Apply now for high‑earning Customer Service Representative roles at Concentrix in Thane – full-time, on‑site, freshers-friendly, with performance bonuses in 2025.
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🔥 High‑Paying Customer Service Representative Roles at Concentrix – On‑Site Call Center Jobs for Freshers (2025)
Why Choose Concentrix?
- Global BPO powerhouse powering customer experience operations in 65+ countries with 230K+ employees globally—Thane office included
- Inclusive, recognized workplace: Equal-opportunity employer with a strong focus on culture and flexibility
Job Summary
Join as a Customer Service Advisor handling inbound/outbound calls and online interactions, resolving routine product/service issues, and contributing to performance and satisfaction metrics.
Key Responsibilities 🔧
- Meet contractual KPIs while delivering excellence
- Clarify and investigate customer needs using decision-support tools
- Listen empathetically and build rapport
- Greet and engage customers professionally
- Maintain knowledge of client products/services
- Accurately document account notes
- Contribute to customer satisfaction and performance improvement initiatives
- Offer additional services/products
- Track and retrieve data in call-tracking systems
- Escalate complex queries or refer to senior staff
- For Content Moderator track: review sensitive and explicit content per client guidelines
Who Can Apply? ✅
- Education: Graduate or undergraduate in any discipline
- Experience: 0–3 years in customer support or call centers
- Skills:
- Strong customer-service mindset and empathy
- Excellent verbal & written communication
- Good computer navigation and multi-tasking
- Attention to detail and dependability
- Patience with repetitive tasks in fast-paced environments
Trainee Manual Testing Roles at Wipro
Work Location & Type 🌍
On‑Site at Concentrix Thane office, Maharashtra
Shift rotations required; on‑call and independent work expected
Salary Insights 💰
- Indeed (Thane): ₹18.5K/month (~₹2.22 LPA) for CSR
- Glassdoor Thane avg: ~₹2.99 LPA
- AmbitionBox (India avg): ₹2.5–2.8 LPA for CSR roles
Estimated fresher compensation: ₹2.2–3.0 LPA base, with performance-based bonuses, incentives, and growth potential.
About Concentrix 🏢
Concentrix delivers customer experience and technical support for global clients. In Thane, the team manages high-volume call center operations with a focus on quality, process efficiency, and career-first development. The company promotes a supportive, well-regarded work culture in.indeed.com.
Perks & Benefits 🎁
Realistic perks offered include:
- 🏥 Health insurance + HMO coverage
- 📈 Performance bonuses and welcome incentives
- 💸 Referral rewards for bringing new team members
- 🚍 Transport support for shift workers (common in BPOs)
- 🎓 Paid training, coaching, career pathways like “International Mobility”
- 🕒 Paid leave: vacation/sick/parental/training days
- 💻 Depending on role/project: hybrid or WFH flexibility
📢 How to Apply for Concentrix Recruitment 2025?
To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
If you face any issues while applying. Do let us know in the comment section
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FAQs ❓
• What is the selection process?
Likely involves aptitude screening, phone/video interview, and in-office managerial round.
• Is this role remote?
No—this is On‑Site in Thane with shift rotation.
• What skills boost hiring chances?
Clear communication, empathy, multitasking, computer fluency, patience, and problem-solving.
• Do I get performance incentives?
Yes—bonuses/incentives are available for meeting metrics
• Is WFH possible?
Possible depending on the project/role, but primary location is office-based .
