Join Capgemini CSG Noida – 2025 graduates, ₹3.25 LPA package, IT support role, 24/7 shifts, career growth & excellent benefits.
Join Capgemini CSG Noida – 2025 graduates
Job Role & Category:
- Role: CSG IT Enablers Contact Support Group
- Category: Full-Time job
🏢 Why Join Capgemini?
Capgemini is a global leader in consulting, technology services, and digital transformation, partnering with companies to transform their businesses through technology. With over 360,000 employees across 50+ countries and annual revenues exceeding €22 billion, Capgemini has been at the forefront of innovation for over 50 years. The company serves 73% of the world’s largest organizations and is renowned for its Cloud & Infrastructure Services (CIS) division, which manages critical IT infrastructure for Fortune 500 companies worldwide.
Recognized as a Great Place to Work® in multiple countries and consistently ranked among the world’s most ethical companies by Ethisphere Institute, Capgemini fosters an inclusive culture that celebrates diversity. The company has received numerous accolades including being named a Leader in Gartner’s Magic Quadrant for multiple services and achieving top employer certification globally. Capgemini’s commitment to “Get The Future You Want” drives innovation while maintaining a strong focus on sustainability and social responsibility.
📝 Job Summary
Join Capgemini’s Cloud & Infrastructure Services (CIS) division as part of the Contact Support Group (CSG), the first line of defense managing IT infrastructure incidents and service requests. This role offers an opportunity to work with a global customer base across Telecommunication, Financial Services, Healthcare, and Technology verticals. You’ll enable speedy and satisfactory incident resolution using both legacy (email and voice) and digital contact channels (chat, SSP, BOTs) while working in a 24×7 rotational shift environment.
🔧 Key Responsibilities
- 📞 Provide best-in-class customer service and technical troubleshooting over voice-based phone service and other contact channels
- 🎫 Manage tickets by prioritizing urgency, categorizing issues correctly, and tracking status (On-hold, Open, Closed & Resolved)
- 📊 Utilize business intelligence through ticket data analysis and implement best practices for customer support
- 🚀 Deliver exceptional service by meeting customer expectations from greeting to resolution
- 🤖 Work with CHIP (intelligent AI BOT) to enhance customer query resolution and improve experience
- 📧 Handle service email retrieval effectively to minimize communication hops between service desk and customers
- 📚 Manage knowledge base effectively to resolve customer issues efficiently
- 🌐 Support customers across multiple industries including Telecommunication, Financial Services, Healthcare, and Technology
- 🔧 Troubleshoot customer issues related to internet, password resets, session resets, and profile management
- ✅ Achieve first contact resolution by resolving issues in the initial interaction
✅ Who Can Apply?
Education Requirements:
- 🎓 Must have completed any 3-year diploma or graduation in 2025
Experience Level:
- 💼 Not specified in job description
Required Skills:
- 💡 Excellent communication and English speaking skills
- 💡 Good interpersonal skills
- 💡 Ability to perform under pressure
- 💡 Basic computing skills
- 💡 Willingness to work in 24/7 environment
- 💡 Open to relocate to any location
- 💡 Willing to work in night shifts
- 💡 Active DigiLocker account required
- 💡 Active mobile number linked with Aadhar Number
Special Note:
- 👩💼 As part of diversity and inclusion efforts, applications from female candidates are particularly encouraged
Certifications:
- 📜 Not specified in job description
🌍 Work Location & Type
- Location: Noida (candidates must be open to relocate to any location)
- Work Type: Onsite, 24×7 rotational shifts (including night shifts)
- Citizenship: Open only for Indian Citizens
💰 Salary Insights
The role offers a CTC of ₹3.25 LPA comprising:
- Base salary: ₹3.00 LPA
- One-time joining incentive: ₹25,000
For CSG roles in IT support at Capgemini, the salary typically ranges from ₹3-4 LPA for freshers and can grow to ₹5-7 LPA with 2-3 years of experience. Performance-based increments and promotions can lead to higher compensation. The IT support industry in India offers steady career progression with opportunities to move into specialized technical roles or management positions.
🎁 Perks & Benefits
Capgemini offers comprehensive benefits for employees:
- 🏥 Group Health Insurance covering employees and family members
- 📚 Continuous Learning Programs through Capgemini University and certification support
- 💸 Performance-Based Bonuses and annual appraisals
- 🏖 Generous Leave Policy including earned leave, sick leave, and casual leave
- 🚌 Transportation Facilities for night shift employees
- 💼 Career Growth Opportunities within global organization
- 🎯 Employee Assistance Programs for personal and professional support
📝 How to Apply
📢 How to Apply for Capgemini CSG Recruitment 2025:
- Ensure you have an active DigiLocker account and Aadhar-linked mobile number
- Click on the “Apply Now” button below
- Register/Login to the Capgemini careers portal
- Complete the application form with accurate details
- Upload required documents and resume
- Review all information carefully
- Submit your application before October 31, 2025, 11:59 PM
Important Notes:
- Only shortlisted candidates will be invited for assessment
- Selection process will be conducted in virtual mode
- Candidates must arrange required infrastructure for online selection process
- Participation does not guarantee a call/offer letter
If you face any issues while applying. Do let us know in the comment section
APPLY LINK
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❓ Frequently Asked Questions (FAQs)
Q1: Is this position open to freshers?
A: Yes! This role is specifically for 2025 graduates with any 3-year diploma or graduation degree. No prior experience is mentioned as a requirement.
Q2: What is the selection process for Capgemini CSG?
A: The selection process will be conducted in virtual mode. While specific rounds aren’t mentioned, Capgemini typically conducts aptitude tests, technical assessments, and HR interviews. Only shortlisted candidates will be invited for the assessment.
Q3: Are night shifts mandatory for this role?
A: Yes, this is a 24×7 rotational shift role, and candidates must be willing to work in night shifts. Transportation facilities are typically provided for night shift employees.
Q4: Can I choose my work location?
A: The primary location is Noida, but candidates must be open to relocate to any location based on business requirements.
Q5: What is the application deadline?
A: The application window closes on October 31, 2025, at 11:59 PM. Make sure to complete your application well before the deadline.
Capgemini is committed to diversity and inclusion, particularly encouraging applications from female candidates. Join us in shaping the future of IT support services!