Apply for IBM’s Technical Support Professional – AMS role in Navi Mumbai, India. Explore responsibilities, skills required, and career growth in 2025.
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⚡ IBM Hiring in Navi Mumbai – Apply Now for 2025!
💼 Job Role & Category
Role: Technical Support Professional – AMS
Category: Full-Time, Onsite
🏢 Why Join IBM Consulting?
IBM Consulting is the global professional services arm of IBM, combining business strategy, technology, and operations to help clients undergo digital transformations, particularly around AI and hybrid cloud. In recent years, IBM has emphasized the use of platforms like Red Hat and cloud-native architectures to deliver scalable enterprise solutions.
At IBM, you’ll be part of a culture that values curiosity, empathy, and continuous growth. They encourage you to experiment, challenge norms, learn broadly, and contribute across functions. IBM is also known for its commitment to diversity, inclusion, and reskilling programs.
📝 Job Summary
As a Technical Support Professional – AMS in Navi Mumbai, you’ll provide L2/L3 support for the iWorks-DMS application. You’ll work closely with users to resolve incidents, fix underlying code issues, maintain error databases, and coordinate with OEMs. This role offers a hands-on gateway to application support and consulting in a leading global firm.
🔧 Key Responsibilities
From the JD, your main tasks include:
- ✅ Provide L2 / L3 support for iWorks-DMS
- 🛠 Apply techno-functional knowledge to troubleshoot application issues
- ⏱ Resolve incidents within SLA timeframes
- 🗣 Interact with users to understand, diagnose, and resolve issues
- 🔧 Fix code defects to deliver permanent resolution
- 🧾 Maintain a Known Error Database (KEDB) for recurring issues
- 🔄 Raise tickets with OEMs for unresolved problems, coordinate fixes, and test corrections
🎯 Who Can Apply?
Education Requirements
Bachelor’s Degree (minimum)
(preferred degree not further specified)
Experience Level
Not specified in the job description (entry / early professional role)
Required Skills / Tools
- Techno-functional knowledge of iWorks-DMS
- Ability to work in shifts (regular or afternoon)
- Strong communication and user interaction skills
- Code debugging & incident resolution capabilities
- Experience or willingness to work in support environments
Preferred / Additional
Not specified in the JD beyond the core responsibilities
🌍 Work Location & Type
- Location: Navi Mumbai, Maharashtra, India
- Work Model: Onsite
- Travel Required: No travel required per job description
- Shift: Regular or afternoon shift
💰 Salary Insights
The job description states “regular employment type” but does not mention specific salary figures.
Based on market data for IBM technical support roles:
- The average Technical Support Engineer salary at IBM in India is ~ ₹6,95,000 / year
- Indeed reports ~ ₹7,29,628 / year for IBM Support roles in India
- The Glassdoor average for a Technical Support Engineer in New Delhi is ~ ₹3.44 LPA base + additional pay
- The broader IBM support average is ~ ₹4,15,775 / year (Indeed)
Estimated range for this role: ~ ₹4–8 LPA (base + performance incentives)
🎁 Perks & Benefits
IBM doesn’t list specific perks in the JD, but from employee reports and industry standards, some of the benefits typically offered include:
- 🏥 Health insurance (medical, dental, vision)
- 🕒 Paid time off / vacation / sick leave policies
- 🏠 Work from Home / hybrid flexibility (role-dependent)
- 📚 Learning & development support (training, certifications)
- 💸 Performance bonuses / rewards programs (e.g., GDP + PA in IBM India)
- 🏋 Wellness & lifestyle perks (e.g. gym reimbursements, employee assistance)
Note: The exact benefits for this role should be confirmed from IBM’s official job posting or HR communication.
📝 How to Apply
📢 How to Apply for IBM Recruitment 2025:
- Go to IBM’s career portal or job listing for Technical Support Professional – AMS (Job ID 56168)
- Click “Apply now”
- Register or log in to the IBM careers portal
- Fill in your personal, academic, and professional details
- Upload your resume and any relevant documents
- Review all entered information
- Submit your application
If you face any issues while applying. Do let us know in the comment section
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❓ FAQs
Q1: What is the selection process?
A: Not specified in the job description.
Q2: Is this job open to freshers?
A: The JD lists “Early Professional” and does not state a minimum experience requirement, so freshers may apply.
Q3: Does this job allow remote work?
A: No — the JD states “Onsite” and does not mention remote or hybrid.
Q4: What shifts are required?
A: The job requires regular or afternoon shifts as per JD.
Q5: What is the last date to apply?
A: Not specified in the job description.