Apply for high‑paying Service Desk L1 roles at Zones India—entry-level, 24/7 tech support in Bangalore with great perks and career growth.
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🔥 High‑Paying Service Desk L1 Roles at Zones – Remote Tech Support Jobs in Bangalore (2025)
Why Choose Zones?
Zones is a Global Solution Provider in end-to-end IT—covering digital workplace, cloud, networking, security, and managed services. With 35+ years of innovation in over 120 countries and certifications from Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones is a Top MNC for IT careers with global reach and industry-leading partnerships.
Job Summary
Join as a Service Desk L1 Fresher in Bangalore, providing remote technical support (phone/chat/email) to global customers. Resolve issues at first contact, manage tickets, document solutions, and suggest process improvements—all in a 24/7 rotational shift.
Key Responsibilities 🔧
- Serve as first contact via phone, chat & email 📞
- Troubleshoot desktop hardware, peripherals, and Windows OS
- Create and document tickets in real-time
- Resolve issues per SLAs or escalate appropriately
- Perform remote diagnostics using SOPs/KBs
- Walk customers through solutions step by step
- Record events, resolutions, and updates
- Follow up on open tickets and issues
- Suggest improvements for procedures & Knowledge Base
- Maintain professional communication and customer focus
Who Can Apply? ✅
- 🎓 Graduates: B.Sc. (IT/Computer), BCA, B.Tech/BE, M.Tech, MCA, M.Sc.
- 🧩 Experience: 0–0.6 months in IT support (fresher)
- 🛠 Skills: Windows troubleshooting, customer service, multitasking
- 🗣 Communication: Excellent verbal & written skills
- 🕒 Shift Flexibility: Must work 24/7 rotational shifts
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Work Location & Type 🌍
- 📍 Location: Bangalore, India
- 🏢 Work Mode: On‑Site
- ⏰ Shift: 24/7 rotational shifts (day/night)
Salary Insights 💰
- Offered Salary: ₹3.0–3.6 LPA (per job posting)
- Glassdoor Range: ₹4–7.6 LPA for Service Desk L1 roles in Bangalore
💼 Includes Performance-Based Bonuses, night-shift allowances, and early-career growth potential.
About Zones India 🏢
Zones has been delivering IT solutions for 35+ years, now operating in 120+ countries. Their India arm (500–1,000 employees) supports digital transformation in domains like workplace IT, cloud, security, and data center services. As a Minority Business Enterprise (MBE), Zones fosters innovation, collaboration, and customer-centric excellence.
Perks & Benefits 🎁
Based on Zones corporate offerings:
- 🏥 Medical insurance, including group term life & personal accident
- 💰 Performance bonuses rewarding value and quality work
- 🌴 Flexible leave policy for work–life balance
- 🧠 Collaborative culture with knowledge-sharing and growth opportunities
📢 How to Apply for Zones Recruitment 2025?
To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
If you face any issues while applying. Do let us know in the comment section
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❓ FAQs
1. What is the selection process?
Typically includes resume screening, basic technical/aptitude tests, and virtual/hybrid interviews.
2. Is this a remote job?
No—this role is On‑Site in Bangalore with 24/7 rotational shifts.
3. Can freshers apply?
Yes—Zoned requires 0–0.6 months of experience, making it ideal for freshers from 2023–2025 batches.
4. What shift timings are there?
This role is 24/7 rotational, covering day and night shifts.
5. What soft skills are required?
Strong communication, multitasking, customer empathy, and teamwork are essential.
