Job Summary Guarantee a positive customer experience and ensure quick and reliable processing of customer orders from Enquiry to invoice. Handle speedy and knowledgeable responses to assist customers at any stage of their order and proactively address any problems.
Table of Contents
Emerson Careers 2024:
| Company Name | Emerson |
| Post Name | Junior Engineer/ Engineer-Customer Service |
| Expected Salary | up to ₹5 LPA* |
| Job Location | Chennai |
| Experience | Freshers/Experience (0 to 3 Years) |
| Batch | 2024 and before |
| Eligibility Criteria: | Bachelor’s Degree |
| Last date to apply | Apply ASAP |
Note: “The salary/stipend (if stated) here is an estimation and has been collected from various sources such as Glassdoor, Ambitionbox, Quora etc. We do not guarantee the accuracy of the stated amount.”
In this Role, Your Responsibilities Will Be:
- Review customer’s PO; to align with Emerson’s term & condition, trade compliance policy
- Prepare order check list, order screening form (TSF), trade and Checkpoint Screening.
- Assure orders are entered properly and accuracy and in conformance with the customer need and factory capabilities other groups.
- Timely acknowledgement of delivery and proactive updates to customer on the status of their orders.
- Review incoming orders and expedite orders to meet customer requests and achievement of Emerson service level goals.
- Monitor and update date management for sale order and backlog to meet customer requirement.
- Coordinate drop shipments from producing factories to destinations specified on order properly and timely.
- Expedite documentation submission and prepares certificates of Conformance/Origins.
- Prepare Order Acknowledgment, delivery order and/or packing list for shipment.
- Apply new customer as per guidelines in system.
- Prepare sale forecast and POR Sale report by period and monitor to meet target.
- Submit weekly and monthly inquiry, booking, backlog and shipment report.
- Answer customer phone calls expertly and consistently.
- Acts as a liaison to assure timely and efficient administration of orders.
- Resolve matters pertaining to order administration, completion and post order activities with in-house groups, overseas order admin, factories, suppliers and customers e.g. CN, goods return to factory and RMA
- Assure that the impact of change orders is appropriately communicated and driven both internally and externally.
- Provide timely response to order enquiry such as in those for pricing, lead time and order status.
- Acquire an understanding of Emerson Process Management products.
- Participate in continuous improvement activities.
- Perform any other duties and responsibilities as assigned
Who You Are:
- Attention to detail, hard worker, proactivity, Collaborative, willingness to interact.
- Ability to work under time pressure and multi-tasking.
- Strong analytical skills and ability to tackle problem.
- Excellent Customer sense
- Excellent verbal and written communication skills in English.
For This Role, You Will Need:
- Bachelor’s degree in engineering or equivalent experience in business administration or International Trade is a plus.
- 0 to 3 Years experience in customer service role.
Preferred Qualifications that Set You Apart:
- Good knowledge and proven practice of Customer Contract Review and Terms & Conditions.
How to Apply Emerson Recruitment 2024
To apply for the Emerson Recruitment 2024, follow these steps:
- Click On “Apply Now” button it will redirect to official website of Emerson careers portal and navigate to the internship section.
- Search for the Performance Testing Internship opportunity and click on the apply button.
- Fill out the application form with your personal and educational details.
- Upload your resume, cover letter, and any other required documents.
- Submit your application and await further communication from the Emersonrecruitment team.
Apply Now
