About Wipro:

Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses.

Wipro Off Campus Drive 2024 Details:

Company Name:-	Wipro
Post Name:-	Analyst
Job Category:-	Digital Operations and Platforms (DOP)
Salary:-	up to ₹4 LPA*
Experience:-	Freshers
Job TIme:-	Full Time
Job Location:-	Gurugram
Last date to apply:-	Apply ASAP

Wipro Job Responsibilities Details:

Client Support

Handle client queries through phone or email in a polite and professional way.
Gather and document client details (name, contact, issue) for reference.
Use standard procedures to solve client problems as per agreed SLAs.
Escalate critical issues to the Team Leader if needed.
Keep clients informed about product details and updates before and after queries.
Maintain logs of all issues, solutions, and unresolved cases.
Create and update FAQs or self-help guides for faster issue resolution.

Problem Solving and Troubleshooting

Assist clients in navigating product menus and understanding features.
Diagnose problems step-by-step and provide effective solutions.
Offer alternative solutions to retain client satisfaction.
Keep detailed records of all client interactions using designated systems.
Follow up with clients to ensure their issues are resolved as promised.

Training and Skill Development

Stay updated on product features, updates, and changes by attending training sessions.
Participate in self-learning opportunities to enhance knowledge and skills.
Share feedback with team leaders for improving training and customer service.

Stakeholder Interaction

Internal: Work with team leaders, HR, and trainers for performance reviews, training, and issue resolution.
External: Interact with clients to resolve queries effectively.

Wipro Eligibility Criteria:

Graduate degree from any stream.

Skills Required

Problem-Solving: Analyze issues and provide quick, practical solutions.
Process Knowledge: Understand tools, systems, and procedures for resolving issues.
Communication: Effectively communicate with clients in a clear and courteous manner.

How to Apply for Wipro Recruitment 2025?

To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:

Click on the “Apply here” button provided below. You will be redirected to the official career page.
Click on “Apply”.
If you have not registered before, create an account.
After registration, log in and fill in the application form with all the necessary details.
Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
Verify that all the details entered are correct.
Submit the application form after verification.

If you face any issues while applying. Do let us know in the comment section.

APPLY LINK

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