Deloitte Recruitment 2025 Drive for Webform Analyst.  Interested and eligible candidates can read more details below.

About Deloitte:

Deloitte Touche Tohmatsu Limited, commonly referred to as Deloitte, is a multinational professional services network with offices in over 150 countries and territories around the world. 

Deloitte Off Campus Drive 2025 Overview :-

Job Role :- Webform Analyst

Job Type :- Full Time Job

What you’ll be doing:

• Handling customer inquiries: You’ll be responsible for responding to customer inquiries submitted through online forms using tools like Genesys Cloud and ServiceNow.
• Resolving issues: You’ll handle customer requests and resolve any issues they may be facing.
• Problem-solving: You’ll need to proactively identify and solve problems, taking ownership of issues until they are resolved.
• Multitasking: You’ll need to handle multiple tasks simultaneously and work efficiently in a fast-paced environment while adhering to your assigned work schedule.

Deloitte Off Campus 2025 Eligibility Criteria:

What you need to have:

• Education: You should have a Bachelor of Engineering, Bachelor of Technology, or a similar degree.
• Experience: You should have 1 to 3 years of experience in a similar role, preferably within a large organization.

What you need to know and be able to do:

• Communication Skills: You should be able to communicate effectively both verbally and in writing.
• ServiceNow Expertise: You should have a strong understanding of ServiceNow, including how to manage tickets, extract data, and create reports.
• Technical Troubleshooting: You should be able to troubleshoot technical issues related to Windows computers, Macs, mobile devices, and iPads.
• Customer Support Experience: You should have experience providing support to customers over the phone and other channels.
• Microsoft Office Skills: You should be proficient in using Microsoft Office applications.
• IT Infrastructure Knowledge: You should have a good understanding of various IT systems and platforms used within the organization, such as email, messaging, video conferencing, cloud management, and security tools.
• Problem Solving: You should be able to troubleshoot and resolve basic technical issues for your team.
• Product Support Experience: You should have experience supporting users of specific products or software.
• Technical Skills: You should have hands-on experience with Active Directory, Microsoft Identity Manager, and CyberArk platforms.
• Customer Focus: You should be committed to improving the customer experience.
• Understanding of Support Processes: You should understand the different levels of support and how they work together.

Work Location

Location: Hyderabad

Work shift Timings (IST): 1:00 PM to 10:00 PM / 2:00 PM to 11:00 PM (8:30 AM to 5:00 PM UK Time) with extended support (Weekends/Holidays) as required by business.

How to Apply for Deloitte Off Campus 2025?

To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:

1. Click on the “Apply here” button provided below. You will be redirected to the official career page.
2. Click on “Apply”.
3. If you have not registered before, create an account.
4. After registration, log in and fill in the application form with all the necessary details.
5. Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
6. Verify that all the details entered are correct.
7. Submit the application form after verification.

If you face any issues while applying. Do let us know in the comment section.

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