Apply for a Platinum Customer Care job at American Express in Sunrise, FL! Hybrid work model, great benefits, and pay up to $22.25/hr plus bonus. Apply now!
Table of Contents
💼 Job Role & Category
Role: Platinum Customer Care Professional
Category: Full-Time, Hybrid
🏢 Why Join American Express?
For over 175 years, American Express has been a symbol of trust, security, and exceptional service. As a globally recognized brand, Amex is dedicated to backing its customers, colleagues, and communities, helping them achieve their aspirations. The company’s mission revolves around providing the world’s best customer experience every day, a goal driven by innovation and a powerful set of shared values.
Joining Team Amex means becoming part of a culture that invests in you. You’ll receive comprehensive support for your well-being, access to industry-leading training, and countless opportunities to grow your career. American Express is consistently recognized as a great place to work, fostering an environment where your voice matters, your ideas can make an impact, and you help define the future of service.
📝 Job Summary
This is your chance to go above and beyond at a company that sets the global standard for customer-first service. As a Platinum Customer Care Professional, you will be the face and voice of American Express, creating positive and memorable interactions with Card Members. This role is focused on delivering extraordinary service, understanding customer needs, and providing personalized solutions, all while growing your skills through world-class training and coaching.
🔧 Key Responsibilities 🔧
- 📞 Deliver Extraordinary Service: Consistently manage a high volume of inbound calls in a fast-paced environment with a focus on a Customer First mindset.
- 🤝 Consult with Customers: Understand the needs of Card Members to tailor unique, personal solutions and reinforce the value of their membership.
- 💡 Drive Customer Loyalty: Add value by making relevant recommendations for products and benefits that deepen customer engagement.
- 📈 Develop Selling Skills: Use your service-oriented personality to optimize the customer relationship and solidify brand loyalty.
- 🛡️ Protect Customer Interests: Handle case intake, analyze fraud and dispute cases, and communicate outcomes to protect both Card Members and merchants.
- 🛠️ Find Custom Solutions: Utilize tools and resources to anticipate customer needs and provide first-contact resolution.
- 🎯 Achieve Performance Goals: Meet and exceed targets related to sales, quality, compliance, and customer satisfaction metrics.
✅ Who Can Apply?
(Based ONLY on the official job description)
🎓 Education
- Not specified in job description.
💼 Experience
- Customer service and consultative sales environment experience is preferred, but not a strict minimum requirement.
💡 Required Skills/Tools
- Strong written and verbal communication skills.
- Resilience to manage a steady stream of calls while meeting metrics.
- Ability to show care and humility through emotional acknowledgement.
- Technical savvy to navigate multiple computer systems and applications simultaneously.
- Integrity to handle sensitive Card Member information and adhere to compliance guidelines.
- A strong drive to provide the ultimate customer experience.
- Must be timely and reliable.
🌍 Work Location & Type
- Location: Sunrise, Florida, United States
- Work Type: Hybrid (Requires being on-site 3 days per week).
💰 Salary Insights
American Express provides a competitive and transparent compensation package for this role.
- The expected salary range is $20.00 to $22.25 per hour.
- This position is also eligible for a performance-based bonus.
- This is a form of performance-based pay, where your final hourly rate will be determined based on your experience, location, and other job-related factors.
🎁 Perks & Benefits
American Express is known for backing its colleagues with an outstanding benefits package that supports holistic well-being.
- 💰 Retirement Savings: A 6% company match on your retirement savings plan.
- 🏥 Comprehensive Health: Full medical, dental, vision, life insurance, and disability benefits.
- 👨👩👧 Paid Parental Leave: 20+ weeks of paid parental leave for all parents, regardless of gender.
- 🏖 Paid Time Off: A generous policy to support work-life balance (details on their benefits site).
- 🧠 Mental Health Support: Free and confidential counseling through the Healthy Minds program.
- 📈 Career Growth: Access to career development and industry-leading training opportunities.
- 💸 Financial Wellness: Free financial coaching and support.
📝 How to Apply
📢 How to Apply for American Express Recruitment 2025:
- Click on the “Apply” button provided below.
- You will be redirected to the official American Express careers portal.
- Create an account or log in.
- Fill in all the required details in the application form.
- Upload your latest resume and any other requested documents.
- Carefully review your application to ensure all information is accurate.
- Submit the form and look for a confirmation in your email.
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❓ FAQs
1. Is this a fully remote job?
No, this is a hybrid role based in Sunrise, Florida. The expectation is to work on-site 3 days a week.
2. What are the required working hours?
The job requires flexibility to work any shift time between 6:00 AM and 2:00 AM, which includes weekends.
3. Is visa sponsorship available for this position?
No. The job description states that American Express will not pursue visa sponsorship for this role. You must be eligible to work in the U.S. without sponsorship.
4. What is the salary for this role?
The pay range is between $20.00 and $22.25 per hour, and the role is also eligible for a performance-based bonus.
5. Is prior experience required?
While experience in a customer service or consultative sales environment is preferred, the qualifications focus more on skills like communication, resilience, and technical savvy, making it accessible to candidates who can demonstrate those strengths.