Join Wipro as a Management Trainee in Gurugram. Gain valuable experience in technical support, customer service, and process management. Apply today!

📈 Management Trainee – Gurugram, India

Job Role: Management Trainee
Job Category: Technical Support & Customer Service

🌟 Why Join Wipro?

Wipro is a global leader in technology services and consulting, driving innovative solutions for complex digital transformation challenges. With over 230,000 employees across 65 countries, Wipro empowers its clients, colleagues, and communities to thrive in a rapidly changing world.

🔥 Key Responsibilities

As a Management Trainee, your role will involve:

📋 Process Support: Manage client transactions while ensuring quality standards are met.
📞 Client Interaction: Respond to incoming client requests via phone or email in a professional and courteous manner.
🖥️ Issue Documentation: Record client details, queries, and problem-solving steps for tracking purposes.
🔧 Technical Resolution: Follow standard procedures to resolve client issues within defined SLAs.
📚 Knowledge Base Management: Access and update internal resources to improve query resolution.
🚨 Escalation Management: Identify critical issues and escalate them to team leaders when necessary.
💬 Customer Guidance: Assist clients in navigating product menus and understanding features.
📈 Trend Analysis: Document recurring issues to help prevent future problems.

🎯 Qualifications & Skills Required

To excel in this role, you should have:

✅ Strong problem-solving and troubleshooting skills.
✅ Excellent communication skills for clear client interactions.
✅ Ability to follow processes and resolve issues efficiently.
✅ Basic understanding of product support and technical troubleshooting.
✅ Willingness to learn and adapt to product updates and changes.

📍 Location & Work Model

📌 Location: Gurugram, Haryana, India
🏢 Work Model: On-site

🚀 Why This Role is Exciting

✅ Gain valuable experience in technical support and customer service.
✅ Develop strong problem-solving and communication skills.
✅ Be part of a globally recognized company with a focus on career growth and personal development.

🏢 About Wipro

Wipro Limited (NYSE: WIT) is a global leader in technology services, consulting, and digital transformation. With a strong focus on innovation, Wipro helps clients achieve their most ambitious goals while creating a sustainable future.

How to Apply for Wipro Recruitment 2025?

To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:

Click on “Apply”.
If you have not registered before, create an account.
After registration, log in and fill in the application form with all the necessary details.
Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
Verify that all the details entered are correct.
Submit the application form after verification.

If you face any issues while applying. Do let us know in the comment section