Apply for a high-paying Service Desk L1 fresher role at Zones in Bangalore – Full-time, tech support, excellent growth potential in 2025.
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High‑Paying Service Desk L1 Role at Zones – Bangalore (2025)
Why Choose Zones?
Zones is a global IT solutions provider with over 35 years of experience in Digital Workplace, Cloud, Networking, Security & more. Operating in 120+ countries with top-tier certifications (Microsoft, Cisco, Apple, Lenovo), you get exposure to cutting‑edge tech and end-to-end digital infrastructure—2025 Career Boost! 🎯
Job Summary
As a Service Desk L1 Fresher, you’ll provide remote technical support to clients worldwide, resolve issues at first contact, and ensure customer satisfaction. This role is ideal for freshers looking to build a career in IT support with global exposure and skill growth.
Key Responsibilities 🔧
- Serve as first contact for customers via phone, chat & email.
- Troubleshoot desktop hardware, peripherals & Windows OS.
- Perform ticket creation, documentation, and follow-ups within SLAs.
- Conduct remote diagnostics using SOPs and KB articles.
- Walk customers through solutions and escalate unresolved issues.
- Communicate updates through Microsoft Teams, Skype, or email.
- Record events and feedback, and suggest KB improvements.
- Multitask in a fast-paced, 24/7 rotational shift environment. mncjob.in
Who Can Apply? ✅
- Experience: Fresher with 0–0.6 months in IT support.
- Education: BSc (IT, Computer), B.Tech/BE, BCA, M.Tech, MCA, MSc (Computer).
- Skills: Technical (Windows OS, hardware troubleshooting, software setup), strong communication, customer service, multitasking.
TCS NQT for 2021-2027 Batch Details
Work Location & Type 🌍
- Location: Bangalore, India
- Work Mode: On-site rotational shifts (24/7 model)
- Time Zone: IST (UTC+5:30)
Salary Insights 💰
According to industry insights and salary platforms:
- Glassdoor reports average ₹3–5 LPA for L1 Service Desk in Bangalore, with ₹4 L average base + ₹0.4 L bonus
- AmbitionBox shows a range of ₹2.8–6.6 LPA for similar roles
- Reddit validates ₹3–5 LPA for IT freshers in such roles
Estimated Salary Range: ₹3.0–5.5 LPA + performance-based incentives.
Performance-Based Pay: Potential additional bonus (~₹0.3–0.5 LPA).
About Zones 🏢
Zones is a Minority Business Enterprise with over 35 years servicing global enterprises. Their solutions span digital workspaces, cloud, networking, security, and managed services. Known for strong certifications and end-to-end IT support, Zones delivers transformative business infrastructure solutions.
Perks & Benefits 🎁
Based on industry standards and similar companies in IT service:
- 🏥 Medical Insurance (self + family)
- 🛡️ Group Term Life & Personal Accident Cover
- 🌴 Flexible Leave Policy (including sick & casual leave)
- 📈 Performance-Based Bonuses (~₹30k–₹50k)
- 💻 Training & L&D Budget (e.g., online courses, skills workshops)
- 🎉 Employee Engagement (team events, recognition programs)
- 🧘♂️ Wellness Initiatives (health checkups, wellness sessions)
📢 How to Apply for Zones Recruitment 2025?
To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
If you face any issues while applying. Do let us know in the comment section
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FAQs ❓
- What is the selection process?
Likely includes resume screening, telephonic interview, and technical assessment. - Is this role work-from-home?
No—this is an On‑Site role in Bangalore with rotational shifts. - What shifts will I work?
Rotational 24/7 shifts to support clients globally. - What technical skills are preferred?
Windows OS, desktop hardware setup, ticketing systems, and strong communication. - When is the application deadline?
Date posted Apr 28, 2025—apply ASAP; openings fill fast.
