Apply now for the System Engineer – L1 role at Wipro in Delhi. Handle technical troubleshooting, customer support, and gain exposure to top IT platforms like Windows, Teams, and Citrix.
🚀 Join Wipro as a System Engineer – L1 in Delhi! 🌟
Job Role: System Engineer – L1
Job Category: Technical Support
Why Wipro? 🌍
Wipro Limited is a global technology powerhouse dedicated to driving digital transformation. With over 230,000 employees across 65 countries, Wipro is committed to delivering innovative solutions that empower businesses to thrive.
🔎 Job Role
As a System Engineer – L1, you’ll be at the forefront of resolving technical issues while ensuring customer satisfaction through effective communication and technical expertise.
🛠️ Key Responsibilities
Akhir kaam kya karna hoga? Chalo check karte hain:
- Deliver exceptional communication while handling irate customers empathetically.
- Troubleshoot Windows, Outlook, Teams, Citrix, VDI, VPN, and Security Apps via remote support.
- Manage incoming calls and respond to customer emails promptly.
- Identify and escalate critical issues to supervisors when necessary.
- Provide accurate product and service information to customers.
- Research solutions using available resources and offer effective resolutions.
- Route calls and tickets to appropriate teams for specialized support.
- Document all customer interactions as per SOPs.
- Recognize and report recurring issues to management for proactive solutions.
- Develop clear SOPs for new issues and resolutions.
- Maintain detailed call logs and reports to track performance.
🎯 Qualifications & Skills Required
✅ Excellent communication skills (verbal and written)
✅ Ability to empathize and calmly manage frustrated customers
✅ Strong technical knowledge in troubleshooting operating systems
✅ Eagerness to learn new technologies
💼 Why This Role is Exciting
✅ Opportunity to join a leading tech company with global impact
✅ Gain exposure to cutting-edge IT solutions
✅ Build technical expertise in popular platforms like Windows, Teams, and Citrix
🌍 Location & Work Model
📍 Delhi (Work model details not specified)
🏆 About Wipro
Wipro is a trusted partner for businesses worldwide, excelling in consulting, design, engineering, and operations. Join a company dedicated to innovation, sustainability, and global success.
🌟 Perks & Benefits
✨ Competitive salary package
✨ Opportunities for growth and skill development
✨ Dynamic work environment with supportive leadership
How to Apply for Wipro Recruitment 2025?
To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
If you face any issues while applying. Do let us know in the comment section
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