Apply for CSG IT Support role at Capgemini Noida – 2025 freshers welcome! ₹3.25 LPA CTC, global client exposure, and career growth. Apply before Jan 2026!
Table of Contents
💼 Job Role & Category
| Field | Details |
|---|---|
| Role | CSG IT Enablers – Contact Support Group |
| Category | Full-Time, Onsite (24×7 Rotational Shifts) |
| CTC Offered | ₹3.25 LPA (₹3 LPA + ₹25K One-Time Incentive) |
🏢 Why Join Capgemini?
Capgemini is a global leader in consulting, technology services, and digital transformation, headquartered in Paris, France. With a presence in over 50+ countries and more than 340,000 employees worldwide, Capgemini partners with the world’s leading businesses to design and build innovative solutions in cloud, data, AI, connectivity, and software engineering.
At Capgemini, diversity and inclusion are core values. The company fosters a culture of continuous learning, innovation, and collaboration. Recognized as one of the World’s Most Ethical Companies by Ethisphere and featured in Forbes’ Best Employers list, Capgemini is an ideal launchpad for fresh graduates looking to build a meaningful career in IT services. The company is especially encouraging applications from female candidates for this role as part of its D&I commitment.
📝 Job Summary
As a CSG IT Enabler within Capgemini’s Cloud & Infrastructure Services (CIS) division, you will be the first line of defense for managing IT infrastructure incidents and service requests. You’ll work across legacy channels like email and voice, as well as modern digital channels such as chat, self-service portals (SSP), and AI-powered BOTs.
This role offers global client exposure across industries like Telecom, Financial Services, Healthcare, and Technology — providing a strong foundation for a career in IT support and customer service.
🔧 Key Responsibilities 🔧
(Extracted directly from the job description)
- 📞 Provide best-in-class customer service and technical troubleshooting via voice-based phone and other contact channels
- 🎫 Manage tickets effectively – prioritize urgency, categorize issues, track status (Open, On-hold, Resolved, Closed), and keep customers informed
- 📊 Leverage business intelligence – use ticket data, analytics tools, and best practices for smarter support
- 🤝 Deliver excellent service – ensure customer satisfaction from greeting to resolution and call closure
- 🤖 Work with CHIP – Capgemini’s intelligent AI BOT to resolve queries faster and enhance customer experience
- 📧 Handle service emails – minimize back-and-forth communication with customers
- 📚 Maintain knowledge base – update documentation and use it for efficient issue resolution
- 🌐 Support global clients across Telecom, Financial Services, Healthcare, and Technology industries
- 🔧 Troubleshoot technical issues – internet connectivity, password resets, session resets, and profile updates
- ✅ Achieve First Contact Resolution (FCR) – resolve issues in the first interaction itself
- 💬 Clarify requirements – probe, listen attentively, and confirm understanding of customer concerns
- 😊 Greet and interact professionally – courteous, friendly, and empathetic customer communication
✅ Who Can Apply?
(Eligibility criteria as per job description)
| Criteria | Details |
|---|---|
| 🎓 Education | Any 3-year Diploma or Graduation completed in 2025 |
| 💼 Experience | Freshers – 2025 Batch Graduates |
| 💡 Skills Required | Excellent communication, English speaking, interpersonal skills, basic computing |
| 🌙 Flexibility | Willing to work in 24×7 rotational shifts including night shifts |
| 📍 Relocation | Must be open to relocate to any location in India |
| 📱 Mandatory | Active DigiLocker account and Aadhar-linked mobile number |
| 🇮🇳 Eligibility | Indian Citizens only |
🌍 Work Location & Type
| Field | Details |
|---|---|
| 📍 Location | Noida, Uttar Pradesh, India |
| 🏢 Work Type | Onsite (24×7 Rotational Shifts) |
| 🌐 Work Model | Office-Based |
💰 Salary Insights
| Component | Details |
|---|---|
| 💵 Annual CTC | ₹3.25 LPA |
| 📊 Breakup | ₹3 LPA Base + ₹25,000 One-Time Incentive |
| 📈 Industry Average | Entry-level IT Support roles: ₹2.5–4.5 LPA |
💡 Note: Salary may vary based on performance, location, and future appraisals. Capgemini offers structured performance-based increments and career progression opportunities.
🎁 Perks & Benefits
(Based on Capgemini’s standard employee benefits)
| Benefit | Description |
|---|---|
| 🏥 Health Insurance | Comprehensive medical coverage for employee & family |
| 📚 Learning & Development | Access to training programs, certifications, and upskilling platforms |
| 💸 Performance Bonus | Annual bonuses based on individual and team performance |
| 🏖️ Paid Time Off | Generous leave policy including casual, sick, and earned leaves |
| 🌍 Global Exposure | Work with international clients across multiple time zones |
| 🧘 Employee Wellness Programs | Mental health support, counseling, and wellness initiatives |
| 🚀 Career Growth | Clear career paths with internal mobility and promotions |
📝 How to Apply
📢 How to Apply for Capgemini Recruitment 2025:
- ✅ Click on the “Apply” button below
- 📝 Register/Login to the official Capgemini careers portal
- 📋 Fill in all required personal and educational details
- 📎 Upload your resume and necessary documents
- 🔍 Review all details carefully before submission
- ✅ Submit the application form
⚠️ Important: Ensure you have an active DigiLocker account and your mobile number is linked with Aadhar before applying.
🔗 Apply Link
📢 Share this opportunity with your friends and batchmates! 😇
📅 Important Dates
| Event | Date/Details |
|---|---|
| 📅 Application Deadline | 10 January 2026, 11:59 PM |
| 📍 Selection Mode | Virtual (Online) |
| 🎓 Eligible Batch | 2025 Graduates Only |
❓ Frequently Asked Questions (FAQs)
1️⃣ What is the selection process for Capgemini CSG 2025?
The selection process will be conducted in virtual mode (online). Only shortlisted candidates will be invited for the assessment. Candidates are responsible for arranging their own infrastructure (laptop, stable internet) for the online selection process.
2️⃣ Is this job open to freshers?
Yes! This opportunity is exclusively for 2025 batch graduates who have completed a 3-year diploma or graduation.
3️⃣ What is the salary offered for this role?
The CTC offered is ₹3.25 LPA (₹3 LPA base salary + ₹25,000 one-time joining incentive).
4️⃣ Do I need to work in night shifts?
Yes. Candidates must be willing to work in a 24×7 rotational shift environment, including night shifts, as the role supports global clients across different time zones.
5️⃣ Is relocation required?
Yes. The job location mentioned is Noida, but candidates must be open to relocate to any location in India based on business requirements.
6️⃣ What is the last date to apply?
The application deadline is 10 January 2026, 11:59 PM. Apply early to avoid last-minute technical issues!
7️⃣ Is remote work available for this role?
Not specified in job description. Based on the nature of the role (24×7 contact support), it appears to be an onsite position.