Job Role
Technical Consultant
Full time Job
Experience
0-1 year experience in relevant technologies and customer environments.
Job Domain
Engineering / Information Technology
Education Required:
Relevant industry qualification where applicable.
Your Role:
As a Technical Support Specialist, you’ll be responsible for providing technical assistance to customers and resolving their issues with our products and services. You’ll work closely with customers to understand their problems and provide effective solutions.
Key Responsibilities:
- Troubleshooting: Resolve technical issues with hardware and software.
- Customer Support: Answer customer questions about products, features, and specifications.
- Problem Resolution: Resolve customer problems via phone and email.
- Documentation: Document cases and solutions in a knowledge management system.
- Proactive Support: Help customers avoid future problems.
- Customer Engagement: Represent the company at customer locations, conferences, and vendor meetings.
- Teamwork: Collaborate with team members to meet customer needs.
- Sales Support: Assist the sales team with customer inquiries.
Required Skills:
- Excellent verbal and written communication skills.
- Strong troubleshooting skills.
- Analytical and problem-solving abilities.
- Knowledge of software, hardware, and computing devices.
- Proficiency with case management tools.
- Superior customer service skills.
- Phone and remote support experience.
- Email support experience.
Location
Bangalore, Karnataka, 560100
Remote: No
Salary ?
Up to 12.5 LPA
Last date to Apply : ASAP
How to Apply for HPE Recruitment 2024?
To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to the official career page.
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
If you face any issues while applying. Do let us know in the comment section.