Genpact Off Campus Recruitment 2024 Drive for Freshers: Are you looking for Genpact Job Openings For Freshers? If yes, this article is the right place to know the complete details about Genpact Off Campus Recruitment 2024. Aspirants with a strong desire to work with Genpact can apply for the Genpact Off Campus Drive. In this article, we have mentioned the Hiring Process, Package details, Eligibility criteria, and registration steps for the drive.

Genpact Off Campus 2024:

Company Name	Genpact
Post Name	Technical Associate
Expected Salary	up to ₹6 LPA*
Job Location	Noida
JobType	Freshers
Eligibility Criteria:	Bachelor’s / Master’s degree in computer science engineering/technology)
Batch	2024 and before
Last date to apply	Apply ASAP

*The salary/stipend (if stated) here is an estimation and has been collected from various sources such as Glassdoor, Ambitionbox, Quora etc. We do not guarantee the accuracy of the stated amount.

Inviting applications for the role of Technical Associate – L1/L2 Support

·         Should have excellent written/ verbal communication skills (English business communication).

·         Excellent email etiquettes & documentation writing skills

·         Should have experience of working with users outside India

·         Ability to adapt & implement technical/process level changes.

·         Should have excellent problem-solving capability and technical aptitude to resolve incidents.

·         Should have worked on Service Now or similar ticketing system

·         Eye for detail and good business acumen.

·         Understanding of L1/L2 Support Operations

·         Comprehend the issue, search on Knowledge Management Tool, and communicate/narrate effectively.

·         Client centric mindset and passionate about client satisfaction; goes extra mile to attain customer delight. Is able to maintain and achieve highest Quality standards in Support Operations.

·         Working knowledge of Incident & Request Management, should understand ITIL framework and related processes

·         Flexible with rotational shifts and open to work in 24X7 Support Operations.

·         Intermediate skills in Microsoft excel skills; complex formulas, pivot tables and look ups etc.

·         Understanding of RDBMS concepts, SQL knowledge and is able to construct basic SQL queries.

·         Exposure to Tableau visualizations and administration would be considered a plus

·         Understanding of ETL tools like Alteryx would be plus

·         Knowledge on AWS fundamentals would be a plus

·         Must be hands on with strong interest and familiarity on broad spectrum of technologies like Windows OS, networks, application servers, databases

Responsibilities

As part of the Level 1 Support team, candidate will be required to

·         Should be able to grasp the product knowledge and work in rotational shifts

·         First point of contact for customer emails & cases generated by clients/case teams related to the supported applications

·         Request and Incident Management – Triage incoming requests and assign to relevant Support Levels utilizing the documentations. Ensure that all requests and incidents are responded within the time specified by the Service Level Agreements.

·         Document & add new issues/solutions to Knowledge Management Repository.

·         Use of soft skills – Listening, Empathy, Courtesy, Client Centricity etc.

·         Utilize professional techniques to retain & for customer delight

·         Provide quality service & resolve concerns efficiently & effectively

·         Interact extensively (verbal & written) with global teams & users via emails/Slack/Call

·         Take part in knowledge training sessions and collaborate & communicate proactively

·         Perform Data Modelling, Transformation, and validation with high quality output

·         Understand the product/s to effectively troubleshoot incidents.

·         Proactively identify opportunities for improvement and work with the Team to implement them.

·         Perform UAT testing for the products and raise bugs to the product teams via set channels

Qualifications we seek in you!

Minimum Qualifications

·         Understanding of Networking & Infra setup.

·         Ability to logical analyze issues and eliminate cause to zero in on the root cause. 

·         Understanding of ITIL framework and foundational concepts

·         Intermediate Microsoft excel (Formula) skills.

·         Possess SQL knowledge and able to construct basic SQL queries.

·         Exposure to Tableau visualizations and administration would be considered a plus

·         Understanding of ETL tools like Alteryx would be plus

·         Knowledge on AWS fundamentals would be a plus

·         Must be hands on with strong interest and familiarity on broad spectrum of technologies like Windows OS, network, application servers, SQL databases

How to Apply

Ready to take the next step in your career with Genpact? Here’s how you can apply for the Senior Software Engineer position:

1. Visit the Genpact Careers Page: Click on the “Apply Now” button. you wil Navigate to the Genpact careers website
2. Submit Your Application: Complete the online application form, providing your resume, cover letter, and any other required documents.
3. Prepare for Interviews: If selected, you’ll be contacted by a recruiter to schedule interviews, which may include technical assessments and behavioral interviews.
4. Join the Team: Once you successfully complete the interview process and receive an offer, you’ll have the opportunity to join the Genpact team and make a meaningful impact on the company’s success.

Apply Now