Join Bank of America as an Account Management Ops Consultant in Charlotte, NC. Earn up to $75K, enjoy top benefits, career growth & work with global markets teams.
Table of Contents
💼 Job Role & Category
Role: Account Management Ops Consultant
Category: Full-Time, In-Office (with flexibility)
Department: Reference Data Management (RDM) – Account Management Operations
Job ID: JR-25045145
Shift: 1st Shift (Standard Business Hours)
🏢 Why Join Bank of America?
Bank of America is one of the world’s leading financial institutions, serving approximately 69 million consumer and small business clients across the United States and operating in more than 35 countries worldwide. With over $3 trillion in assets, the bank is guided by a common purpose: to help make financial lives better through the power of every connection. Bank of America is committed to driving Responsible Growth by delivering for clients, teammates, communities, and shareholders every day.
The company has earned numerous accolades, including recognition as one of the “World’s Most Admired Companies” by Fortune Magazine and a spot on the Bloomberg Gender-Equality Index. Bank of America is known for its inclusive workplace culture, exceptional talent development programs, and comprehensive wellness initiatives. With its headquarters in Charlotte, North Carolina, the company offers outstanding career advancement opportunities, particularly in its operations and technology divisions, making it an ideal employer for professionals seeking long-term growth in the financial services industry.
📝 Job Summary
This role is responsible for complex activities supporting the creation and maintenance of accounts for institutional clients across global markets. The Account Management Ops Consultant will have end-to-end ownership of issue resolution, working with multiple operations and product specialists while ensuring procedures are documented and current. This position plays a fundamental and influential role in the Reference Data Management (RDM) team, which manages account-level reference data including standing settlement instructions to facilitate trade processing and settlement across all global market product classifications. The role offers significant career potential with exposure to diverse product lines, international business partners, and executive-level reporting.
🔧 Key Responsibilities 🔧
- 🔍 Lead end-to-end resolution of complex client issues and inquiries, including research, escalation, and approvals for high-monetary-risk items
- ⚙️ Drive execution of complex financial and non-financial client transactions across multiple jurisdictions
- 📊 Support process improvements and initiatives across multiple stakeholders and business units
- ✅ Perform quality assurance reviews and testing to ensure high performance accuracy and adherence to quality standards
- 🎓 Conduct training for team members to maintain consistent performance standards
- 🛡️ Support risk management and audit processes, including issue identification and mitigation strategy development
- 📝 Review and update procedures to ensure accuracy and compliance with current standards
- 📈 Support operational team projects and produce executive-level reports and presentations for senior management
- 🤝 Build strong relationships with internal and external business partners across the US, UK, and Asia
- 💡 Develop deep product knowledge of account onboarding and maintenance across multiple global market products
- 🔬 Research and resolve key business and risk problems while partnering with front office, operations, and technology teams
- 📑 Manage account documentation to meet firm and client regulatory requirements
✅ Who Can Apply?
🎓 Educational Requirements:
- Not specified in job description
💼 Experience Requirements:
- Minimum 2+ years in finance operations (required)
- Experience with account management, operations, or related financial services preferred
💡 Required Skills & Competencies:
Core Skills:
- Intellectual curiosity, passion, and self-motivation
- Excellent time management and prioritization skills with ability to meet tight deadlines
- Strong sense of teamwork and collaboration
- Risk management awareness
- Critical thinking, creativity, and problem-solving skills
- Highest degree of integrity/ethical standards and sound judgment
- Intermediate Excel skills (required)
Additional Skills:
- Account Management
- Analytical Thinking
- Continuous Improvement
- Customer and Client Focus
- Research & Attention to Detail
- Coaching & Mentoring
- Written Communications
- Decision Making
- Networking
- Result Orientation
🌟 Desired Qualifications:
- Ability to bring new thoughts and ideas to drive innovation and unique solutions
- Excellence in working among diverse viewpoints to determine best paths forward
- Experience connecting with diverse clients to understand future business needs
- Commitment to challenging the status quo and promoting positive change
- Participation in collaborative efforts to advance tools, technology, and ways of working
- Belief in the value of diversity to meet diverse needs of global clients
⚠️ Other Requirements:
- Must be at least 18 years of age
- Ability to work 40 hours per week
- Commitment to in-office attendance with role-specific flexibility
- No travel required for this position
🌍 Work Location & Type
📍 Location: Charlotte, North Carolina, United States
🏢 Work Model: In-office culture with appropriate level of flexibility based on role-specific considerations
✈️ Travel Requirements: No travel required
⏰ Work Schedule: 1st shift (standard business hours), 40 hours per week
💰 Salary Insights
Bank of America offers competitive compensation for Account Management Operations Consultants in Charlotte, NC:
💵 Estimated Salary Range (Charlotte, NC):
- Entry to Mid-Level (2-4 years experience): $55,000 – $75,000 per year
- Experienced (4-7 years): $70,000 – $95,000 per year
- Senior-Level: $90,000 – $115,000+ per year
📈 Total Compensation Breakdown:
- Base Salary: Competitive market rate based on experience and qualifications
- Performance-Based Pay: Annual bonus potential based on individual and company performance
- Incentive Compensation: Additional incentives tied to key performance metrics
- Salary Growth: Regular performance reviews with merit increase opportunities
💡 What This Means:
With 2+ years of finance operations experience, candidates can expect a competitive starting salary in the $55K-$75K range, with significant growth potential as you develop expertise in global markets operations. Bank of America is known for rewarding high performers with substantial compensation increases and promotional opportunities. Charlotte, NC offers a lower cost of living compared to major financial centers like New York, making this salary range particularly attractive for work-life balance and savings potential.
Note: Salary estimates are based on industry data for similar roles in Charlotte, NC. Actual compensation varies by experience, qualifications, and performance.
🎁 Perks & Benefits
Bank of America is renowned for offering comprehensive benefits that support teammates’ physical, emotional, and financial wellness:
💼 Financial Benefits:
- 💰 Competitive Base Salary with annual merit increase opportunities
- 🎯 Performance Bonuses tied to individual and company results
- 📈 401(k) Retirement Plan with generous company matching
- 💵 Employee Stock Purchase Plan with discount opportunities
- 🏆 Recognition and Rewards Programs for outstanding performance
🏥 Health & Wellness:
- 🏥 Comprehensive Health Insurance (medical, dental, vision)
- 🧘 Mental Health Support including counseling services and wellness programs
- 💊 Prescription Drug Coverage with competitive copays
- 🏋️ Fitness Reimbursement and wellness incentives
- 👶 Parental Leave and family support programs
📚 Career Development:
- 🎓 Tuition Reimbursement up to $5,250 per year for continuing education
- 📖 Professional Development Programs including leadership training
- 🚀 Career Advancement Opportunities with clear progression paths
- 👥 Mentoring Programs connecting you with senior leaders
- 🌐 Global Exposure working with teams across US, UK, and Asia
🏖️ Work-Life Balance:
- ⏰ Paid Time Off (PTO) including vacation, sick days, and personal days
- 🎉 11 Paid Holidays annually
- 🏠 Flexible Work Arrangements based on role-specific considerations
- 👔 Backup Child & Elder Care support services
- 🎫 Employee Discount Programs on various products and services
🌍 Community & Culture:
- 🤝 Inclusive Workplace Culture with diversity and inclusion initiatives
- 🌱 Volunteer Time Off to support community engagement
- 💡 Innovation Opportunities to contribute ideas and drive change
- 🏆 Employee Resource Groups for networking and professional development
Benefits may vary based on employment status and location. Visit Bank of America’s careers page for complete details.
📝 How to Apply
📢 How to Apply for Bank of America Account Management Ops Consultant 2025:
- Click on the “Apply” button on the Bank of America careers portal
- Create an account or login to your existing profile at https://careers.bankofamerica.com
- Search for Job ID: JR-25045145 or “Account Management Ops Consultant – Charlotte”
- Fill in required details including:
- Personal information
- Educational background
- Work experience (emphasize finance operations experience)
- Skills assessment
- Upload your resume/CV highlighting:
- 2+ years finance operations experience
- Excel proficiency
- Account management or operations achievements
- Answer screening questions about:
- Age verification (must be 18+)
- Work authorization
- Availability for 40 hours/week
- Review all details carefully before submission
- Submit your application
⏰ Important Information:
- Job Posted: November 19, 2025
- Application Status: Open and accepting applications
- Job ID: JR-25045145
- Response Time: Bank of America typically responds within 2-3 weeks
📋 Application Tips:
✅ Highlight your finance operations experience
✅ Emphasize Excel skills and analytical abilities
✅ Showcase problem-solving and client service examples
✅ Demonstrate teamwork and collaboration experience
✅ Include any global markets or institutional client exposure
📢 Share this opportunity with friends in finance operations! 😇
❓ Frequently Asked Questions (FAQs)
1️⃣ What is the selection process for Bank of America operations roles?
Bank of America’s typical selection process includes:
- Application Review: Initial screening of resume and qualifications (1-2 weeks)
- Phone Screening: HR recruiter call to discuss experience and role fit (20-30 minutes)
- Behavioral Interview: Video or in-person interview focusing on competencies and past experiences
- Technical Assessment: May include Excel tests or case studies related to operations
- Final Interview: Meeting with hiring manager and/or team members
- Background Check: Comprehensive background and reference verification
- Offer: Competitive compensation package extended to selected candidates
The entire process typically takes 3-6 weeks from application to offer.
2️⃣ Does this job allow remote work or is it fully in-office?
This position follows Bank of America’s in-office culture with specific requirements for office-based attendance. The job description states the bank “allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.” This means while the primary work location is the Charlotte office, there may be some flexibility based on business needs and individual circumstances. However, this is not a remote or fully hybrid role – expect regular in-office attendance as the standard requirement.
3️⃣ What specific skills and experience are required?
Required:
- ✅ 2+ years in finance operations (mandatory minimum)
- ✅ Intermediate Excel skills (required technical proficiency)
- ✅ Intellectual curiosity and self-motivation
- ✅ Excellent time management and prioritization
- ✅ Strong teamwork and collaboration abilities
- ✅ Risk management awareness
- ✅ Critical thinking and problem-solving skills
- ✅ High integrity and ethical standards
Highly Valued:
- Account management or institutional client experience
- Global markets knowledge
- Experience with regulatory requirements and documentation
- Process improvement capabilities
- Coaching and mentoring experience
4️⃣ Is this position open to recent graduates or freshers?
No, this role is not suitable for freshers. The job description explicitly requires “2+ years in finance operations” as a mandatory qualification. This is a mid-level operations role requiring proven experience in financial services operations. However, recent graduates with 2+ years of relevant internship or full-time finance operations experience may qualify. Bank of America offers separate entry-level programs for recent graduates.
5️⃣ What career growth opportunities does this role offer?
This role offers substantial career advancement potential:
- Product Expertise: Develop deep knowledge across multiple global market products and jurisdictions
- Leadership Opportunities: Serve as escalation contact and team leader
- International Exposure: Work with business partners across US, UK, and Asia
- Cross-Functional Experience: Collaborate with front office, technology, and operations teams
- Executive Visibility: Prepare reports and presentations for senior management
- Advancement Path: Progress from Consultant → Senior Consultant → Team Lead → Manager → Director roles
Bank of America is committed to promoting from within, and Charlotte is a major hub with numerous advancement opportunities across the organization.
6️⃣ What does the RDM (Reference Data Management) team do?
The RDM Account Management Operations team manages:
- Account-level reference data creation and maintenance for institutional clients
- Standing settlement instructions (SSI) to facilitate trade processing and settlement
- Documentation management: Receiving, digitizing, and reporting on account documentation
- Regulatory compliance: Ensuring firm and client regulatory requirements are met
- Global markets support: Working across all product classifications (equities, fixed income, derivatives, etc.)
This team plays a critical role in ensuring accurate, timely trade settlement for the bank’s institutional clients worldwide.
7️⃣ What is the work schedule and are there any age restrictions?
Work Schedule:
- Shift: 1st shift (standard business hours, typically 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM)
- Hours: 40 hours per week (full-time)
- Travel: No travel required
Age Requirement:
- Must be at least 18 years of age to apply
8️⃣ Does Bank of America sponsor work visas for this position?
While the job description doesn’t explicitly mention visa sponsorship, Bank of America does sponsor qualified candidates for work authorization. However, preference is typically given to candidates already authorized to work in the United States. If you require sponsorship, it’s recommended to clearly indicate this in your application and discuss during the initial screening process. The bank’s ability to sponsor may depend on role criticality and candidate qualifications.
🎯 Why This Opportunity Stands Out
This Bank of America Account Management Ops Consultant role is exceptional for several reasons:
✅ Work at a Global Financial Leader – One of the world’s largest and most respected banks
✅ Charlotte Hub Advantage – Located in Bank of America’s headquarters city with extensive career opportunities
✅ Competitive Compensation – Up to $75K+ with performance bonuses and comprehensive benefits
✅ International Exposure – Collaborate with teams across US, UK, and Asia
✅ Career Growth – Clear advancement paths with leadership opportunities
✅ Comprehensive Benefits – Industry-leading health, wellness, and retirement programs
✅ Work-Life Balance – Standard hours, no travel, 1st shift schedule
✅ Skill Development – Gain expertise in global markets, regulatory compliance, and operations excellence
This role is perfect for finance operations professionals looking to advance their careers at a world-class institution while enjoying the quality of life Charlotte, NC offers!
📌 Quick Summary
| Aspect | Details |
|---|---|
| Position | Account Management Ops Consultant |
| Company | Bank of America |
| Location | Charlotte, North Carolina |
| Job ID | JR-25045145 |
| Employment Type | Full-Time, In-Office (with flexibility) |
| Shift | 1st Shift, 40 hours/week |
| Estimated Salary | $55,000 – $75,000+ per year |
| Experience Required | 2+ years in finance operations |
| Travel | No travel required |
| Age Requirement | Must be 18+ years old |
| Posted Date | November 19, 2025 |
| Application Status | Currently Accepting Applications |
🔔 Pro Tips for Applicants
Stand Out in Your Application:
- 💼 Quantify your finance operations achievements (e.g., “Reduced processing time by 25%”)
- 🎯 Highlight experience with institutional clients or global markets
- 📊 Showcase your Excel proficiency with specific examples of complex analyses
- 🤝 Emphasize cross-functional collaboration and relationship-building skills
- 🛡️ Mention any risk management, compliance, or audit experience
- 🌍 Include any international exposure or work with global teams
Interview Preparation:
- Research Bank of America’s Responsible Growth initiative
- Prepare examples demonstrating problem-solving in high-pressure situations
- Be ready to discuss process improvement ideas from your previous roles
- Understand the importance of accuracy and attention to detail in operations
- Show enthusiasm for working with diverse, global teams