SBI Card is hiring an Executive – Customer Services in Gurgaon. Handle customer queries, resolve complaints, and boost your career in the financial sector. Apply now!
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🏢 Why SBI Card?
SBI Card is one of India’s leading credit card issuers, offering a wide range of financial products. With a strong focus on customer satisfaction, SBI Card empowers employees with career growth, inclusiveness, and a rewarding work environment.
✅ Work-life balance with wellness programs
✅ Attractive rewards & recognition initiatives
✅ Gender-neutral policies ensuring equality
✅ Comprehensive health benefits, including dental, OPD, and annual checkups
✅ Excellent learning & development programs for career growth
🔍 Job Role: Executive – Customer Services
In this role, you’ll handle inbound and outbound calls from credit card holders to resolve their queries, complaints, and service requests — ensuring customer satisfaction is maintained.
🛠️ Key Responsibilities
Akhir kaam kya karna hoga? Chalo check karte hain:
✅ Handle inbound and outbound calls efficiently.
✅ Resolve customer service requests, complaints, and queries as per SLAs.
✅ Maintain First Response Time (FRT) to ensure fast resolutions.
✅ Achieve daily performance targets like AHT (Average Handling Time), productivity, and customer satisfaction.
✅ Provide real-time inputs and highlight process gaps for improvement.
✅ Maintain accurate documentation and ensure compliance with company policies.
✅ Focus on delivering zero avoidable escalations by ensuring accurate solutions.
✅ Identify opportunities for process improvement through automation tools like RPA.
📋 Eligibility Criteria
Kya qualifications chahiye? Ye rahe details:
🎓 Graduate in any discipline required.
💬 Strong knowledge of customer service processes.
🔹 Skills in problem-solving, stakeholder management, and process adherence.
✅ Previous experience in the financial services industry (FSI) will be preferred.
📍 Location & Work Model
📍 Location: DLF Cyber City, Tower C, Block 2, Building 3, Gurugram, Haryana
🏢 Work Model: Work from Office
💰 Salary Insights
✅ Freshers can expect a starting salary of ₹3 – ₹4 LPA.
✅ Experienced candidates may earn up to ₹5 LPA or higher based on skills and performance.
🚀 Why This Role is Exciting
🌟 Join a rapidly growing company in the financial services sector.
🌟 Gain valuable experience in customer service and client handling.
🌟 Excellent career growth opportunities with continuous learning support.
How to Apply for SBI Cards Recruitment 2025?
To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
If you face any issues while applying. Do let us know in the comment section
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❓ 10 Frequently Asked Questions (FAQs)
1. What is the expected salary for this role?
Freshers can expect ₹3 – ₹4 LPA, while experienced candidates may earn up to ₹5 LPA or higher.
2. Is prior customer service experience mandatory?
While experience is preferred, freshers with strong communication skills can also apply.
3. What are the key skills required for this role?
Strong problem-solving, communication, and customer service skills are essential.
4. Is this a work-from-home role?
No, this role requires working from the office in Gurugram.
5. Does this role involve night shifts?
The role may include rotational shifts to provide 24/7 customer support.
6. What is the career growth path for this role?
Starting as an Executive, you can advance to roles like Senior Executive, Team Lead, and Operations Manager.
7. Are there performance targets in this role?
Yes, achieving metrics like AHT, FRT, and customer satisfaction scores is important.
8. Are there any specific certifications required?
Certifications are not mandatory, but skills in CRM tools or customer support software are beneficial.
9. What is SBI Card’s work culture like?
SBI Card promotes an inclusive, diverse, and supportive environment with employee well-being at its core.
10. How can I apply for this role?
Visit the official SBI Card Careers page for application details.