Genpact Walkin Drive

Company Name:-	Genpact
Job Position:-	Trainee – Non-Voice
Location:-	Hyderabad, Telangana, India
Required Education:-	Any Graduate (Any Discipline)
Experience:-	From 0 to 3 year(s) of experience
Salary:-	Not Disclosed by Recruiter

Time and Venue

Venue:Genpact,F9P5+3FV, Hafeezpet Rd, Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana 500049

Responsibilities

• Respond to customer queries and customer’s concern
• Making outbound calls to Customers and Employers
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and bring up product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment

Preferred qualifications

• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift)

Note: Please carry below documents with you:

• 3 copies of updates resume
• 3 Passport size photographs
• Original Aadhar card
• 2 copies of Aadhar card

More Details

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