Apply for Process Associate at Wipro Bhubaneswar – Freshers eligible, 24/7 shifts, customer support role with career growth in 2025.
Table of Contents
Apply for Process Associate at Wipro Bhubaneswar
Job Role & Category:
- Role: Process Associate
- Category: Full-Time, Onsite
🏢 Why Join Wipro?
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global technology services and consulting company with over 230,000 employees and business partners across 65 countries. As one of India’s largest IT companies, Wipro focuses on building innovative solutions that address clients’ most complex digital transformation needs. With a holistic portfolio of capabilities in consulting, design, engineering, and operations, Wipro helps clients realize their boldest ambitions and build future-ready, sustainable businesses.
The company has been at the forefront of digital transformation for over 75 years, consistently evolving with changing technology landscapes. Wipro’s commitment to sustainability, diversity, and employee development has earned it recognition as one of the World’s Most Ethical Companies by Ethisphere Institute for multiple years. The company’s “Spirit of Wipro” values emphasize integrity, respect for people, and delivering on commitments, creating an environment where employees can design their own career reinvention while contributing to meaningful global projects.
📝 Job Summary
Join Wipro as a Process Associate where you’ll provide effective technical support to processes and actively resolve client issues through direct assistance or timely escalation to meet process SLAs. This role offers an excellent opportunity for both freshers and experienced professionals to build a career in customer service and technical support within a global IT services leader.
🔧 Key Responsibilities
- 🎯 Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- 💻 Provide product support and resolution by performing question diagnosis while guiding users through step-by-step solutions
- 🗺️ Assist clients with navigating product menus and facilitate better understanding of product features
- 🤝 Troubleshoot all client queries in a user-friendly, courteous and professional manner
- 📝 Maintain logs and records of all customer queries as per standard procedures and guidelines
- 📊 Accurately process and record all incoming calls and emails using designated tracking software
- 💡 Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ business
- 📞 Follow up and make scheduled callbacks to customers to record feedback and ensure compliance to contract/SLAs
- 🎓 Undertake product trainings to stay current with product features, changes and updates
- 🚀 Partner with team leaders to brainstorm and identify training themes and learning issues
✅ Who Can Apply?
- 🎓 Education: Under Graduate/Graduate Degree – Business or any discipline
- ⚠️ Note: B.Sc IT, MBA, BE are NOT eligible to apply
- 💼 Experience Level: Freshers or Experienced candidates welcome
- 💡 Required Skills:
- Strong aptitude for learning system software and product-specific information
- Strong analytical skills
- Good English comprehension skills
- Ability to multitask with keyboard shortcut skills
- Computer typing skills with speed of 30 WPM and 90% accuracy
- Database Management knowledge (Mandatory)
- Should be comfortable working in 24/7 shifts as per business requirement
- 📜 Certifications: Not specified in job description
🌍 Work Location & Type
- Location: Bhubaneswar, Odisha
- Work Type: Onsite (Office-based)
- Shift Pattern: 24/7 shifts as per business requirement
- Req ID: 103275
💰 Salary Insights
Based on industry standards for Process Associates at Wipro in Bhubaneswar:
- Freshers: ₹2.5 – 3.5 LPA
- 1-2 years experience: ₹3 – 4 LPA
- 2+ years experience: ₹3.5 – 4.5 LPA
- Night shift allowances and performance-based incentives
- Annual appraisals with salary revisions
- Varies by specific skills and interview performance
🎁 Perks & Benefits
- 🏥 Comprehensive Health Insurance for employees and dependents
- 💸 Performance-based bonuses and incentives
- 🏖️ Paid time off and holiday benefits
- 📚 Continuous learning through Wipro’s training programs
- 🚌 Transportation facilities for night shifts
- 🍽️ Subsidized cafeteria and meal allowances
- 🎯 Internal job postings and career advancement opportunities
- 💻 Access to Wipro’s digital learning platforms
📝 How to Apply
📢 How to Apply for Wipro Recruitment 2025:
- ✅ Click on the “Apply” button below
- ✅ Register/Login to Wipro careers portal
- ✅ Search for Req ID: 103275
- ✅ Fill in all required personal and professional details
- ✅ Upload your updated resume
- ✅ Complete typing test if required
- ✅ Review all information carefully
- ✅ Submit your application
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❓ Frequently Asked Questions (FAQs)
Q1: Can MBA graduates apply for this position?
A: No, as clearly mentioned in the job description, B.Sc IT, MBA, and BE graduates are NOT eligible to apply for this role.
Q2: Is this position open to freshers?
A: Yes, both freshers and experienced candidates can apply for this Process Associate role.
Q3: What is the minimum typing speed required?
A: Candidates must have typing skills with a speed of 30 WPM (Words Per Minute) with 90% accuracy.
Q4: Will I have to work night shifts?
A: Yes, candidates should be comfortable working in 24/7 shifts as per business requirements.
Q5: What kind of work will I be doing?
A: The role involves customer service, technical support, troubleshooting client queries, and maintaining service quality standards.