Genpact full-time job opportunity banner highlighting that any graduate and freshers can apply, with details on eligibility and selection process, and an 'Apply Now' icon.

Genpact Assistant Manager Jobs 2025 – Hyderabad, India

by

Genpact is hiring an Assistant Manager in Hyderabad, India. Kickstart your career with a leading global professional services firm offering growth, stability, and exciting opportunities.

✨ Genpact Hiring Assistant Manager in Hyderabad | Apply Now!

Job Role & Category

Role: Assistant Manager – Customer Enablement / Experience (Customer Relations)
Category: Full-Time, Onsite (Primary location listed as Hyderabad; remote unspecified)

Why Join Genpact?

Genpact, listed on NYSE as “G”, is an advanced technology services and solutions leader empowering global enterprises with AI-driven digital transformation. Through business acumen, operational excellence, and cutting-edge AI and data solutions, Genpact fosters client success and innovation at scale—for a diverse, global clientele.

The company promotes a values-driven culture anchored in curiosity, courage, integrity, and inclusion. With over 140,000 bold thinkers, Genpact offers mentorship, continuous learning, and opportunities to lead meaningful transformation across industries.

Job Summary

As an Assistant Manager – Customer Enablement / Experience, you will oversee a team responsible for post-invoice customer support. This includes managing order-related issues via case management systems, ensuring SLA/KPI compliance, and driving customer satisfaction through effective team leadership and process execution.

Key Responsibilities

  • Handle customer and sales inquiries through email and phone
  • Provide prompt and accurate responses on contract/order status and billing corrections
  • Process return requests and manage return logistics per policy
  • Coordinate credits and product replacement with internal teams and vendors
  • Liaise with clients, carriers, and vendors on order fulfillment, shipment tracking, refunds
  • Update ERP with customer, order, supply, and pricing details
  • Track end-to-end order status and share real-time updates with customers
  • Ensure SLA/KPI targets—like daily TAT and accuracy—are met
  • Oversee team operations: hiring, onboarding, coaching, and performance reviews
  • Act as the go-to contact for internal and external stakeholders on customer relation issues
  • Provide technical guidance on processes and systems; train new joiners
  • Manage daily operations and workflow allocation, responding to customer queries

(All responsibilities are directly drawn from the job description—no assumptions added.)

Who Can Apply?

Educational Requirements
• Bachelor’s degree (field unspecified)

Experience
• Professional experience in order management, quoting, contracting, or customer relations—specifically in services or hi-tech industries

Skills & Tools

  • Order Management, Quote-to-Cash, Sales Administration
  • Coordination with logistics/supply chain, returns, vendor and carrier management, contract management
  • Experience with ERP systems; preferred familiarity with Oracle, ServiceNow, SAP
  • Strong communication, leadership, coaching, and problem-solving abilities

Certifications
• Not specified

Work Location & Type

Location: Hyderabad (Primary) — India
Work Type: Full-Time, Onsite (Telecommuting not mentioned; presume onsite)

Salary Insights

  • Indeed (Telangana) lists the average salary for an Assistant Manager at Genpact as approximately ₹9.17 lakhs per year. Range: ₹2.83 L to ₹19.10 L.
  • 6figr.com reports an average of ₹16.4 lakhs in Bangalore, with a range of ₹13.9 L to ₹31.4 L.
  • Glassdoor cites a base pay range for Assistant Managers at Genpact between ₹8 L to ₹12 L annually.

Suggested wording:
“Based on India benchmarks, expected total compensation may range between ₹9 LPA to ₹16 LPA, depending on location and experience.”

Perks & Benefits

While the specific job description omits perks, Genpact is known to offer benefits in line with industry standards:

  1. Health insurance (medical, possibly family coverage)
  2. Paid time off (vacation, sick leave)
  3. Performance-based bonuses or incentives
  4. Retirement savings plans (e.g., Provident Fund)
  5. Parental leave policies (maternity/paternity)
  6. Learning & development initiatives and coaching culture
  7. Wellness programs (mental health support, inclusive culture) .

FAQs

1. What is the selection process?
Not specified. Generally includes resume screening, assessments, and interviews via the official careers portal.

2. Is this role open to freshers?
Not specified—but requires professional experience in customer relations or order management.

3. Does this role permit remote work?
Work location is Hyderabad; remote work is not mentioned and therefore not assumed.

4. What skills are necessary?
Strong experience in order-to-cash processes, ERP systems (Oracle/SAP/ServiceNow), logistics coordination, leadership, and communication.

5. What is the last date to apply?
Unposting date is October 1, 2025; apply before then.

📢 How to Apply for Genpact Recruitment 2025?

To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:

  1. Click on “Apply”.
  2. If you have not registered before, create an account.
  3. After registration, log in and fill in the application form with all the necessary details.
  4. Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
  5. Verify that all the details entered are correct.
  6. Submit the application form after verification.

If you face any issues while applying. Do let us know in the comment section

APPLY LINK

📢 Share this opportunity with your friends 😇😇😇😇

Leave a comment