Apply for Customer Service & Operations Credit Analyst roles at NatWest Group through the 2025 Off Campus Recruitment Drive. Check eligibility, application process, and more. Apply today!
About NatWest Group
NatWest Group is a British banking and insurance company that offers a range of services, including retail and commercial banking, private banking, investment banking, insurance, and corporate finance. The group is headquartered in Edinburgh, Scotland and operates under several brands, including NatWest, Royal Bank of Scotland, and Ulster Bank.
NatWest Group Recruitment 2025 Details
job Role :- Customer Service & Operations Credit Analyst
Job Type:- Full Time job
Join our team as a Customer Service & Operations Credit Analyst
We’re looking for someone who can provide excellent customer service by helping customers find solutions to their inquiries.
In this role, you will:
- Investigate customer inquiries: You’ll carefully investigate customer inquiries to understand their specific needs and concerns.
- Communicate with customers: You’ll interact with customers and businesses to gather the necessary information to resolve their issues.
- Demonstrate expertise: You’ll showcase your knowledge and enthusiasm while interacting with a diverse range of customers.
- We’re offering this role at senior analyst level
What You’ll Be Doing:
- Provide Excellent Customer Service: You’ll promptly and courteously respond to customer inquiries while meeting service level agreements (SLAs).
- Build Customer Relationships: You’ll build strong relationships with customers by actively listening to their needs and understanding their concerns.
- Investigate Transactions: You’ll carefully review and investigate all transactions to ensure accuracy.
- Gather Information: You’ll collect and analyze information from customers and businesses to resolve their inquiries.
- Process Improvement: You’ll identify areas for improvement in our processes and suggest ways to enhance the customer and business experience.
- Train and Share Knowledge: You’ll help train team members and share your knowledge with colleagues.
Skills You’ll Need:
- Excellent Customer Service Skills: You’ll need strong communication and interpersonal skills to effectively interact with customers.
- Industry Knowledge: You should have a good understanding of the industry and our customers.
- Organizational Skills: You’ll need to be well-organized and able to meet deadlines in a fast-paced environment.
- Adaptability: You should be able to adapt to changing trends, policies, and regulations.
Work Location
Chennai, India
How to Apply for NatWest Group Off Campus 2025?
To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to the official career page.
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
If you face any issues while applying. Do let us know in the comment section.
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