Apply for the remote Deputy General Manager job at Cognizant. Lead a 200+ team in the healthcare sector. High-paying leadership role with top benefits. Apply now in 2025!
Table of Contents
💼 Job Role & Category
Role: Deputy General Manager
Category: Full-Time, Remote (Work from Home)
🏢 Why Join Cognizant?
Cognizant is a global powerhouse in professional services, dedicated to transforming clients’ business, operating, and technology models for the digital age. With over 300,000 associates worldwide, Cognizant’s unique, industry-based consultative approach helps businesses become more innovative and efficient. Their mission is simple but powerful: to engineer modern businesses to improve everyday life.
The company is celebrated for its energetic, collaborative, and inclusive workplace where every employee can thrive. Cognizant invests heavily in its people, fostering an innovative environment where you can build a career path that’s right for you. As a member of the NASDAQ-100 and recognized by Forbes as one of the “World’s Best Employers,” Cognizant is consistently ranked among the most admired companies in the world.
📝 Job Summary
This is a senior leadership opportunity to join Cognizant as a Deputy General Manager. In this role, you will be responsible for leading a massive team of over 200 agents and support staff within the healthcare sector. You will oversee the entire operational lifecycle—from hiring and training to quality and reporting—driving strategy and ensuring excellence in a dynamic call center environment. This position offers a significant opportunity to mentor a large team and shape business outcomes.
🔧 Key Responsibilities 🔧
As a Deputy General Manager, you will be a hands-on leader shaping the future of the operation. Your duties will include:
- 🧑💼 Lead a large-scale team of 200+ agents and support staff, fostering a high-performance culture.
- 📈 Manage end-to-end operations, including Hiring, Training, Operations, Quality, and Reporting.
- 📞 Oversee Member/Provider call center performance, strategizing to meet and exceed all SLAs/KPIs.
- 🤝 Guide and mentor team members, conducting performance appraisals and identifying training needs.
- 💡 Identify and drive business improvement opportunities to enhance service delivery and customer experience.
- 📊 Present detailed performance metrics to both internal management and external stakeholders.
- 💰 Manage budgets and forecasts, using financial data to improve profitability and efficiency.
- 📋 Ensure all SOPs are current and that the team adheres to all process guidelines and compliance standards.
- 🗣️ Serve as the first level of escalation, resolving issues to ensure stakeholder satisfaction.
✅ Who Can Apply?
This is a senior role for an experienced operational leader. Here are the requirements:
- 🎓 Education: A minimum of a Bachelor’s degree or equivalent practical experience is required.
- 💼 Experience:
- Prior experience in managing and leading Member/Provider call centers is a must.
- Must have demonstrated experience in leading, mentoring, and developing staff.
- 💡 Required Skills:
- Accelerated proficiency in Microsoft Office Suite (Word and Excel).
- Demonstrated ability to multi-task, lead, and generate productivity within a team.
- Excellent written and verbal communication skills.
- Ability to meet deadlines and perform effectively under pressure.
- Excellent time management and organizational skills.
- 📜 Certifications: Not specified in job description.
🌍 Work Location & Type
- Location: Phoenix, AZ / United States
- Work Type: Remote (Work from Home)
- Note: The job is listed as remote, with a primary location mentioned as Phoenix, AZ. This may indicate a preference for candidates in that region or time zone.
💰 Salary Insights
As a senior leadership position at a top global firm, this role comes with a highly competitive compensation package.
- Based on web search data for a Deputy General Manager in the USA with similar responsibilities (managing 200+ staff in a healthcare BPO environment), the expected base salary can range from $130,000 to $190,000+ per year.
- This role will almost certainly include significant Performance-Based Pay in the form of an annual bonus.
- The total compensation varies by experience & location-specific factors.
🎁 Perks & Benefits
Cognizant offers a robust benefits package to take care of its people. While specifics are confirmed during the hiring process, employees typically receive:
- 🏥 Health Insurance: Comprehensive medical, dental, and vision coverage for you and your family.
- 💰 Retirement Plan: A 401(k) plan with a company match to help you build your future.
- 🏖 Paid Time Off (PTO): Generous vacation, holiday, and sick leave policies.
- 📚 Learning Budget: Access to continuous learning, training programs, and tuition reimbursement.
- 💸 Wellness Programs: Resources to support your physical, financial, and mental well-being.
- 💻 Remote Work Support: As a remote role, you can expect support for your home office setup.
- 📈 Career Growth: Opportunities for vertical growth within a massive global organization.
📝 How to Apply
Ready to take the next step in your leadership career? Follow these simple steps.
📢 How to Apply for Cognizant Recruitment 2025:
- Click on the “Apply” button below to be taken to the official career portal.
- Register or log in to your candidate profile.
- Fill in the required details accurately.
- Upload your latest resume and any other necessary documents.
- Carefully review your application before submission.
- Submit the form to complete your application.
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❓ FAQs
Here are some common questions about this role:
1. What is the selection process?
While not detailed in the JD, the process for a senior role at Cognizant typically includes an application review, a preliminary screen with a recruiter, and multiple rounds of interviews with hiring managers and senior leadership, which may be conducted via video conference.
2. Does this job allow remote work?
Yes, the job is officially listed with a “Work from Home” model. However, the mention of Phoenix, AZ, as a location might imply a preference for candidates in that area or time zone, or for occasional in-person meetings.
3. What are the most important skills for this role?
The most critical skills are prior experience managing healthcare member call centers, proven leadership of large teams (200+), strong operational and financial acumen (budgeting, KPIs), and excellent stakeholder communication.
4. Is this position open to freshers?
No, this is a senior leadership role. It explicitly requires significant prior experience in managing large-scale call center operations, specifically within the healthcare industry.
5. What is the last date to apply?
The job description does not specify an application deadline, but it was published on November 14, 2025. It is highly recommended to apply as soon as possible, as leadership roles are often filled quickly.