Join Genpact as Trust & Safety Process Associate in Kolkata. Freshers eligible, 9-month contract, ecommerce risk investigation role. Apply now!
Table of Contents
Job Role: Process Associate – Trust & Safety (Transaction Risk Investigator)
Category: Fixed Term (9 Months Contract)
🏢 Why Join Genpact?
Genpact (NYSE: G) is a global leader in digital transformation with over 140,000 employees serving clients in 30+ countries. As a Fortune 500 company generating $4.4 billion in annual revenue, Genpact specializes in AI-powered solutions and advanced technology services that help enterprises work smarter and grow faster. The company’s AI Gigafactory, an industry-first accelerator, is pioneering breakthrough solutions using large-scale models and agentic AI to tackle complex business challenges.
Recognized as a Leader in Gartner’s Magic Quadrant for multiple service categories, Genpact has built a reputation for operational excellence and innovation. The company’s values-driven culture emphasizes courage, curiosity, and incisiveness, built on a foundation of integrity and inclusion. With deep expertise across industries including financial services, healthcare, manufacturing, and retail, Genpact delivers lasting value through data, technology, and AI implementation to create tomorrow, today.
📝 Job Summary
This Process Associate role in Trust & Safety focuses on investigating and eliminating online ecommerce risk. You’ll be responsible for conducting investigations to protect digital transactions, working with minimal supervision while making independent decisions on complex cases. This 9-month contract position offers an excellent opportunity for freshers to gain hands-on experience in the growing field of ecommerce security and risk management.
🔧 Key Responsibilities
• 🔍 Conduct investigations to identify and mitigate online ecommerce risk
• 💡 Make independent decisions regarding complex transactions and customer authentication using excellent judgment
• 💬 Engage in frequent communication (written and verbal) with management, risk analysts, engineers, and third parties
• ✅ Ensure productivity while maintaining highest quality assurance standards
• 🛠️ Leverage operational tools and applications to find and analyze data
• 🌐 Navigate websites successfully for investigation purposes
• 📋 Adhere to workflow directions and Standard Operating Procedures (SOPs)
• 📧 Perform routine tasks in non-voice queues including email and chat support
✅ Who Can Apply?
🎓 Education Requirements:
• Any graduate degree
• Freshers are eligible
💡 Required Skills:
• Minimum B2 proficiency in English (CEFR standard)
• Strong interpersonal skills for communicating complex transactional issues
• Strong problem-solving abilities
• Excellent time management and organizational skills
• Aptitude for determining situational needs and providing appropriate solutions
• Flexibility to work on varied schedules (including weekends)
💼 Preferred Experience:
• Relevant work experience as Investigation Specialist or Risk Investigator (preferred but not mandatory)
• Prior experience in Ecommerce Domain (advantageous)
• Good analytical and problem-solving skills
🌍 Work Location & Type
Location: Kolkata, India
Work Type: Not specified in job description
Contract Duration: 9 Months (Fixed Term)
Schedule: Flexible schedule required (including weekends)
💰 Salary Insights
Based on industry standards for Process Associates in Trust & Safety roles at Genpact:
• Expected salary range: ₹2.5 – ₹4.5 LPA for freshers
• Performance-based increments possible
• Contract role with competitive compensation
• Varies based on experience level and location
• Additional shift allowances may apply for flexible schedules
🎁 Perks & Benefits
Working at Genpact comes with comprehensive benefits:
• 🏥 Health insurance coverage for employees
• 📚 Continuous learning opportunities with mentorship programs
• 💻 Hands-on experience with cutting-edge AI and automation tools
• 🎯 Career acceleration programs for high performers
• 🌐 Global exposure working with international clients
• 🏢 Dynamic work environment with 140,000+ professionals worldwide
• 💸 Performance-based rewards and recognition programs
📝 How to Apply
📢 How to Apply for Genpact Trust & Safety Role 2025:
- Click on the “Apply” button below
- You’ll be redirected to Genpact’s careers portal
- Create your profile or login with existing credentials
- Complete the application form with accurate details
- Upload your updated resume and educational documents
- Review all information carefully
- Submit your application before December 11, 2025
Job ID: HIG024894
Job Posting Date: November 11, 2025
Application Deadline: December 11, 2025, 11:59 PM
📢 Share this opportunity with your graduate friends! 😇
❓ Frequently Asked Questions (FAQs)
Q1: What is the selection process for this role?
A: The typical selection process at Genpact includes online application screening, aptitude test, English proficiency assessment, and HR interview rounds. Specific details will be communicated to shortlisted candidates.
Q2: Is this position open to freshers?
A: Yes, the job description clearly states that freshers are eligible for this role, making it an excellent opportunity for recent graduates.
Q3: What does a Trust & Safety investigator do?
A: Trust & Safety investigators analyze online transactions, identify potential fraud or risk, authenticate customers, and protect ecommerce platforms from various security threats.
Q4: Is this a permanent position?
A: This is a 9-month fixed-term contract position. However, high performers may have opportunities for extension or conversion to permanent roles based on business requirements.
Q5: What is the required English proficiency level?
A: Candidates must have minimum B2 proficiency in English according to CEFR (Common European Framework of Reference for Languages) standards.