Apply for Red Hat Technical Support Engineer roles in Bangalore 2025. Full-time job with career growth, hands-on support experience, and exciting perks.
Table of Contents
🚀 Red Hat Is Hiring Technical Support Engineers in Bangalore!
💼 Job Role & Category
- Role: Technical Support Engineer
- Category: Full-Time, Hybrid / Remote
🏢 Why Join Red Hat?
Red Hat is the world’s leading provider of enterprise open source software solutions. They empower organizations with Linux, cloud, container, and Kubernetes technologies, employing a community-powered approach to innovation. Spread across 40+ countries, Red Hat fosters an inclusive, open culture where ideas can come from anyone, regardless of title or tenure. (From job description)
A culture rooted in transparency, collaboration, and inclusion makes Red Hat one of the most trusted names in open source. The company is known for flexibility in work environments—office, office-flex, or fully remote as needed. (From job description)
📝 Job Summary
The Technical Support Engineer will manage and resolve a wide range of technical & customer issues for Red Hat’s online learning students, act as an escalation point for junior staff, ensure lab content quality, and document both internal processes and customer-facing resources. The role also includes mentoring new hires and participating in cross-functional work, offering solid potential for career growth into more advanced support, operations, or technical content roles. (From job description)
🔧 Key Responsibilities
Here are the main responsibilities for this role (from the JD):
- 🛠 Provide technical assistance via service requests and live chat for students using Red Hat Online Learning.
- 💡 Assist students to understand course content and guided lab exercises, troubleshoot technical issues.
- 🆙 Serve as an escalation point for junior associates, guiding and resolving complex inquiries.
- 🔍 Perform quality assurance testing on lab content produced by the Red Hat Training team.
- 🌐 Research and resolve customer issues using broad understanding of Red Hat systems and technologies.
- 🖥 Create virtual training environments and provide real-time support for instructors via live chat.
- 📚 Maintain and create documentation for internal teams and customer-facing resources.
- 👥 Conduct training sessions for new hires on operational tools, processes, and troubleshooting best practices.
✅ Who Can Apply?
- 🎓 Education: Bachelor’s degree or equivalent experience in the enterprise IT industry. (From JD)
- 💼 Experience: Not specified in job description (years of experience required is not stated).
- 🔧 Required Skills / Tools:
- Excellent written & verbal English communication skills.
- Strong customer service skills.
- Proficiency in Linux command-line operations.
- Red Hat Certified Engineer (RHCE) or Red Hat Certified System Administrator (RHCSA) with relevant experience.
- Strong problem solving, ability to deviate/adapt beyond standard practices.
- Experience in creating & maintaining technical documentation.
- Shell scripting is a plus.
- 📜 Certifications: RHCE or RHCSA as mentioned.
🌍 Work Location & Type
- Location: Bengaluru – Carina (part of Bangalore)
- Work Model: Hybrid / Remote options are indicated in the JD (“remote type: Hybrid”) (From job description)
💰 Salary Insights (India)
Using recent data for similar roles & at Red Hat:
- Typical base salary for a Technical Support Engineer at Red Hat is in the range of ₹7,00,000 – ₹10,60,000 per annum.
- Average additional pay (bonus, stock, etc.) may add ₹1,00,000+ depending on level & performance.
- Other sources suggest ranges from ₹9,50,000 up to ~₹15,00,000 for those with more experience or specialized skills.
- Performance-Based Pay applies; salary varies by experience, certifications, location & shift-oriented work (24×7 environment).
🎁 Perks & Benefits
Based on what Red Hat provides in India & industry norms:
- 🏥 Health Insurance (for employee & possibly family) & wellness benefits.
- 💸 Performance Bonus and Rewards, including possible RSUs or stock-options/equity depending on role.
- 🏡 Flexible Working / Remote / Hybrid Options — fit around time zones & personal schedule.
- 📚 Learning & Development Budget / Certification Reimbursement to enable you to stay current & grow.
- 🌴 Paid Time Off (PTO), Sick Leave, Parental Leave etc.
- 💻 Support for work tools, internet/mobile reimbursement might be included. (Reported by employees)
📝 How to Apply
How to Apply for Red Hat Recruitment 2025:
- Go to Red Hat’s official careers page or job listing (look up “Technical Support Engineer, Req ID R-049124”).
- Click the “Apply” button.
- Register / login to the portal if needed.
- Fill in all required details (personal, educational, work experience).
- Upload your resume and relevant documents (certifications, etc.).
- Review everything carefully (especially contact details & certifications).
- Submit the form.
If you face any issues while applying. Do let us know in the comment section
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❓ FAQs
Q1: What is the selection process?
A1: Not specified in job description. Usually, for Red Hat roles this seniority, expect an initial HR screen, technical rounds (Linux, troubleshooting), possibly live chat / support-scenario test, and sometimes system / shell scripting or documentation tasks.
Q2: Does this job allow fully remote work?
A2: The JD says “remote type: Hybrid” and “locations: Bangalore – Carina” → so hybrid is expected; fully remote might be limited, but partial/remote work possible depending on role.
Q3: What skills are required?
A3: From JD: Linux command-line, strong customer service, good communication in English (verbal & written), RHCE or RHCSA certification, documentation skills, problem solving beyond standard practice, shell scripting is a plus.
Q4: Is this open to freshers?
A4: Not specified in job description. Given the requirement of certification + ability to handle escalation & cross-functional tasks, likely expects some experience.
Q5: What is the deadline to apply?
A5: Not specified in job description. Best to apply early once you meet eligibility.