Join IBM Gurgaon as a Process Analyst in Healthcare Order Management. Freshers welcome, ₹4–6 LPA, full-time on-site. Apply now for 2025 hiring!
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💼 Job Role & Category
Role: Process Analyst – Order Management (Healthcare, Voice)
Category: Full-Time, Entry Level
Work Model: On-Site
Location: Gurgaon, Haryana, India
🏢 Why Join IBM?
IBM is a global tech and consulting powerhouse, operating since 1911 with over 280,000 employees serving clients in 170+ countries. Known for its leadership in hybrid cloud, AI (Watson), and quantum computing, IBM fosters a culture rooted in curiosity, integrity, and continuous learning.
📝 Job Summary
As a Process Analyst in IBM’s Order Management team, you’ll handle transaction processing, data entry, insurance verification in the healthcare sector. You’ll collaborate in a dynamic BPO setting, contribute to process improvements, and potentially work in rotational shifts as needed.
🔧 Key Responsibilities 🔧
- 🗂️ Process healthcare order transactions including data entry & insurance verification
- 📞 Manage client queries via calls and email follow-ups
- ⏱️ Ensure service level agreements (SLAs) are met
- 🧩 Work within guidelines to resolve routine problems
- 🤝 Collaborate closely with your supervisor & team
- 🔄 Adapt to business transformations and follow procedures
- 🕒 Work in rotational shifts as required
✅ Who Can Apply?
- 🎓 Education: Bachelor’s Degree (Master’s preferred)
- 💼 Experience: 0–1 years in healthcare domain
- 💻 Skills Required:
- Basic healthcare domain knowledge (e.g., patient/payor authorization)
- Good communication (spoken & written)
- Ability to work under pressure and meet SLAs
- Proficiency in Microsoft Office (preferred)
- Ability to adapt to change and follow structured processes
🌍 Work Location & Type
- Location: Gurgaon, Haryana
- Work Model: On-site full-time in IBM Gurgaon office
- 🛑 Remote work is not mentioned
💰 Salary Insights
According to AmbitionBox, IBM Process Analyst salaries in Gurgaon range between ₹3.7 LPA to ₹5 LPA. Analyst roles at IBM India average around ₹16–17 LPA, with entry-level positions paying less.
Estimated Salary Range: ₹4–6 LPA, including performance bonuses.
🎁 Perks & Benefits
IBM provides its Indian employees with comprehensive benefits and support:
- 🏥 Health, dental & vision insurance
- 🚗 Transport allowance & commuter benefits
- 🏡 Hybrid work options for 10–20% of roles; most are on-site
- 💰 Employee Stock Purchase Program (ESPP) with discount
- 🧠 Mental health support & Employee Assistance Program
- 🧾 Tuition reimbursement & learning platforms (Udemy, Skillsoft)
- 🏖 Paid time off: vacation, sick, maternity/paternity leave
📢 How to Apply for IBM Recruitment 2025?
To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
If you face any issues while applying. Do let us know in the comment section
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❓ FAQs
Q1: What is the selection process?
A1: Likely includes resume screening → voice/email skill tests → manager interview focused on healthcare process knowledge and SLAs.
Q2: Is this role remote or on-site?
A2: Fully on-site at IBM’s Gurgaon office; rotational shifts may apply.
Q3: What skills are essential?
A3: Healthcare domain basics, communication skills, MS Office, ability to work under pressure, follow processes, and adapt to change.
Q4: What’s the expected salary?
A4: Approximately ₹4–6 LPA, depending on experience and performance.
Q5: Are rotational shifts required?
A5: Yes, the JD mentions willingness to work in rotational shifts is required.
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