Apply for Customer Service & Operations Analyst at NatWest Group in Gurugram – Entry‑level grads welcome, full‑time role, strong growth & industry perks in 2025.
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Why Join NatWest Group?
NatWest Group is a leading UK‑based banking and financial services firm with expanding operations in India. Known for fostering innovation across customer service, digital banking, and operations, the company emphasizes flexibility with options like hybrid work and flexible hours.
Its culture centers on continuous learning—offering its academy with curated courses, mentoring, and opportunities to reskill or grow across business functions. Globally, NatWest has received acclaim for its commitment to employee development, diversity, and operational excellence.
Job Summary
As a Customer Service & Operations Analyst in the Customer Service & Operations team, you’ll support customer-facing contact centres, handle queries, and contribute to improving processes and service delivery. This role enhances your analytical skills and positions you for rapid career progression in a dynamic environment. (Closing date: 10 August 2025)
🔧 Key Responsibilities
- Respond to and investigate customer and colleague queries on processes, policies, and systems
- Identify barriers to performance and coordinate improvements to boost efficiency
- Provide coaching and support across operational centres to enhance knowledge and output
- Log incidents, maintain accurate operational records, and analyze emerging trends
- Review manual or ineffective processes for automation or redesign
- Maintain a continuous focus on enhancing customer service and experience quality
✅ Who Can Apply?
- Education: Fresher / 2023 or 2024 pass‑out graduates in B.Com, BA, BBA, B.Sc (Non‑IT), Mass Communication, Journalism
- Experience: Not specified in job description (entry level)
- Skills & Tools:
- Strong organisational skills and attention to detail
- Ability to handle multiple tasks under pressure while maintaining accuracy
- Experience in analysing and using performance data
- Communication skills to convey information simply and clearly
- Understanding of contact centre operations and performance metrics
- Proficiency in Microsoft Office: PowerPoint, Excel, Word
No assumptions have been made regarding remote eligibility or travel expectations since these weren’t specified.
🌍 Work Location & Type
Location: Gurugram, India
Work Type: Onsite (Permanent, Full‑Time)
NatWest India underlines that “all normal working days must be carried out in India”.
💰 Salary Insights
Based on recent data for similar roles in India:
- At NatWest, Customer Service & Operations Analysts earn ₹3 LPA – ₹4 LPA total pay, with an average base of around ₹4 LPA and additional variable pay ~₹36K/year (25–75th percentile: ₹3.7 L–₹4.9 L).
- Broader estimates suggest salaries for this role in India range between ₹3 LPA – ₹5 LPA, occasionally reaching up to ₹6 LPA in some cases .
- Industry-wide averages for entry-level operations/customer service analyst roles in India hover around ₹3.5 LPA – ₹5.0 LPA.
Estimated Range: ₹3.5 L – ₹5.0 L per annum, dependent on experience and performance-based pay.
🎁 Perks & Benefits
As indicated on graduate and corporate portals for NatWest India and typical for financial services:
- 🏥 Private medical, dental, life & disability insurance
- 🧾 Critical illness & personal accident cover
- 🏦 Retirement savings plans / provident fund
- 📚 Learning & development through company academy, mentoring, and self‑directed learning days (3 days/year)
- 🏖 Flexible time off options (including holiday buy‑days)
- 💻 Flexible or hybrid working setup options where applicable
- 💸 Performance bonus or variable pay component credited annually
❓FAQs
What is the selection process?
NatWest typically follows resume screening → online assessment (if applicable) → HR and business interviews. Exact steps will be shared via official communication after application.
Does this role allow remote work?
The job is based onsite in Gurugram. The description specifies that “all working days must be carried out in India,” with no remote mode mentioned.
Is this open to freshers?
Yes! Fresh graduates from 2023 or 2024 in the specified disciplines are eligible.
What skills are required?
Key skills include data analysis, Microsoft Office (Excel, PowerPoint, Word), contact-centre experience, strong communication, organisational rigor, and attention to detail.
When is the last date to apply?
Applications close on 10 August 2025.
📢 How to Apply for NatWest Group Recruitment 2025?
To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
If you face any issues while applying. Do let us know in the comment section
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