Join Wipro as Process Associate in Kolkata – Freshers eligible, 24/7 shifts, customer support role. Any degree accepted. Apply 2025!
Table of Contents
Join Wipro as Process Associate in Kolkata
Job Role & Category:
- Role: Process Associate
- Category: Full-Time, Onsite
🏢 Why Join Wipro?
Wipro Limited (NYSE: WIT) is a leading global technology services and consulting company with over 230,000 employees and business partners across 65 countries. Founded in 1945, Wipro has transformed from a vegetable oil manufacturer to a $11 billion IT services powerhouse, helping clients realize their boldest digital transformation ambitions. The company specializes in consulting, design, engineering, and operations, building future-ready, sustainable businesses for Fortune 500 companies worldwide.
Wipro has been consistently recognized as a leader in Gartner’s Magic Quadrant for IT services and ranked among the top employers globally. The company’s commitment to innovation is reflected in its state-of-the-art innovation centers and partnerships with leading technology providers. Known for its inclusive culture and focus on employee development, Wipro has received numerous awards including being named a Top Employer by the Top Employers Institute and recognized for its diversity and inclusion initiatives.
📝 Job Summary
As a Process Associate at Wipro Kolkata, you’ll be at the heart of customer service operations, managing transactions and resolving client queries while maintaining superior service levels. This role offers an excellent opportunity for both freshers and experienced professionals to build a career in the BPO/customer support domain. You’ll work in a dynamic environment supporting global clients, with opportunities for skill development and career progression within one of India’s largest IT services companies.
🔧 Key Responsibilities
- 📞 Field all incoming help requests from clients via telephone and/or emails in a courteous manner
- 📊 Support process by managing transactions as per required quality standards
- 📝 Document all pertinent end user identification information including name, department, contact information and nature of problem
- 🎯 Resolve client queries as per the SLAs defined in the contract
- 💻 Provide product support and resolution by performing question diagnosis while guiding users through step-by-step solutions
- 🔍 Troubleshoot all client queries in a user-friendly, courteous and professional manner
- 📈 Maintain logs and records of all customer queries as per standard procedures and guidelines
- 🛠️ Access and maintain internal knowledge bases, resources and FAQs to provide effective problem resolution
- 🚨 Identify red flags and escalate serious client issues to Team Leader in cases of untimely resolution
- 📚 Undertake product trainings to stay current with product features, changes and updates
✅ Who Can Apply?
🎓 Education Requirements:
- Under Graduate/Graduate Degree – Business or any discipline
- Important Note: B.Sc IT, MBA, BE candidates are NOT eligible to apply
💼 Experience Level:
- Fresher or Experienced candidates welcome
💡 Required Skills:
- Strong English comprehension skills
- Computer typing skills with speed of 30 WPM and 90% accuracy
- Strong analytical skills
- Strong aptitude for learning system software and product specific information
- Ability to multitask with keyboard shortcut skills
- Must be comfortable working in 24/7 shifts as per business requirement
- Claims Processing knowledge (mentioned as mandatory skill)
📜 Certifications:
- Not specified in job description
🌍 Work Location & Type
- Location: Kolkata, West Bengal
- Work Type: Onsite (Office-based)
- Shift Requirements: 24/7 rotational shifts as per business requirement
💰 Salary Insights
Based on industry standards for Process Associate roles at Wipro in Kolkata:
- Freshers: ₹2.5-3.5 LPA
- Experienced (1-2 years): ₹3-4 LPA
- Performance-Based Increments: Annual appraisals with merit-based salary increases
- Additional Benefits: Night shift allowances and performance incentives
Note: Actual salary varies by experience, skills, and interview performance. Shift allowances can add 10-15% to base salary.
🎁 Perks & Benefits
Working at Wipro comes with comprehensive benefits:
- 🏥 Health Insurance: Medical coverage for employees and family members
- 💰 Performance Bonus: Variable pay based on individual and team performance
- 🚌 Transportation: Cab facilities for night shifts and remote locations
- 📚 Learning & Development: Access to Wipro’s learning platforms and certifications
- 🏖️ Leave Benefits: Paid time off, sick leave, and festival holidays
- 🍽️ Cafeteria: Subsidized meals and refreshments
- 🎯 Career Growth: Internal job postings and promotion opportunities
📝 How to Apply
📢 How to Apply for Wipro Process Associate Recruitment 2025:
- ✅ Click on the “Apply” button below
- ✅ Visit Wipro careers portal
- ✅ Search for Req Id: 94004
- ✅ Create your profile or login to existing account
- ✅ Fill in all required personal and educational details
- ✅ Upload your updated resume highlighting typing speed and communication skills
- ✅ Complete the online assessment if required
- ✅ Review and submit your application
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❓ Frequently Asked Questions (FAQs)
Q1: What is the selection process for this role?
A: Wipro typically follows a 3-stage process: online application screening, communication and typing test, followed by HR interview. Selected candidates receive offer letters within 2-3 weeks.
Q2: Why are B.Sc IT, MBA, and BE graduates not eligible?
A: This specific role is designed for candidates with general graduation degrees. Wipro has separate specialized roles for technical and management graduates that better match their qualifications.
Q3: What kind of shifts will I need to work?
A: The role requires 24/7 shift rotation including day shifts (9 AM – 6 PM), evening shifts (2 PM – 11 PM), and night shifts (9 PM – 6 AM). Shift schedules are typically provided monthly in advance.
Q4: Is there job security at Wipro?
A: Wipro is one of India’s most stable IT companies with over 75 years of operations. Process Associates have clear career paths to Senior Process Associate, Team Lead, and Operations Manager roles.
Q5: What is the minimum typing speed requirement?
A: You need a typing speed of at least 30 WPM (Words Per Minute) with 90% accuracy. This will be tested during the selection process.