Join Red Hat as a Technical Support Engineer Trainee in Pune! Gain hands-on experience, work with a global team, and grow your career in a dynamic and inclusive environment.
🌟 Technical Support Engineer Trainee at Red Hat
Job Role: Technical Support Engineer Trainee
Job Category: Technical Support / IT Support
🔥 Why Red Hat?
Red Hat is a global leader in open-source solutions, empowering enterprises with innovative technologies. With a strong commitment to freedom, courage, and inclusivity, Red Hat encourages employees to take risks, explore the unknown, and grow both professionally and personally.
Working at Red Hat means being part of a dynamic and inclusive culture where diverse perspectives are valued, and you are empowered to contribute your ideas. As a Technical Support Engineer Trainee, you will have the opportunity to learn and develop in a supportive environment, working closely with experienced mentors and collaborating with international teams.
🎯 Job Role – Technical Support Engineer Trainee
As a Technical Support Engineer Trainee at Red Hat, you will be at the forefront of customer support, gaining hands-on experience and understanding of the Red Hat portfolio. Your key responsibilities will include:
- 📁 Customer Support & Communication:
- Verifying, organizing, and updating customer contact information.
- Guiding customers to register and use the Customer Portal.
- Answering basic questions about the Red Hat subscription model.
- 🔧 Technical Assistance & Issue Tracking:
- Supporting customers on basic issues related to Red Hat Enterprise Linux.
- Calling back customers to track and confirm the current status of submitted technical issues.
- 🤝 Team Collaboration & Networking:
- Collaborating with a broader international team both locally and globally.
- Networking with talented associates in an inclusive and diverse workplace.
- 📘 Learning & Development:
- Working closely with a senior mentor to gain technical knowledge and experience.
- Gaining an understanding of each stage of the marketing and sales funnel.
🚀 Why This Role is Exciting
- 🌐 Global Collaboration: Opportunity to work with a diverse and international team.
- 📚 Mentorship & Learning: Learn from senior mentors and develop technical expertise.
- 💼 Hands-On Experience: Engage in real-world projects and gain practical knowledge.
- 🌈 Inclusive Culture: Be part of an environment where diverse perspectives are welcomed.
- 🚀 Career Growth: Unlock career advancement opportunities in the technology industry.
📌 Eligibility Criteria
- 🎓 Educational Qualification:
- Valid certificate in Red Hat Certified System Administrator (RHCSA).
- 🌐 Key Skills Required:
- Excellent written and verbal communication skills in English.
- Ability to manage tasks, meet deadlines, and analyze data for data-driven decisions.
- Willingness to learn and proactively work as part of a team.
💻 Desired Skills
- 🛠️ Technical Support Skills – Knowledge of Red Hat Enterprise Linux and subscription models.
- 🔍 Issue Tracking & Resolution – Ability to track and resolve customer issues effectively.
- 📊 Analytical Skills – Proficiency in data analysis and problem-solving.
- 📘 Documentation & Communication – Strong written and verbal communication abilities.
- 🤝 Team Collaboration – Capability to collaborate with global teams and network effectively.
💪 Why This Opportunity is Special
- 🌍 Global Impact: Support customers worldwide and contribute to their success with Red Hat solutions.
- 📚 Learning Opportunities: Learn about the Red Hat portfolio and gain industry-relevant skills.
- 🚀 Career Advancement: Open doors to career growth and development opportunities.
- 🌈 Inclusive Culture: Experience a supportive and inclusive workplace that celebrates diversity.
- 🌟 Employee Experience: Be part of a company that values courage, freedom, and commitment.
🌍 Location & Work Model
📍 Location: Pune – Tower 6
💼 Work Model: Onsite
👥 Collaborative Environment: Engage with cross-functional teams and gain global exposure.
🌐 About Red Hat
Red Hat is a pioneer in open-source technology solutions, empowering enterprises worldwide with cloud computing, Linux, automation, and Kubernetes technologies. With a mission to unlock the potential of open-source innovation, Red Hat is a trusted partner to Fortune 500 companies and global organizations.
At Red Hat, you’ll find an inclusive workplace that celebrates diverse ideas, empowers employees to take risks, and encourages growth and learning. If you are passionate about open-source solutions and want to be a part of an organization that values freedom and courage, Red Hat is the place to build your career!
🎁 Perks & Benefits
- 🌐 Global Collaboration: Work with diverse teams across the globe.
- 📈 Career Growth: Opportunity for professional development and career advancement.
- 🌈 Inclusive Culture: Be part of an equal opportunity employer that values diversity and inclusion.
- 📚 Learning & Development: Access to in-house training programs and learning opportunities.
- 🌟 Employee Experience: Enjoy a supportive work environment with exceptional employee experiences.
How to Apply for Red Hat Recruitment 2025?
To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
If you face any issues while applying. Do let us know in the comment section.
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