Genpact Is Hiring Process Associate – Service Desk | Apply Now

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Job Position:- 

Process Associate – Service Desk

Job Schedule:- 

Full-time

Experience ?

Fresher

Required Qualifications:

  • Education: Graduate in any stream.
  • Soft Skills: Ability to utilize soft skills such as active listening, empathy, and courtesy to enhance customer interactions and support experiences.
  • Technical Communication: Ability to explain technical problems to non-technical audiences.
  • Multitasking: Efficiently multitasking to handle multiple customer inquiries and technical issues simultaneously.

Preferred Qualifications/Skills:

  • Communication: Good communication skills.
  • Technical Proficiency: Demonstrated proficiency in the following technical skills:
    • PC/Laptop
    • Basic Networking
    • Chrome, Edge, and Mozilla Firefox
    • Operating Systems
    • MS Office 2016

Job Responsibilities:

As a Service Professional, you will be responsible for:

  • Customer Support: Assisting end users through chat sessions, promptly addressing their queries and concerns.
  • Log Maintenance: Updating and maintaining log notes in the ticketing tool to provide a comprehensive history of customer interactions.
  • Ticket Resolution: Actively resolving tickets by selecting appropriate resolution categories in the ticketing tool.
  • Technical Troubleshooting: Troubleshooting hardware, operating system (OS), standard office suite, and browser-related issues.
  • Hardware Support: Providing hardware support for desktops, laptops, and mobile phones, offering first-level assistance for printers.
  • Application Troubleshooting: Troubleshooting applications and demonstrating foundational proficiency in diagnosing and resolving issues related to mobile devices.

Primary Location

India-Hyderabad

Job Posting

Sep 19, 2024, 2:28:18 PM

Unposting Date

Oct 19, 2024, 11:59:00 PM

How to Apply for Genpact Off Campus Drive 2024?

To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:

  1. Click on the “Apply here” button provided below. You will be redirected to the official career page.
  2. Click on “Apply”.
  3. If you have not registered before, create an account.
  4. After registration, log in and fill in the application form with all the necessary details.
  5. Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
  6. Verify that all the details entered are correct.
  7. Submit the application form after verification.

APPLY NOW