About Wipro:
Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and bold new future.
Wipro Off Campus 2024 | Overview
| Company Name: | Wipro |
| Post Name: | Service Desk Analyst |
| Expected Salary: | up to ₹4LPA* |
| Job Location: | Bangalore |
| Experience: | Freshers/Experience |
| Job Type: | Full-time |
| Last date to apply: | Apply ASAP |
Role Purpose
The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives
Wipro Off Campus Responsibilities:
What you’ll do:
- Help customers with their questions and problems.
- Answer calls, emails, and chat messages from customers.
- Learn about different customer applications and processes.
- Understand how to use common software and hardware.
- Log and track customer issues using a specific software.
- Meet performance targets for response time and resolution time.
- Manage customer inquiries and escalate issues as needed.
- Keep track of customer issues and solutions.
- Update customers on the status of their issues.
- Share customer feedback and suggestions with the appropriate team.
- Identify ways to improve customer support processes.
Wipro Off Campus Eligibility Criteria:
- Bachelor’s degree / Master’s Degree.
- Batch:- not mention
Wipro off Campus Selection Process:
The Wipro selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:
- Online Application: The process begins with candidates submitting their applications through Wipro official careers website. It’s essential to provide accurate and comprehensive information on your resume and application.
- Resume Screening: The Wipro recruitment team reviews all incoming applications and resumes to assess whether candidates meet the basic qualifications and requirements for the position.
- Online Assessments: Depending on the role, candidates may be required to complete online assessments or tests to evaluate their technical skills, knowledge, and problem-solving abilities. These assessments can cover a wide range of topics, including coding, problem-solving, and domain-specific knowledge.
- Phone Screening: Qualified candidates are often contacted for a preliminary phone screening interview. This interview is an opportunity for the recruiter or hiring manager to learn more about the candidate’s background, experience, and career goals.
- Technical Interviews: For technical positions, candidates typically participate in one or more technical interviews. These interviews assess a candidate’s technical expertise, coding skills, problem-solving capabilities, and familiarity with Microsoft technologies.
- Offer: If a candidate successfully navigates all interview stages and reference checks, they will receive a formal job offer. The offer will include details such as compensation, benefits, and other terms of employment.
- Background Check: Candidates who accept the offer may undergo a background check as part of the final hiring process.
- Onboarding: After accepting the offer and completing all pre-employment checks, candidates will participate in Wipro onboarding process. This includes orientation, training, and integration into the team.
Please note that the specific details of the Wipro selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.
Why Join Wipro?
- Industry leading healthcare
- Educational resources
- Savings and investments
- Maternity and paternity leave
- Opportunities to network and connect
How to Apply for Wipro Off Campus Drive 2025?
To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to the official career page.
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
Tip: Apply as soon as possible to avoid missing the deadline.
APPLY LINK
