Explore the Wipro System Engineer L2 role in Mumbai—technical support, growth-driven, empathetic communication; expect ₹3–7 LPA, strong culture & benefits.
Table of Contents
H2: Why Join Wipro?
Wipro Limited is a global leader in IT services, consulting, and business process services, supporting clients with solutions spanning cloud, AI, digital transformation, and cybersecurity.
Driven by a mission to foster client success through excellence and innovation, Wipro champions values like integrity, respect, stewardship, and trust—embodied in its “Spirit of Wipro” ethos. In FY 2024–25, it emphasized becoming a consulting-led, AI-powered organization with inclusive leadership programs and recognition as a DEI Lighthouse by the World Economic Forum.
Job Summary
As a System Engineer L2, you will deliver remote technical support for base operating systems, Windows, Outlook, Teams, Citrix, VDI, VPN, and security applications, ensuring prompt issue resolution and customer satisfaction.
Key Responsibilities
- Respond to incoming calls and customer emails promptly
- Troubleshoot OS-level issues and support tools (Windows, Outlook, Teams, Citrix, VDI, VPN, Security apps)
- Manage and resolve customer complaints; empathize and pacify irate users
- Escalate complex issues to supervisors when needed
- Provide accurate product and service information to customers
- Research solutions using available resources and offer resolutions
- Route calls and tickets to the appropriate teams or domains
- Document all call details per standard operating procedures
- Identify trends in customer issues and alert management
- Create SOPs for recurring issues and complete call logs and reports
Who Can Apply?
- Education: Not specified in job description
- Experience: 1–3 Years in technical support
- Skills:
- Excellent communication and empathy handling irate customers
- Technical troubleshooting across OS and enterprise tools (Windows, Outlook, Teams, Citrix, VDI, VPN, Security Apps)
- Strong documentation and escalation capabilities
- Certifications: Not specified
Work Location & Type
Location: Mumbai, Maharashtra
Work Type: Full-time, Onsite (explicitly stated)
Remote/hybrid status: Not specified in job description
Salary Insights
For System Engineer roles in India at Wipro, the average salary ranges between ₹2.6 LPA and ₹7.7 LPA, depending on experience.
Specifically in Maharashtra, System Engineers earn approximately ₹3.8 LPA/year on average. Glassdoor data suggests a typical range of ₹3 L–₹5 L, with average pay around ₹4 L for 1–3 years experience.
Salary may vary based on experience and location.
Perks & Benefits
While the JD doesn’t list benefits, Wipro commonly offers (verified by current/previous employees):
- Health, Life, Dental & Vision Insurance
- Performance Bonuses & Stock Options
- Work-From-Home or Hybrid options depending on role
- Generous Paid Time Off including vacation, sick leave, and parental leave
- Learning & Development support, tuition reimbursement
FAQs
Q1: What is the selection process?
Not specified. Typical processes involve resume screening, telephonic technical and HR interviews, followed by assessments.
Q2: Is remote work allowed?
Not specified. Role is listed as onsite in Mumbai; treat as fully onsite unless mentioned otherwise.
Q3: Are freshers eligible?
No. The experience requirement is clearly stated as 1–3 years; freshers may not be eligible.
Q4: Is shift work involved?
Not specified; customer support roles often involve rotating shifts—check during interview.
Q5: When is the last date to apply?
Not provided. Given the posting start date is July 9, 2025, it’s best to apply as early as possible.
📢 How to Apply for Wipro Recruitment 2025?
To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
If you face any issues while applying. Do let us know in the comment section
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