Apply for Specialist Customer Care role at Barclays Noida – Graduates welcome, banking operations, excellent growth & perks in 2025!
Table of Contents
💼 Job Role & Category
| Detail | Information |
|---|---|
| Role | Specialist Customer Care – Support |
| Category | Full-Time, Permanent, Onsite |
| Business Area | India COO Customer Care BUK |
| Area of Expertise | Banking Operations |
| Location | Noida, India |
| Reference Code | JR-0000081400 |
| Date Live | December 10, 2025 |
🏢 Why Join Barclays?
Barclays is one of the world’s largest and most respected financial institutions, with a rich heritage spanning over 330 years. Headquartered in London, UK, Barclays operates across more than 40 countries, serving millions of customers through its diverse portfolio of consumer banking, corporate banking, investment banking, and wealth management services. The bank is a leader in digital innovation, constantly pushing boundaries to deliver seamless banking experiences. Barclays has been recognized globally for its commitment to sustainability, diversity, and community development. 🌍
In India, Barclays has established a strong presence with major operations centers in Noida, Pune, and Chennai, employing thousands of professionals across technology, operations, and customer care functions. The company is known for its inclusive culture, built on core values of Respect, Integrity, Service, Excellence, and Stewardship. Barclays India offers employees world-class learning opportunities, career progression pathways, and a supportive work environment that encourages innovation and personal growth. With its “Customer First” philosophy, Barclays continues to be a top employer choice for professionals seeking meaningful careers in banking operations. 🏦
📝 Job Summary
As a Specialist Customer Care – Support at Barclays, you will step into a pivotal role at the heart of the bank’s operations. This position focuses on managing operations within the business area while maintaining processes, risk management initiatives, and compliance with relevant regulators.
You will provide exceptional customer service while resolving complex customer needs and requests. This role offers the opportunity to take ownership of your work, collaborate with cross-functional teams, and contribute to continuous process improvement—making it an excellent career launchpad in the banking operations domain. 💼
🔧 Key Responsibilities
Based on the official job description, here’s what you’ll be working on:
- 📞 Support Customer Service through various communication channels including chat, email, and phone
- 🔍 Resolve Complex Customer Needs by executing customer service requirements for intricate requests and inquiries
- 🤝 Collaborate Across Teams to align and integrate customer care processes throughout the bank
- 📊 Create Dashboards & Reports on customer care performance and communicate findings to senior stakeholders
- ⚙️ Process Transactions in accordance with approved processes, procedures, international regulations, and within pre-agreed service levels with speed and accuracy
- 🛡️ Develop & Implement Controls for customer care procedures to mitigate risks and maintain efficient operations
- 💡 Identify Areas for Improvement and provide recommendations for change in customer care processes
- 👥 Provide Feedback & Coaching for colleagues on highlighted improvement areas
- 📈 Monitor Industry Trends to implement best practices and improve customer care efficiency and effectiveness
- ✅ Manage Risk & Strengthen Controls in relation to the work you own or contribute to
- 📋 Drive Own Performance Management by collating relevant documentation and arranging self-performance reviews
✅ Who Can Apply?
🎓 Education Requirements
| Qualification | Details |
|---|---|
| Degree | Graduate/Post-Graduate in any discipline |
💼 Experience Requirements
| Skill Area | Details |
|---|---|
| Role Type | Back-office role experience |
| Domain | Business Banking Experience required |
| Specialization | Strong understanding of Payments, Risk, and Controls related to Payments/Funds Transfer |
| Reporting | Experience in creating Dashboards and Reports |
| Risk Knowledge | Knowledge related to Risk and Audits |
💡 Required Technical Skills
| Skill | Proficiency Level |
|---|---|
| Advanced Excel | Proficient |
| PowerPoint | Proficient |
| Macros | Proficient |
| Windows Operating Systems | Familiar |
🗣️ Soft Skills Required
| Skill | Details |
|---|---|
| Communication | Strong skills to speak with clients/stakeholders and explain processes |
| Flexibility | Ability to work changing shift patterns |
| Stakeholder Management | Build relationships with stakeholders/customers |
📝 Assessment Criteria
You may be assessed on key essential skills relevant to succeed in the role:
- Risk and Controls
- Change and Transformation
- Business Acumen
- Strategic Thinking
- Digital and Technology
- Job-specific technical skills
📜 Certifications
Not specified in job description
🌍 Work Location & Type
| Aspect | Details |
|---|---|
| Location | Noida, India |
| Work Type | Onsite |
| Contract Type | Permanent |
| Shift Pattern | Flexible hours with changing shift patterns required |
💰 Salary Insights
Based on industry research and salary data for Customer Care Specialists in Banking Operations at Barclays India:
| Experience Level | Expected Salary Range |
|---|---|
| Entry-Level (0-2 years) | ₹3.5–5.5 LPA |
| Mid-Level (2-5 years) | ₹5.5–8 LPA |
| Senior Level (5+ years) | ₹8–12 LPA |
Key Salary Highlights:
- 💸 Competitive Base Pay: Barclays offers market-competitive salaries for banking operations roles
- 📈 Performance-Based Bonuses: Annual performance incentives tied to individual and team performance
- 💹 Annual Increments: Regular salary revisions based on performance reviews
- 🎯 Shift Allowances: Additional compensation for rotational/night shifts
Note: Actual salary varies by experience, skills, and interview performance. The figures above are estimates based on Glassdoor, AmbitionBox, and Payscale data for similar roles at Barclays India.
🎁 Perks & Benefits
Barclays offers a comprehensive benefits package designed for employee well-being and professional development:
| Benefit | Details |
|---|---|
| 🏥 Health Insurance | Comprehensive medical coverage for employee and family |
| 💰 Performance Bonus | Annual performance-linked incentives |
| 🎓 Learning & Development | Extensive training programs, certifications, and skill development opportunities |
| 🏖️ Paid Time Off | Generous leave policy including vacation, sick leaves, and holidays |
| 👶 Parental Leave | Maternity and paternity leave benefits |
| 💼 Life Insurance | Group life insurance coverage |
| 🧘 Wellness Programs | Mental health support, employee assistance programs, and wellness initiatives |
| 🚗 Transportation | Cab facilities for rotational shifts |
| 🍽️ Meals & Snacks | Subsidized cafeteria facilities |
| 📚 Career Growth | Clear career progression pathways and internal mobility opportunities |
| 🌍 Global Exposure | Opportunity to work with international teams and stakeholders |
| 🏆 Recognition Programs | Employee recognition and rewards programs |
🌟 Barclays Values & Culture
All colleagues are expected to demonstrate the Barclays Values:
- Respect – Treating everyone with dignity
- Integrity – Acting ethically and honestly
- Service – Putting customers first
- Excellence – Striving for the highest standards
- Stewardship – Thinking long-term
And the Barclays Mindset:
- Empower – Take ownership
- Challenge – Question and improve
- Drive – Deliver results
📝 How to Apply
📢 How to Apply for Barclays Recruitment 2025:
Follow these steps to submit your application:
1️⃣ Click on the “Apply for Job” button on the official Barclays careers page
2️⃣ Create an Account or Login to the Barclays careers portal
3️⃣ Complete Your Profile with accurate personal, educational, and professional details
4️⃣ Upload Required Documents:
- Updated Resume/CV
- Educational certificates
- Experience letters (if applicable)
- Any relevant certifications
5️⃣ Review All Information carefully before final submission
6️⃣ Submit Your Application using Reference Code: JR-0000081400
🔗 Official Apply Link
💡 Pro Tips for Application:
- Highlight your Business Banking Experience prominently
- Showcase your Excel, PowerPoint, and Macros proficiency
- Mention any experience with Payments, Risk, and Controls
- Include examples of Dashboard/Report creation
📢 Share This Opportunity!
Know someone who would be perfect for this role? Share this job posting with your friends and help them land their dream job at Barclays! 😇
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❓ Frequently Asked Questions (FAQs)
Q1: What is the selection process for Barclays Specialist Customer Care role?
Answer: Barclays’ typical selection process includes:
- Online Application Screening
- Aptitude/Technical Assessment
- HR Telephonic Interview
- Technical/Functional Interview
- Final HR Discussion
- Background Verification
- Offer Letter
Q2: Is this role open to freshers?
Answer: The job description requires Business Banking Experience and experience in creating dashboards/reports, suggesting this role is better suited for candidates with some prior experience in banking operations or related fields. However, fresh graduates with relevant internship experience or strong technical skills may be considered.
Q3: Does this job allow remote work?
Answer: Based on the job description, this is an onsite role based in Noida, India. Remote work options are not specified in the JD. However, Barclays mentions they are open to working flexibly, which may include hybrid arrangements based on business needs.
Q4: What skills are required for this role?
Answer: Key skills include:
- Graduate/Post-Graduate degree
- Business Banking Experience
- Strong understanding of Payments, Risk, and Controls
- Proficiency in Advanced Excel, PowerPoint, and Macros
- Experience creating Dashboards and Reports
- Excellent communication skills
- Knowledge of Risk and Audits
- Flexibility to work in changing shift patterns
Q5: What is the last date to apply for this position?
Answer: Not specified in the job description. The job was posted on December 10, 2025. We recommend applying as soon as possible, as positions may close once sufficient applications are received.
Q6: What are the working hours for this role?
Answer: The job description mentions the need for flexibility in hours of work and ability to work changing shift patterns. This suggests rotational shifts may be required based on business needs.
Q7: Is there any leadership opportunity in this role?
Answer: Yes! The job description mentions that the role may include leadership responsibilities, including:
- Leading and supervising a team
- Guiding and supporting professional development
- Allocating work requirements
- Coordinating team resources
Leaders are expected to demonstrate LEAD behaviors: Listen and be authentic, Energise and inspire, Align across the enterprise, and Develop others.
Q8: What is the career growth path for this role?
Answer: At Barclays, the typical career progression in Banking Operations follows:
- Analyst → Senior Analyst → Specialist → Manager → Senior Manager → Director
This role offers opportunities to develop expertise in customer care, risk management, and process improvement, opening doors to various career paths within Barclays’ global operations.
📌 Quick Summary Table
| Attribute | Details |
|---|---|
| Company | Barclays |
| Role | Specialist Customer Care – Support |
| Location | Noida, India |
| Job Type | Full-Time, Permanent, Onsite |
| Business Area | India COO Customer Care BUK |
| Education | Graduate/Post-Graduate in any discipline |
| Experience | Business Banking Experience required |
| Key Skills | Advanced Excel, PowerPoint, Macros, Payments & Risk Knowledge |
| Salary | ₹3.5–8 LPA (estimated) |
| Reference Code | JR-0000081400 |
| Posted On | December 10, 2025 |
Disclaimer: Salary figures are estimates based on market research and may vary. Always verify details on the official Barclays careers page.