Fresh graduates: Apply to HackerEarth as Technical Support Associate in Bengaluru. Build support, SQL, Linux skills. Entry level, full-time, on-site. Great growth.
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⚡ HackerEarth Hiring Technical Support | Entry-Level Jobs 2025!
💼 Job Role & Category
Role: Technical Support Associate
Category: Full-Time, Permanent, Entry Level
🏢 Why Join HackerEarth?
HackerEarth is a tech company renowned for its developer assessment software and coding challenges platform. The firm helps companies assess and hire developers, run hackathons, and build technical communities. It’s recognized for its startup-mentality, inclusive workplace, and focus on continuous learning.
Employees report that HackerEarth provides a supportive, learning-oriented environment with health & insurance benefits, performance incentives, flexible hours in some cases, and good exposure for freshers.
📝 Job Summary
This is an entry-level role for a Technical Support Associate at HackerEarth, based in Bengaluru. You will handle platform-support duties: responding to user queries via email/chat/call, troubleshooting technical & platform issues, managing tickets, collaborating with cross-functional teams (Engineering, Product, QA), and maintaining documentation. This job is ideal for recent graduates (0-6 months experience) who are eager to learn, problem-solve, and work under guidance while growing technical & customer support skills.
🔧 Key Responsibilities 🔧
- Respond promptly to user queries via email, chat, or calls; investigate and troubleshoot platform issues & provide solutions or workarounds
- Understand how the platforms/applications work to assist effectively with technical troubleshooting
- Log and track customer issues via support/ticketing tools; follow up & escalate complex issues with proper context
- Maintain internal knowledge base / documentation to reduce recurring queries; share insights and trends with the team
- Collaborate closely with Content, Engineering, Product, and QA teams to resolve critical issues & improve the product/support readiness
- Work in shifts; schedule & shift management including nights/weekends as required
- Perform other support-related responsibilities assigned by leadership as needed
✅ Who Can Apply?
- 🎓 Educational qualification: Any Graduate (preferably in Computer Science, IT, or Engineering)
- 💼 Experience: 0-6 months (Entry Level)
- 💡 Technical skills & tools required:
- Basic understanding of web applications, SaaS platforms, and assessment tools
- Troubleshooting & problem-solving ability
- SQL querying / Database basics
- Operating system fundamentals & scripting (e.g. Bash)
- Communication: Clear written & verbal skills
- 🧠 Other desired skills: Time management; attention to detail; adaptability; ability to work under pressure / in shifts; customer-first mindset
🌍 Work Location & Type
Location: Bengaluru, Karnataka, India
Work Mode: Work from office (on-site)
💰 Salary Insights
Based on current market data for similar entry level technical support roles in Bengaluru:
- Glassdoor reports show Technical Support Associates in Bangalore typically earn between ₹265,000 – ₹542,000/year, with a median of ~₹343,500/year.
- PayScale data for “Technical Support Engineer” roles (which are slightly more senior) shows an average ~₹568,890/year in Bangalore.
- Considering this is a permanent, entry-level / support associate role with 0-6 months experience, a realistic salary estimate is ₹3.0-5.5 LPA depending on skills, readiness for shifts, and performance.
🎁 Perks & Benefits
Based on what employees report about HackerEarth + what is typical for such roles:
- 🏥 Health insurance & wellness benefits (medical, life, etc.)
- 💸 Performance bonus or incentives
- 🌴 Paid time off / vacation & sick leave
- 🍽 Free snacks / occasional meals / workplace perks like refreshments
- 👪 Maternity & paternity leave
- 📚 Training & learning programs for freshers and growth in the support / technical domain
📝 How to Apply
📢 How to Apply for HackerEarth Technical Support Associate Recruitment 2025:
- Go to HackerEarth’s careers page or the job listing for “Technical Support Associate” in Bengaluru.
- Check you meet the requirement: any graduate (CS/IT/Engineering preferred), with basic SQL, OS, scripting, communication skills.
- Prepare your resume highlighting academic projects / internships / any exposure to support, web or SaaS platforms, troubleshooting, etc.
- Submit your application through the official portal. Attach resume and fill any required forms.
If you face any issues while applying. Do let us know in the comment section
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❓ FAQs
Q: Is this role open to freshers or only those with experience?
A: Open to recent graduates / freshers. Experience required is 0-6 months.
Q: Will I need to work shifts or nights/weekends?
A: Yes. The job says you’ll work under schedule/shift management that may include nights and weekends.
Q: Is remote or hybrid work allowed?
A: No. The job specifies “Work from office”; remote/hybrid is not mentioned.
Q: What technical skills are most essential?
A: SQL / querying, OS basics, scripting (Bash), good communication, troubleshooting & problem-solving. Familiarity with ticketing/CRM tools helps.
Q: What salary can I realistically expect?
A: For an entry level Technical Support Associate in Bengaluru with minimal experience, somewhere in the range of ₹ 3.0-5.5 LPA based on current market data.