Apply for a high-paying Technical Associate – Service Desk L1 role at Genpact Hyderabad—freshers, full-time, strong benefits in 2025.
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🔥 High‑Paying Technical Associate – Service Desk L1 Role at Genpact Hyderabad (2025)
Why Choose Genpact? 🏢
Genpact, a global professional services firm with over 125,000 employees in 30+ countries, empowers innovation through data, AI, and digital solutions for Fortune 500 companies. They emphasize entrepreneurial agility, a purpose-driven culture, and a relentless focus on outcomes that matter.
Their Hyderabad office actively promotes inclusion and integrity, delivering transformation across industries. Genpact’s emphasis on process excellence and continuous improvement creates opportunities to learn and grow early in your career.
Job Summary
Genpact is hiring a Technical Associate for its Service Desk L1 team in Hyderabad. You’ll ensure 24/7 system availability, provision/de-provision user accounts, manage Active Directory and O365, troubleshoot ServiceNow/Salesforce issues, and support users with technical expertise in shifts.
Key Responsibilities 🔧
✅ Ensure 24/7 availability of systems, apps, and infrastructure
✅ Provision & de-provision user, security, and service accounts in Active Directory
✅ Manage AD security groups and O365 email accounts; troubleshoot sync issues
✅ Apply Active Directory standards (object names, imports/exports, GPOs)
✅ Create self-help documentation, checklists, and procedures
✅ Run AD reports and manage user permissions
✅ Communicate technical issues to non-technical users clearly
✅ Use ServiceNow/Salesforce to manage incidents and generate reports
✅ Deliver excellent customer service
✅ Work rotational shifts to meet client requirements
Who Can Apply? ✅
🎓 Graduate in any stream
🛠 Experience in IT service desk or similar domain preferred
🗣 Good communication skills
💡 Technical knowledge in:
- Basic networking
- Active Directory
- Service request management
- O365 Tools
- PC/laptop setups
No remote/hybrid eligibility specified—role is on-site.
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Work Location & Type 🌍
Location: Hyderabad, India
Work Type: Full‑time, On‑site
— No remote or hybrid work mentioned in the job description.
Salary Insights 💰
Genpact Service Desk L1 analysts typically earn between ₹3.5–6 LPA, varying by skill and work shift. Compensation includes performance-based incentives and aligns with medium to high-pay bands in Hyderabad’s IT support roles.
About Genpact 🏢
Founded in 1997, Genpact began as a division of GE and has since evolved into a global leader in AI, data analytics, digital operations, and intelligent automation.
Their entrepreneurial, inclusive environment encourages experimentation, innovation, and open dialogue. Genpact invests in its people—led by examples like upskilling in AI and resilient business practices.
Perks & Benefits 🎁
Genpact’s benefits package includes:
- 🏥 Comprehensive health insurance, including medical and wellness programs
- 🚗 Transport facilities and flexible work options
- 🏖 Paid holidays & leave, including sick/casual leave
- 🎓 Education assistance & development programs
- 💰 Performance incentives and retirement plans
- 🤝 Supportive, inclusive work culture known for entrepreneurial freedom
Note: Recent policy change mandates 10-hour workdays (mid-June 2025) with productivity-based incentives and bonuses for extra hours.
📢 How to Apply for Genpact Recruitment 2025?
To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
If you face any issues while applying. Do let us know in the comment section
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FAQs ❓
What is the selection process?
Genpact process typically includes:
- Aptitude/technical screening
- Zoom interviews focused on technical and behavioral questions
- Final rounds with scenario-based and technical questions (AD, networking, O365)
Does this job support remote work?
No—this is a full-time, on-site role in Hyderabad. No remote/hybrid arrangement mentioned.
What skills are preferred?
- Active Directory provisioning and group policy
- O365 account setup and sync troubleshooting
- ServiceNow/Salesforce incident handling
- Strong communication and customer service orientation
- Basic networking and ITIL process knowledge
When is the last date to apply?
Not specified. Apply as early as possible to maximize chances.
