Eligibility: 2025 Graduates or Diploma Holders
🛠️ What You’ll Do
- Provide customer support via voice, chat, and email channels
- Resolve IT issues like password reset, login errors, session timeouts, etc.
- Handle ticket management, update statuses, and track issue resolution
- Use AI bots like CHIP to help automate queries
- Analyze ticket trends and improve business intelligence
- Deliver first-contact resolution and improve user satisfaction
- Work across industries like telecom, finance, tech, and healthcare
✅ Eligibility Criteria
- Must have completed any 3-year diploma or undergraduate degree in 2025
- Must have a DigiLocker account and Aadhaar-linked mobile number
- Must be open to relocate and work in night/rotational shifts
- Should be ready to sign SLA & KPIs
- Indian Citizens only
💡 Desired Skills
- Excellent English communication skills
- Basic computer literacy
- Ability to handle pressure and multitasking
- Empathy, listening, and customer-first mindset
- Willingness to work in a 24×7 global support environment
💼 Selection Process
- Online assessments and virtual interviews
- Shortlisted candidates will receive further details
- Candidates must arrange their own infrastructure (device + internet) for the selection process
🎯 Why Choose Capgemini CSG?
- Be part of a global tech leader
- Work in a customer-centric IT support role
- Gain exposure to AI tools and smart ticketing
- Opportunity to grow into advanced technical/infra roles
- Diversity-driven culture supporting female candidates
🙋♀️ Frequently Asked Questions (FAQs)
❓What is CSG at Capgemini?
CSG (Contact Support Group) is the first line of IT infrastructure support at Capgemini. It handles technical issues and queries via voice, chat, email, and bots for internal and external clients.
❓Is this job open for freshers?
✅ Yes, 2025 graduates and diploma holders with no prior experience are eligible to apply.
❓What is the salary for this role?
You’ll receive a CTC of ₹3.25 LPA (₹3 LPA + ₹25,000 incentive).
❓Do I need to relocate?
Yes, this role is based in Noida, and relocation is mandatory after selection.
❓Are female candidates given preference?
Yes, as part of Capgemini’s diversity and inclusion efforts, female candidates are especially encouraged to apply.
❓Do I need a technical degree?
No. Any 3-year diploma or undergraduate degree is acceptable. The role emphasizes communication and customer support skills more than technical depth.
❓What documents are required to apply?
You must have:
- An active DigiLocker account
- A mobile number linked with Aadhaar
❓What industries will I be supporting?
You will provide IT support across industries like telecom, finance, healthcare, and technology.
📢 How to Apply for Capgemini Recruitment 2025?
To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
If you face any issues while applying. Do let us know in the comment section
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