Apply for Process Associate Customer Care at Genpact Hyderabad – Freshers welcome, chat support, technical skills, career growth & top benefits 2025.
Table of Contents
Apply for Process Associate Customer Care at Genpact Hyderabad
💼 Job Role & Category
Role: Process Associate – Customer Care
Category: Full-Time
Job ID: HIG024722
Posted On: October 23, 2025
🏢 Why Join Genpact?
Genpact (NYSE: G) is a global professional services and solutions firm that delivers lasting value for leading enterprises worldwide. With over 140,000 employees across 30+ countries, Genpact combines deep business knowledge, operational excellence, and cutting-edge technology to help companies across industries get ahead and stay ahead. The company is a pioneer in digital transformation, leveraging AI, analytics, and automation to solve complex business challenges. Genpact’s AI Gigafactory, an industry-first accelerator, exemplifies how the company scales advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale.
At Genpact, you’ll be part of a values-driven culture built on courage, curiosity, and innovation with a foundation of integrity and inclusion. The company has been recognized as a Leader in Gartner’s Magic Quadrant for multiple services, featured on Fortune’s Change the World list, and honored as one of Forbes’ World’s Best Employers. Genpact offers transformation leaders the opportunity to work at the cutting edge of AI, automation, and digital innovation while accelerating careers through hands-on experience, mentorship, and continuous learning opportunities. Join 140,000+ bold thinkers who push boundaries every day and make your career go in only one direction: Up.
📝 Job Summary
The Process Associate – Customer Care role at Genpact is designed for individuals with excellent communication skills who can handle customer interactions effectively. This position requires a blend of technical knowledge, customer service excellence, and sales acumen as you’ll be managing both technical issues and sales opportunities. You’ll handle multiple customer chats simultaneously (3+ active chats), provide timely solutions based on available resources and company policies, and support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, and other web technology products. This role offers freshers an excellent opportunity to build a career in customer care with a global technology services leader.
🔧 Key Responsibilities 🔧
- 💬 Handle multiple chats simultaneously (3+ active chats at the same time)
- ⚡ Respond to customer queries and issues in a timely manner
- 💡 Provide solutions to customers based on available help articles and within company policies
- 🐛 Replicate customer issues and report necessary bugs, suggestions, and ideas
- ⭐ Provide excellent customer service and ensure customer satisfaction
- 🤝 Work closely with internal departments to provide required information and support to customers
- 🖥️ Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other products owned by end customers
- 👥 Demonstrate proven work ethic with the ability to work independently and collaboratively
- 📚 Maintain deep understanding of client processes and policies
- 🎓 Upskill continuously to enhance knowledge and offer better support
- 💰 Upsell and sell relevant products to new and existing customers based on their business needs
✅ Who Can Apply?
🎓 Educational Qualification:
- Graduation in any discipline (Preferred: B.Tech or any other tech/non-tech degree with computer course/certification/diploma)
💼 Experience Level:
- Freshers are eligible
- Candidates with relevant experience in Customer Support through Phone are preferred
💡 Required Skills & Knowledge:
Technical Knowledge:
- ✔️ Must possess knowledge of Email Clients
- ✔️ Understanding of Basics of Internet Technology (Websites, Domains, Hosting, Browsers, Security, etc.)
- ✔️ Basic technical skills for troubleshooting
- ✔️ Sales techniques knowledge
Communication Skills:
- ✔️ Excellent proficiency with written English and neutral English accent
- ✔️ C1 proficiency in English
- ✔️ Typing speed: 40-45 words per minute with 80%+ accuracy
Analytical Skills:
- ✔️ Effective probing and analyzing skills
- ✔️ Analytical skills with customer-centric approach
- ✔️ Understanding and problem-solving abilities
Work Flexibility:
- ✔️ Ability to work on flexible schedules (including weekend shifts)
📜 Certifications: Not specified in job description
🌍 Work Location & Type
📍 Location: Hyderabad, India
🏢 Work Model: Not specified in job description
🕐 Job Schedule: Full-Time
⏰ Shift Pattern: Flexible schedule (including weekend shifts)
💰 Salary Insights
Based on market research for Process Associate – Customer Care roles for freshers at Genpact in Hyderabad (2025):
💵 Expected Salary Range: ₹2.5–4.5 LPA
- Freshers (0-1 year): ₹2.5–3.5 LPA
- Experienced (1-2 years): ₹3.5–4.5 LPA
💡 Performance-Based Pay: Genpact offers competitive compensation packages that include:
- Base salary
- Performance bonuses and incentives
- Night shift allowances (if applicable)
- Annual increments based on performance ratings
🌟 Salary varies by:
- Educational qualifications and certifications
- Typing speed and language proficiency
- Sales performance and upselling achievements
- Customer satisfaction ratings
- Shift timings (night shifts typically offer higher pay)
- Previous customer service experience
Note: Genpact provides market-competitive salaries aligned with industry standards for BPO and customer care operations in India.
🎁 Perks & Benefits
Genpact provides comprehensive benefits and employee development programs:
- 🏥 Health Insurance – Comprehensive medical coverage for employees and dependents including hospitalization, OPD benefits
- 💸 Performance Bonuses – Quarterly and annual incentives based on individual and team performance
- 📚 Learning & Development – Access to continuous training programs, certifications, upskilling opportunities, and Genpact’s learning platforms
- 🏖️ Paid Time Off – Earned leaves, casual leaves, sick leaves, and public holidays
- 🍔 Subsidized Meals – Cafeteria facilities with quality food options at subsidized rates
- 🚗 Transportation – Cab facilities for employees working in shifts or transportation allowances
- 🎯 Career Growth – Clear progression paths from Process Associate to Senior Associate, Team Leader, and management roles
- 🌍 Global Exposure – Opportunities to work with international clients and global teams
- 💻 Technology Access – Work with cutting-edge AI and automation tools
- 🏆 Recognition Programs – Awards and acknowledgments for exceptional performance
- 🤝 Employee Resource Groups – Communities focused on diversity, inclusion, and professional networking
- 💰 Shift Allowances – Additional compensation for night shifts and weekend work
📝 How to Apply
📢 How to Apply for Genpact Process Associate Recruitment 2025:
Step 1: Visit Genpact’s official careers portal
Step 2: Search for Job ID: HIG024722 or “Process Associate Customer Care Hyderabad”
Step 3: Click on the “Apply” button
Step 4: Register or Login to your Genpact careers account
Step 5: Fill in the required personal, educational, and professional details
Step 6: Upload your updated resume and relevant documents
Step 7: Complete any pre-screening assessments (typing test, language proficiency test if prompted)
Step 8: Review all details carefully before submission
Step 9: Submit the application form
⚠️ Important Notice: Genpact does not charge any fees to process job applications. Applicants are not required to pay for starter kits, application processing, equipment, or training. Beware of recruitment scams.
📢 Share this opportunity with friends who might be interested! 😇
❓ Frequently Asked Questions (FAQs)
1. What is the selection process for Genpact Process Associate role?
The typical Genpact recruitment process includes:
- Online Application Review – Resume screening based on qualifications
- Online Assessments – English proficiency test, typing test (40-45 WPM with 80%+ accuracy), basic computer knowledge test
- Versant Test – English speaking and comprehension assessment for C1 proficiency verification
- Group Discussion – Communication skills and teamwork evaluation (may be conducted)
- Personal Interview – Focus on communication skills, customer service orientation, technical knowledge of internet technologies, and sales aptitude
- Operations/HR Interview – Discussion about shift flexibility, role expectations, and compensation
- Document Verification – Educational certificates and ID proof verification
- Final Offer – Upon successful completion of all rounds
2. Does this job allow remote work?
The work model (onsite/hybrid/remote) is not specified in the job description. Genpact has various work arrangements depending on the process and client requirements. It’s recommended to clarify the work model during the interview process. Many customer care roles at Genpact are currently operating in hybrid or onsite models.
3. What skills are most important for this role?
The most critical skills include:
- Excellent written English with C1 proficiency
- Typing speed of 40-45 WPM with 80%+ accuracy
- Multitasking ability to handle 3+ chats simultaneously
- Technical knowledge of Email Clients, Domains, Hosting, Servers, SSL, Browsers
- Customer service orientation with patience and empathy
- Sales skills for upselling and cross-selling
- Problem-solving and analytical abilities
- Flexibility to work in shifts including weekends
4. Is this role open to freshers?
Absolutely YES! This position explicitly welcomes freshers who meet the educational and skill requirements. Genpact values fresh talent and provides comprehensive training to help new employees succeed in customer care roles. Relevant internships or academic projects in customer service will be beneficial but not mandatory.
5. What is the last date to apply?
The unposting date is listed as “Ongoing”, which means this is a continuous recruitment process and the position remains open until filled. However, it’s advisable to apply as soon as possible since Genpact receives a high volume of applications and may close the position once they have sufficient qualified candidates.
6. Do I need to work in night shifts?
The job description mentions the need for flexible schedule including weekend shifts, which typically indicates rotational shifts that may include night shifts. During the interview process, you should clarify the exact shift timings and rotation policy. Night shifts usually come with additional shift allowances.
7. What is C1 proficiency in English?
C1 proficiency is an advanced level of English language competency as per the Common European Framework of Reference (CEFR). It means you can:
- Understand complex texts and conversations
- Express ideas fluently and spontaneously
- Use language flexibly for social, academic, and professional purposes
- Produce clear, well-structured, detailed text
Genpact typically assesses this through Versant tests or similar language proficiency assessments.
8. What products will I support as a Process Associate?
Based on the job description, you’ll provide support for various web technology products including:
- Domain registration and management
- Web hosting services
- Server management
- SSL certificates
- Email services
- Site Lock (website security)
- Site backup solutions
- Other related web technology products
Training will be provided on specific products and client processes.
9. What are the career growth opportunities?
Genpact offers excellent career progression:
- Process Associate → Senior Process Associate (6-12 months)
- Senior Process Associate → Team Leader/Subject Matter Expert (1-2 years)
- Team Leader → Assistant Manager → Manager (2-4 years)
- Opportunities to move into Quality, Training, Operations, or Client Servicing roles
- Access to internal job postings across different processes and locations
- Leadership development programs for high performers
🎯 Why This Role is Perfect for You
✅ Fresher-friendly – No prior experience required, perfect for graduates
✅ Global company exposure – Work with Genpact’s 140,000+ global workforce
✅ AI & technology focus – Be part of AI-driven transformation initiatives
✅ Competitive salary – Up to ₹4.5 LPA with performance bonuses
✅ Skill development – Technical, sales, and customer service skills
✅ Clear career path – Well-defined progression from Associate to leadership roles
✅ Comprehensive benefits – Health insurance, training, shift allowances
✅ Inclusive culture – Values-driven workplace celebrating diversity
🌟 What Makes This Role Unique?
This Process Associate role at Genpact offers a unique blend of:
Technical + Customer Service + Sales:
Unlike typical customer care roles, this position requires you to develop three critical skill sets:
- Technical expertise in web technologies (domains, hosting, SSL, email)
- Customer service excellence through chat support
- Sales acumen for upselling and cross-selling
AI & Innovation Exposure:
Work for a company that’s leading digital transformation through:
- Genpact’s AI Gigafactory – Industry-first accelerator for AI solutions
- Advanced automation and agentic AI implementations
- Cutting-edge technology solving complex business challenges
Multi-Chat Mastery:
Develop exceptional multitasking abilities by handling 3+ simultaneous conversations – a highly valued skill in today’s digital economy.
📌 Quick Summary
| Attribute | Details |
|---|---|
| Company | Genpact |
| Role | Process Associate – Customer Care |
| Location | Hyderabad, India |
| Work Type | Not specified in job description |
| Experience | Freshers eligible |
| Salary | ₹2.5–4.5 LPA |
| Education | Graduation in any discipline |
| Key Skills | Written English (C1), Typing (40-45 WPM), Internet Technology, Chat Support |
| Shift | Flexible including weekends |
| Focus Areas | Customer Care, Technical Support, Sales |
| Job ID | HIG024722 |
| Posted Date | October 23, 2025 |
| Application | Ongoing |
🚀 Ready to Shape the Future of Work?
At Genpact, you won’t just adapt to change—you’ll drive it. This is your opportunity to join a global leader in AI-driven transformation, work with cutting-edge technology, and accelerate your career with continuous learning and growth opportunities.
Be a transformation leader. Make an impact. Work with the best.
Don’t miss this chance to join 140,000+ bold thinkers and problem-solvers who are shaping tomorrow, today.
Let’s build tomorrow together! 🌟
Disclaimer: This blog post is for informational purposes only. All job-related information has been sourced from the official Genpact job description (Job ID: HIG024722). Salary estimates are based on industry research and market standards for similar roles in Hyderabad, India, and may vary based on candidate qualifications, interview performance, shift timings, and company policies. Please verify all details on Genpact’s official careers portal before applying.
Important Scam Alert:
⚠️ Genpact does not charge any fees to process job applications. You should never pay for:
- Starter kits
- Application processing
- Equipment or training
- Interview scheduling
- Job offers
If anyone asks you to pay money claiming to be from Genpact, it’s a scam. Report it immediately. Genpact recruitment is always free of cost.
Equal Opportunity Employer:
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.