Join PhonePe as an Operations Associate – VKYC in Bengaluru. Freshers with strong communication skills can apply. Learn about the role, skills required, and benefits now!

💼 Operations Associate, VKYC – Your Gateway to a Bright Career!

Are you looking to join one of India’s leading digital payment companies? PhonePe is hiring Operations Associates for their VKYC team in Bengaluru. If you’re customer-focused, proactive, and fluent in English and Hindi, this opportunity is perfect for you!

🖥️ Job Role: Operations Associate (VKYC)

As a VKYC Specialist, your primary role will be to complete Video KYC for customers while ensuring a smooth and efficient experience.

📝 Type: Full-Time
📍 Location: Bengaluru (On-site)
🎓 Eligibility: Graduation (10+2+3) is mandatory
🧑‍💻 Experience Required: 0-1 year in a customer-facing role

🛠️ Key Responsibilities

✅ Conduct video calls to complete customer KYC processes.
✅ Follow defined process guidelines to ensure accuracy.
✅ Build customer trust through effective communication.
✅ Meet hourly and daily productivity goals.
✅ Leverage internal tools and processes to resolve queries.
✅ Identify and recommend process improvements.

📋 Qualifications & Skills Required

✅ Strong verbal and written communication skills.
✅ Excellent customer handling skills with a proactive mindset.
✅ Ability to handle objections and actively listen.
✅ Strong time management and multitasking skills.
✅ Fluent in English and Hindi (South Indian languages are a plus).
✅ Graduation (10+2+3) is mandatory.
✅ 0-1 year of experience in a customer-facing role (Freshers can apply).

🌟 Why This Role is Exciting

✅ Gain experience with one of India’s leading digital payment platforms.
✅ Develop strong communication and problem-solving skills.
✅ Be part of a dynamic team in a fast-growing industry.
✅ Work in a company that values innovation and customer satisfaction.

🌍 Location & Work Model

📍 Location: Bengaluru, India
🕒 Work Model: On-site

🎯 Perks & Benefits at PhonePe

💼 Insurance Coverage: Medical, Critical Illness, Accidental & Life Insurance.
👶 Parental Support: Maternity & Paternity benefits, Adoption Assistance.
🩺 Wellness Program: Employee Assistance Program, Onsite Medical Center.
🚀 Mobility Benefits: Relocation support, Transfer policies, Travel benefits.
📚 Learning Support: Higher education assistance.
🏦 Retirement Benefits: PF Contribution, Gratuity, and Leave Encashment.

How to Apply for PhonePe Recruitment 2025?

To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:

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Click on “Apply”.
If you have not registered before, create an account.
After registration, log in and fill in the application form with all the necessary details.
Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
Verify that all the details entered are correct.
Submit the application form after verification.

If you face any issues while applying. Do let us know in the comment section

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