Job Role:
L1 Tech Support Engineer
Experience:
Freshers
Job Type:
Full Time
Job Summary:
As an L1 Tech Support Engineer, you will be responsible for providing technical assistance to customers and resolving their inquiries efficiently. You will be a key part of our customer support team, ensuring customer satisfaction through prompt and accurate support.
Qualifications:
- Graduate degree.
- CCNA or equivalent networking qualifications.
Essential Skills:
- Accuracy and attention to detail.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving skills.
- Ability to multitask and manage multiple tasks simultaneously.
- Proficiency in MS Excel.
- Neutral voice and accent.
- Call management skills.
- Process knowledge.
Responsibilities:
- Handle direct customer inquiries and provide technical support.
- Troubleshoot and resolve technical issues related to VoIP services.
- Understand network architecture and recommend appropriate hardware, software, and design elements.
- Provide quick and accurate responses to customer inquiries via phone, chat, screen sharing, and email.
- Handle and resolve customer concerns with professionalism and courtesy.
- Adhere to company policies and procedures.
Shift and Location:
- Night shift.
- Bengaluru.
Mandatory Skills:
- Technical support.
Location
Bangalore
How to Apply for Wipro Off Campus 2024?
To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to the official career page.
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
If you face any issues while applying. Do let us know in the comment section.
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