Cognizant Off Campus 2024-2025 Drive for Associate

Job Role

Associate

Job category:

Technology & Engineering

Experience: 

Freshers

Job Type: 

Full Time

Qualifications:

• Bachelor’s degree in Science, Commerce, Engineering, or equivalent.

Required Skills:

• ServiceNow ITAM

Job Purpose:

To provide support and ensure the successful execution of operational activities within a business environment. This includes adherence to customer requirements, incident management, knowledge sharing, and team development.

Key Responsibilities:

• Business/Customer:
  • Perform standard operating procedures (SOPs) with an understanding of customer environments.
  • Adhere to customer security and compliance requirements.
  • Implement approved change requests according to customer processes.
  • Follow incident life cycle processes (ITIL/BIC framework).
  • Adhere to customer communication etiquette.
  • Meet stated productivity requirements.
• Project/Process:
  • Review customer satisfaction feedback and implement corrective actions.
  • Participate in incident resolution processes.
  • Log and triage incidents.
  • Coordinate with resolver groups, vendors, and carriers.
  • Troubleshoot incidents and escalate to appropriate groups.
  • Contribute to FAQ database and knowledge articles.
  • Participate in continuous service improvement plans.
  • Develop induction documents for new joiners.
  • Manage team effectively.
• Team/People:
  • Assess skill levels and provide assistance.
  • Participate in knowledge sharing sessions.
  • Encourage team members to participate in innovation programs.
  • Mentor new hires.
  • Make recommendations for role and responsibility assignments and performance ratings.
• Organization:
  • Ensure team participation in organizational events and forums.
  • Adhere to organizational policies and processes.
  • Participate in recruitment drives.

Location

Chennai

Travel required:

No

How to Apply for Cognizant Off Campus 2024?

To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:

1. Click on the “Apply here” button provided below. You will be redirected to the official career page.
2. Click on “Apply”.
3. If you have not registered before, create an account.
4. After registration, log in and fill in the application form with all the necessary details.
5. Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
6. Verify that all the details entered are correct.
7. Submit the application form after verification.

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