Wipro Recruitment 2024 Drive Production Agent

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Wipro Recruitment 2024 for 2024, 2023, 2022 Batch Freshers | Wipro Careers Page Link: Are you one of the candidates who have completed your education and looking for a job? Then you are at the right place. Recently Wipro revealed the notification of Wipro Jobs 2024 for Freshers candidates. Wipro Recruitment is a wonderful opportunity for freshers who are struggling to land their first job. In Wipro there are not only software-related jobs there are other jobs in various categories like Business Processing Outsourcing, Networking, Testing, etc. Candidates who are flexible to work in any shifts full of responsibility can apply for the Wipro Campus Recruitment 2024 through the below provided official Wipro careers page registration link.

Wipro Recruitment 2024

  • Job Role: Production Agent
  • Qualifications: Any Graduate
  • Skills: Knowledge of assigned processes, tools, and systems.
  • Experience: Freshers
  • Job Type: Full Time
  • Location: Gurugram

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

Do

  1. Support process by managing transactions as per required quality standards
    1. Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
    2. Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
    3. Update own availability in the RAVE system to ensure productivity of the process
    4. Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
    5. Follow standard processes and procedures to resolve all client queries
    6. Resolve client queries as per the SLA’s defined in the contract
    7. Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
    8. Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
    9. Document and analyze call logs to spot most occurring trends to prevent future problems
    10. Maintain and update self-help documents for customers to speed up resolution time
    11. Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
    12. Ensure all product information and disclosures are given to clients before and after the call/email requests
    13. Avoids legal challenges by complying with service agreements
  1. Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
    1. Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
    2. Assist clients with navigating around product menus and facilitate better understanding of product features
    3. Troubleshoot all client queries in a user-friendly, courteous and professional manner
    4. Maintain logs and records of all customer queries as per the standard procedures and guidelines
    5. Accurately process and record all incoming call and email using the designated tracking software
    6. Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
    7. Organize ideas and effectively communicate oral messages appropriate to listeners and situations
    8. Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
  1. Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
    1. Undertake product trainings to stay current with product features, changes and updates
    2. Enroll in product specific and any other trainings per client requirements/recommendations
    3. Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
    4. Update job knowledge by participating in self learning opportunities and maintaining personal networks

How to Apply Wipro Recruitment 2024 :

To apply for the Wipro, follow these steps:

  1. Click On “Apply Now” button it will redirect to official website of Wipro careers portal and navigate to the internship section.
  2. Search for the Performance Testing Internship opportunity and click on the apply button.
  3. Fill out the application form with your personal and  educational details.
  4. Upload your resume, cover letter, and any other required documents.
  5. Submit your application and await further communication from the Wipro recruitment team.

Apply Now