You are currently viewing PhonePe Recruitment Drive | Hiring Customer Experience Specialist, Stock Broking

PhonePe Recruitment Drive | Hiring Customer Experience Specialist, Stock Broking

PhonePe is hiring candidates for the role of Customer Experience Specialist, Stock Broking for the Bengaluru, Karnataka, India locations. The complete details about PhonePe Recruitment Drive are as follows

PhonePe Recruitment Drive :-

Company Name:- PhonePe

Job Position:- Customer Experience Specialist, Stock Broking

Job Location:- Bengaluru, Karnataka, India

Salary Package:- As per Company Standards

Required Qualifications & Skills:-

  • Should be able to speak in English and Hindi
  • Graduation (10+2+3) is Mandatory 
  • 0 – 2 years of work experience in a customer facing role
  • Have excellent written and verbal communications

NISM VI & NISM VII Certificate is Mandatory for  Customer experience specialist, Stock Broking role

About the Role:-

PhonePe is looking for specialists for the  Inhouse Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience. In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly. One will contribute to consistently better and streamline the support systems by flagging patterns to always optimize for better customer experience

  • Act with integrity & think customer-first in every interaction
  • Handle basic Stock broking queries
  • Ability to flex between phone & data channels
  • Follow specified process guidelines to bring about resolution
  • Build customer trust through their interaction
  • Ability to meet hourly & daily productivity goals
  • Leverage internal processes and resources to drive resolution
  • Escalate appropriately taking support from relevant teams to resolve customer issues
  • Recommend process improvements
  • Engage & Educate customers so they’re able to leverage PhonePe to the fullest

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

  • Insurance Benefits – Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
  • Wellness Program – Employee Assistance Program, Onsite Medical Center, Emergency Support System
  • Parental Support – Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
  • Mobility Benefits – Relocation benefits, Transfer Support Policy, Travel Policy
  • Retirement Benefits – Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
  • Other Benefits – Higher Education Assistance, Car Lease, Salary Advance Policy

How to Apply for PhonePe Off Campus 2024?

To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:

  1. Click on the “Apply here” button provided below. You will be redirected to the official career page.
  2. Click on “Apply”.
  3. If you have not registered before, create an account.
  4. After registration, log in and fill in the application form with all the necessary details.
  5. Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
  6. Verify that all the details entered are correct.
  7. Submit the application form after verification.

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