Apply for Process Associate – Service Desk at Genpact in Hyderabad—start in tech support, earn ₹3 LPA, gain ITIL experience, apply by Sept 28, 2025.
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Genpact Hiring in Hyderabad 💼 | Process Associate Role!
Job Role & Category
Role: Process Associate – Service Desk
Category: Full-Time, Onsite (Hybrid/Remote Not Mentioned)
Why Join Genpact?
Genpact (NYSE: G) is a global leader in advanced technology services, especially AI and digital transformation. Its AI Gigafactory—an industry-first accelerator—empowers enterprises to scale AI solutions effectively and drive innovation at speed.
With over 140,000 professionals across 30+ countries, Genpact fuels global industries with operational excellence, curated tech solutions, and a culture rooted in curiosity, courage, and innovation. Recognized for ethical leadership and meaningful impact, it’s a prime place to grow in your career.
Job Summary
As a Process Associate – Service Desk, you will provide 24×7 Level 1 IT support via phone, chat, email, voicemail, and self-service channels. You will manage incidents, service requests, internal knowledge bases, self-help resources, and outage reporting.
Key Responsibilities
- Deliver 24×7 Level 1 IT Service Desk support via Phone, Chat, Email, Voicemail & Web (Self-service)
- Manage incidents, queries, and service requests—including escalation processes
- Offer initial remote desktop support, user access management, password resets, and Windows/OS troubleshooting
- Review and maintain internal Service Desk support and knowledge base materials
- Implement and maintain self-service/self-help resources and services
- Report known outages and service impacts to relevant teams
Who Can Apply?
- Education: Graduate in any stream required
- Certification: ITIL (mandatory)
- Technical Background: Must have technology and service-desk experience
- Skills:
- Multitasking and attention to detail
- Communication and customer-oriented interpersonal skills
- Beginner to intermediate knowledge in Windows OS (7/8/10), Adobe, Microsoft Office, Active Directory administration
- Strong troubleshooting capabilities
- Flexibility to work in a fast-paced, 24×7 environment—including weekends and off-hours support
Work Location & Type
Location: Hyderabad, India
Work Type: Full-Time, Onsite (Remote not mentioned in JD)
Salary Insights
For a Process Associate at Genpact in India, average total compensation falls within ₹2 LPA to ₹3 LPA, with typical salaries around ₹3 LPA plus modest additional pay (₹7K/year). Salaries vary based on location, experience, and performance.
Suggested phrasing:
Genpact’s Process Associate compensation in India generally ranges between ₹2–3 LPA, with average total pay near ₹3 LPA. Actual salary may vary with experience, location, and performance reviews.
Perks & Benefits
Genpact offers a well-rounded benefits package, including (as reported by employees in India):
- Health, life, vision, and disability insurance
- Pension/retirement plans, stock options/equity, performance bonuses
- Flexible hours/work-from-home (where applicable), maternity/paternity leave, childcare support
- Paid vacation, sick leave, and bereavement leave
- Employee discounts, free meals/snacks, Employee Assistance Programs, job training and tuition support
- Note: A recent company policy mandates a 10-hour workday with productivity-based incentives—500 points per month (
₹3,000) and an extra 5% bonus (₹150) for extended hours
FAQs
Q1: What is the selection process?
Not specified—but typically includes application review followed by technical and HR interviews assessing IT skills and customer handling.
Q2: Does this role allow remote work?
No—this is an onsite role, though flexible hours may apply depending on business demand.
Q3: Is prior experience required?
Yes—Process Associate roles require technology and service desk background. Freshers may not qualify unless they have relevant experience.
Q4: What certifications are mandatory?
ITIL certification is required per the job description.
Q5: Are there performance incentives tied to working hours?
Yes—recent changes introduced a 10-hour workday mandate. Compliance offers monthly incentives (~₹3,000) and bonus for extra hours.
📢 How to Apply for Genpact Recruitment 2025?
To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
If you face any issues while applying. Do let us know in the comment section
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