Join Wipro as Process Associate in Kolkata – Chat support role, freshers welcome, night shifts, healthcare domain. ₹2.5-4 LPA package!
Table of Contents
💼 Job Role & Category:
- Role: Process Associate (UHG CS – A4ME Chat)
- Category: Full-Time, Operations
🏢 Why Join Wipro?
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global technology services and consulting company with over 75 years of innovation legacy. Headquartered in Bangalore, Wipro operates across 65 countries with 230,000+ employees, delivering cutting-edge digital transformation solutions to Fortune 500 clients. The company generates annual revenues exceeding $11 billion and is consistently ranked among India’s top IT services companies, holding a strong position in the global technology landscape.
Wipro has been recognized with numerous accolades including being named a Leader in Gartner Magic Quadrant for multiple services, featured in Forbes Global 2000, and awarded for its sustainability initiatives with inclusion in the Dow Jones Sustainability Index. The company’s “Spirit of Wipro” values emphasize integrity, respect for people, and excellence in service delivery. With its focus on digital, cloud, engineering, and cybersecurity services, Wipro offers employees opportunities to work on transformative projects while fostering a culture of continuous learning and innovation.
📝 Job Summary
Join Wipro’s Operations team as a Process Associate supporting United Health Group’s customer service chat operations in Kolkata. This role involves providing first-level support for medical insurance-related queries through chat channels, offering an excellent entry point into the healthcare BPO sector. The position is ideal for freshers and early-career professionals looking to build expertise in healthcare processing while working with one of India’s premier IT services companies.
🔧 Key Responsibilities
- 💬 Answer client chats and assist customers with immediate response support needs, handling/routing accordingly
- 📝 Quickly and accurately perform multi-tasks like documenting information, seeking information, and problem solving
- 🔐 Demonstrate strong work ethics by maintaining confidentiality of sensitive medical and insurance information
- 📊 Log customer calls/chats systematically for record-keeping and analysis
- 🏥 Provide first-level support on medical insurance related queries using documented procedures
- 🔍 Identify and provide input on unique or recurring customer problems
- ⬆️ Ensure proper escalation procedures are followed for complex issues
- 📚 Apply detailed procedures and continuously learn new processes
- 🤝 Work effectively as a team member and facilitate cooperative environment
✅ Who Can Apply?
Education Requirements:
- 🎓 Any undergraduate, graduate, post graduate, diploma or equivalent
Experience Level:
- 💼 1-2 years of experience preferred, but freshers willing to work with all parameters are welcome
- 🏥 Previous experience in healthcare processing/chat process is preferred (not mandatory)
- 💬 Call Center/Chat Experience is good to have
Age Criteria:
- 📅 Between 18 years to 45 years
Required Skills:
- ⌨️ Typing speed >= 30 words per minute (mandatory)
- 💻 Basic computer knowledge with proficiency in keyboard skills, especially with numbers
- 📝 Very good written communication skills
- ☎️ Ability to use phone systems
- 🎯 Customer service and chat/email soft skills
- 📖 Knowledge of products and procedures
- 🧠 Good logical and analytical skills
- 💡 Familiarity with computer basics
Other Requirements:
- 🏠 Must be residing within transport boundaries
- 🌙 Willing to work in night shifts & late evening shifts
Certifications:
- 📜 Not specified in job description
🌍 Work Location & Type
- 📍 Location: Kolkata, West Bengal
- 🏢 Work Type: Not specified in job description
- ⏰ Shift Type: Night shifts and late evening shifts
- 🏭 Department: Operations (United Health Group Account)
💰 Salary Insights
Based on current market trends for Process Associates at Wipro in Kolkata:
- Expected Salary Range: ₹2.5-4 LPA for freshers and early career professionals
- Fresher Package: ₹2.5-3 LPA
- 1-2 Years Experience: ₹3-4 LPA
- Night Shift Allowance: Additional 10-15% on base salary
- Performance-Based Pay: Quarterly incentives based on quality and productivity metrics
- Annual Increments: 8-12% based on performance ratings
Note: Actual compensation varies by experience, skills, and performance. Night shift roles typically offer higher compensation.
🎁 Perks & Benefits
- 🏥 Health Insurance: Comprehensive medical coverage for employee and dependents
- 🚌 Transportation: Company transport facility for night shift employees
- 🍽️ Meal Allowances: Subsidized cafeteria and night shift meal coupons
- 💸 Performance Bonus: Quarterly and annual performance-based incentives
- 📚 Learning & Development: Access to Wipro’s digital learning platforms and certifications
- 🏖️ Leave Benefits: Earned leave, casual leave, and sick leave as per policy
- 👥 Employee Assistance Program: 24/7 counseling and wellness support
📝 How to Apply
📢 How to Apply for Wipro Process Associate Recruitment 2025:
- ✅ Click on the “Apply Now” button below
- ✅ Visit Wipro careers portal at www.wipro.com
- ✅ Search for Req Id: 109316
- ✅ Create your profile or login if already registered
- ✅ Fill in all personal and educational details accurately
- ✅ Upload your updated resume highlighting communication skills
- ✅ Complete the typing speed assessment if prompted
- ✅ Review all information carefully
- ✅ Submit your application
📢 Share this opportunity with friends! 😇
Posting Start Date: November 6, 2025
❓ Frequently Asked Questions (FAQs)
Q1: What is the selection process for this role?
A: The typical process includes: Online Application → Typing Test (30 wpm minimum) → Written Communication Assessment → HR Interview → Operations Round → Final Selection. Focus areas include typing speed, written English proficiency, and customer service aptitude.
Q2: Is this position suitable for freshers?
A: Yes, while 1-2 years of experience is preferred, freshers who are willing to work with all parameters including night shifts are welcome to apply.
Q3: What kind of work will I be doing in this chat support role?
A: You’ll handle customer queries related to medical insurance through chat, provide first-level support using documented procedures, log interactions, and escalate complex issues while maintaining data confidentiality.
Q4: Is night shift mandatory for this role?
A: Yes, candidates must be willing to work in night shifts and late evening shifts as this is a requirement for supporting United Health Group’s operations.
Q5: What is the minimum typing speed required?
A: The mandatory typing speed requirement is 30 words per minute or higher. This will be tested during the selection process.
🚀 Start your career in healthcare BPO with Wipro! This role offers excellent learning opportunities in the medical insurance domain, job stability with a global IT leader, and clear career progression paths in operations management.