Join Zoho as Technical Support Engineer – 6+ months experience required, night shifts, USA/UK support, excellent growth & perks in 2025.
Table of Contents
💼 Job Role & Category
Role: Technical Support Engineer
Category: Full-Time (Not specified in job description)
🏢 Why Join Zoho? (Web Search)
Zoho Corporation is one of India’s most successful product companies, offering a comprehensive suite of 50+ business applications serving over 100 million users worldwide. Founded in 1996, this Chennai-based tech giant has revolutionized cloud-based business software without external funding. Zoho operates in 180+ countries with offices across the globe, maintaining a unique company culture that prioritizes employee growth, work-life balance, and innovation over traditional corporate hierarchies.
Known for its “transnational localism” philosophy, Zoho invests heavily in rural talent development and has been recognized as one of India’s Best Workplaces in IT & IT-BPM. The company’s commitment to privacy-first principles, sustainable growth, and employee-centric policies makes it a dream destination for tech professionals seeking long-term career growth without the typical startup burnout culture.
📝 Job Summary
Join Zoho as a Technical Support Engineer where you’ll be the frontline champion for customers across USA and UK markets. This role offers an excellent opportunity to work with cutting-edge cloud technologies while developing expertise in Zoho’s extensive product suite. Perfect for professionals ready to take on night shift responsibilities and grow their technical support career with a global leader.
🔧 Key Responsibilities
• 🛠️ Deliver comprehensive technical support to international clients
• 💻 Conduct engaging online product demos and customer training sessions
• 📊 Perform requirement gathering and detailed analysis for customer solutions
• 📝 Respond to RFI (Request for Information) requests with accurate information
• ⏰ Ensure timely follow-up with customer contacts and leads
• 🎯 Provide Proof of Concept (POC) demonstrations to potential clients
• ✅ Deliver accurate and timely solutions to customer technical queries
• 🌙 Work in night shift timings to support USA/UK customer base
✅ Who Can Apply?
🎓 Education Requirements:
• Not specified in job description
💼 Experience Level:
• Minimum 6 months or more experience in a client-facing role
• Proficiency in offering phone-based support to USA or UK customers
💡 Required Skills:
• Excellent written and spoken English communication
• Flexibility to work night shifts
• Willingness to relocate if required
• Keen interest in learning new technologies
• Customer service orientation
📜 Certifications:
• Not specified in job description
⚠️ Important Note:
• 2026 graduates are NOT eligible to apply for this position
🌍 Work Location & Type
Location: Not specified in job description
Work Type: Not specified in job description
Shift Requirement: Night shifts (mandatory)
💰 Salary Insights (Web Search)
Based on industry standards and Zoho’s compensation structure for Technical Support Engineers in India:
• Expected Salary Range: ₹4-8 LPA based on experience
• Night Shift Allowance: Additional 10-15% shift differential
• Performance-Based Pay: Quarterly incentives up to 20% of base salary
• Salary varies by experience, location, and performance metrics
• Annual increments ranging from 10-25% based on performance reviews
🎁 Perks & Benefits (Web Search)
Zoho offers an industry-leading benefits package including:
• 🏥 Health Insurance: Comprehensive medical coverage for employee and family with zero premium
• 💸 Performance Bonus: Quarterly and annual performance-linked incentives
• 📚 Learning & Development: Free access to Zoho University courses and certifications
• 🏖️ Paid Time Off: 21 days annual leave + public holidays + sick leave
• 🍽️ Food & Refreshments: Free meals and snacks during night shifts
• 🚗 Transportation: Company cab service for night shift employees
• 💼 Career Growth: Internal mobility across 50+ Zoho products and roles
📝 How to Apply
📢 How to Apply for Zoho Technical Support Engineer Position:
- Click on the “Apply Now” button below
- Register/Login to Zoho Careers portal
- Complete your profile with accurate information
- Upload your updated resume highlighting support experience
- Fill in details about USA/UK support experience
- Review all information carefully
- Submit your application
Note: Only shortlisted candidates will be notified for the next round
📢 Share this night shift opportunity with your network! 😇
❓ Frequently Asked Questions (FAQs)
Q1: What is the selection process for this role?
A: Not specified in job description. Typically includes aptitude test, technical round, and HR discussion for Zoho positions.
Q2: Can freshers apply for this position?
A: No, this role requires minimum 6 months of client-facing experience. Freshers and 2026 graduates are not eligible.
Q3: Is work from home available for this role?
A: Not specified in job description. Contact HR for current remote work policies.
Q4: What are the typical night shift timings?
A: Not specified in job description. Generally, USA shifts are 9 PM – 6 AM IST, UK shifts are 3 PM – 12 AM IST.
Q5: Is relocation assistance provided?
A: The job requires willingness to relocate, but relocation assistance details not specified in job description.