You are currently viewing Amazon Off campus drive is hiring Freshers for Cloud Support Associate Role . Click Here And Apply Online!!

Amazon Off campus drive is hiring Freshers for Cloud Support Associate Role . Click Here And Apply Online!!

Amazon is hiring Freshers for Cloud Support Associate Role . Click Here And Apply Online!!

About Amazon

Amazon.com, Inc., doing business as Amazo, is an American multinational technology company engaged in e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence. Founded in 1994 by Jeff Bezos in Bellevue, Washington, the company originally started as an online marketplace for books but gradually expanded its offerinh s to include a wide range of product categories, referred to as “The Everything Store”. Today, Amazon is considered one of the Big Five American technology companies, the other four being Alphabet Apple, Meta, and Microsoft.

Amazon Off Campus Drive 2024 | Overview

job Role : Cloud Support Associate

Job Category : Operations, IT, & Support Engineering

Key Job Responsibilities

  • This is a customer support role.
  • On a typical day, you will primarily focus on resolving customer issues through various channels, including phone, email, and web/live chat.
  • You will apply advanced troubleshooting techniques to provide tailored solutions and work closely with customers to identify the root cause of their issues.
  • In addition to resolving technical issues, you may also:
    • Coach/mentor new hires.
    • Develop and present training materials.
    • Partner with development teams to resolve complex issues or contribute to contact deflection initiatives.
    • Participate in new hiring processes.
    • Write tools/scripts to improve team efficiency.
    • Work with leadership on process improvement and strategic initiatives to enhance customer experience (CX) and ensure compliance with global AWS standards, practices, and policies.

A Day in the Life

  • Every day will bring new challenges.
  • You will learn and use data analytics technologies.
  • You will apply troubleshooting techniques to provide unique solutions to each customer’s individual needs.
  • You will partner with Amazon teams in India to help reproduce and resolve customer issues.
  • You will leverage your customer support experience to provide valuable feedback to internal Amazon teams in India on how to improve our services.
  • You will drive customer communication during critical events.
  • You will write tutorials, how-to videos, and other technical articles for the developer community.
  • You will work on critical, highly complex customer problems that may involve multiple AWS services.

Amazon Off Campus 2025 Eligibility Criteria:

BASIC QUALIFICATIONS

  • Education: Bachelor’s degree or equivalent experience in a technical field.
  • Experience: 0-1 years of experience in Linux/Windows Systems Administration, Database Design and Optimization, Big Data Analysis, or DevOps.
  • Technical Skills:
    • Troubleshooting and Support experience in Kafka
    • Programming/Scripting experience in at least one of the following: Java, Perl, Ruby, C#, or PHP.
  • Communication: Excellent oral and written communication skills.
  • Other: A self-starter with a strong interest in technology.

PREFERRED QUALIFICATIONS

  • Technical Skills:
    • Basic knowledge of OS concepts (Linux/Unix systems administration: Ubuntu, CentOS, RedHat, Solaris, etc.)
    • Basic understanding of Networking concepts (TCP/IP, DNS) and Databases.
  • Soft Skills:
    • Strong customer focus and multi-tasking skills.
    • Exposure to Cloud computing.

Work Location

IND, KA, Bangalore

How to Apply for Amazon Off Campus Drive 2024?

  • First, read through all of the job details on this page carefully.
  • Scroll down and press the Click Here button.
  • You will be redirected to the official website, click on the apply link.
  • Fill in the details with the information provided.

If you face any issues while applying. Do let us know in the comment section.

APPLY LINK

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