Kickstart your tech career with PTC as an Associate Technical Support Specialist in Pune. Learn about the role, skills required, and how to apply!
Table of Contents
🌟 Why Join PTC as an Associate Technical Support Specialist?
PTC is a global leader in digital solutions, offering cutting-edge software for product lifecycle management, augmented reality, and the Internet of Things (IoT).
Joining PTC as an Associate Technical Support Specialist is your chance to build a strong tech career with opportunities for growth and learning in a dynamic environment.
💼 Job Role: What Will You Do?
As an Associate Technical Support Specialist, you’ll play a key role in providing exceptional support to PTC’s prestigious clients. Your day-to-day tasks will include:
✅ Providing software support for Windchill PDMLink®, Windchill ProjectLink®, and Windchill Workgroup Manager®
✅ Advising customers on CAD Software integration and visualization techniques
✅ Logging issues, tracking status, and ensuring prompt resolutions using PTC’s case management tool
✅ Offering proactive customer support to minimize risks and improve customer experience
✅ Conducting technical training, webinars, and mentoring sessions
✅ Creating and publishing knowledge articles for internal and external use
✅ Identifying and recommending training opportunities for your team
💡 Primary working hours: European time zone (with occasional North American shifts during rotation programs)
🧠 Skills & Attributes for Success
To excel in this role, you should have:
✅ Customer Service Skills: Ability to manage customer expectations effectively
✅ Communication Skills: Strong verbal and written communication to interact with clients and team members
✅ Problem-Solving Skills: Ability to handle multiple urgent issues efficiently
✅ Presentation Skills: Confidence to present technical concepts to small or large groups
✅ Proactive Approach: Willingness to take initiative, mentor peers, and learn new skills
🔧 Technical Skills Required
To thrive in this role, you’ll need:
✅ Client-Server Architecture Experience: Hands-on experience with databases, networking, and operating systems
✅ Cloud Platform Knowledge: Exposure to platforms like Microsoft Azure, AWS, or vCloud
✅ CAD Tools Expertise: Functional knowledge of tools such as Creo, Solidworks, Catia, NX, and Autodesk
✅ Programming Skills: Familiarity with Java, HTML, XML, and RESTful APIs
✅ Analytical Abilities: Strong skills in troubleshooting and documenting technical issues
🎯 Who Can Apply?
🎓 Education: Bachelor’s degree in Computer Science, Information Systems, Statistics, Mathematics, or related fields
💼 Experience: 0 – 1 year of hands-on experience in support, services, or software development
Bonus Points: Knowledge of German or French is a plus!
📍 Location & Work Model
🗺️ Location: Pune, India
🕒 Work Model: European hours with occasional North American shifts
💰 Salary Insights
💸 Competitive Salary Package with additional benefits
🚀 Why PTC?
Joining PTC means stepping into a world of growth and innovation. Here’s what you can expect:
✅ Global Exposure: Collaborate with a multicultural team
✅ Career Growth: Opportunities to develop new skills and certifications
✅ Dynamic Environment: Work in a challenging yet supportive workspace
✅ Exciting Benefits: Competitive salary and additional perks
How to Apply for PTC Recruitment 2025?
To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
If you face any issues while applying. Do let us know in the comment section
APPLY LINK
Share This opportunity with your Friends😇😇🥰
❓ Frequently Asked Questions (FAQs)
Q1: What does an Associate Technical Support Specialist at PTC do?
You’ll provide technical support for PTC’s software, assist clients with CAD integration, and manage technical issues.
Q2: Is this role suitable for freshers?
Yes! Candidates with 0 – 1 year of experience are encouraged to apply.
Q3: What are the working hours for this role?
The role follows European working hours, with occasional North American shifts during rotation programs.
Q4: What technical skills are required?
Experience with databases, networking, CAD tools, and cloud platforms will boost your success.
🚀 Don’t Miss Out!
If you’re ready to start your tech career with a global leader like PTC, this is your chance. Apply now and take your first step toward an exciting journey in technical support!