Apply for Capgemini’s CSG IT Enablers role in Noida. 2025 grads, female candidates, voice/chat/email support. CTC ₹3 LPA + ₹25k incentive.

Apply for Capgemini’s CSG IT Enablers role

Job Role & Category

• Role: CSG IT Enablers – Contact Support Group
• Category: Full-Time

Why Join Capgemini?

Capgemini is a global leader in consulting, technology services, and digital transformation, partnering with enterprises worldwide to deliver cloud, AI, and infrastructure solutions at scale. Guided by its purpose—unleashing human energy through technology for an inclusive and sustainable future—the company supports clients across diverse industries.

With a strong culture of inclusion and continuous learning, Capgemini offers exposure to global projects, modern support technologies (voice, chat, bots), and a collaborative environment. The organization is regularly recognized for its people practices and innovation, including certifications by the Top Employers Institute in multiple countries.

Job Summary

Join Capgemini’s Contact Support Group (CSG) within Cloud & Infra Services (CIS), the first line of defense for IT infrastructure incidents and service requests. In this full-time role, you’ll deliver best-in-class customer service and technical troubleshooting across voice, email, chat, self-service portals, and BOTs—helping resolve issues swiftly and improving the end-user experience. This is a strong launchpad for a career in IT support and service delivery.

Key Responsibilities 🔧

• 📞 Deliver customer service and technical troubleshooting via phone and other channels (email, chat, SSP, BOTs)
• 🎫 Handle ticket management: prioritize urgency, categorize correctly, track status, and keep users informed
• 📈 Apply a business intelligence approach—leverage ticket data, tools, and best practices to support customers
• 🚚 Ensure committed service delivery and meet expectations/KPIs
• 🤝 Manage customer interactions end-to-end—from greeting to resolution and call closure—with professionalism
• 🤖 Use CHIP (Capgemini’s AI bot) to accelerate responses and enhance customer experience
• 📧 Process service emails effectively and minimize back-and-forth between Service Desk and users
• 📚 Contribute to knowledge management to improve first-time resolution
• 📣 Support “service marketing” to increase adoption of helpful tools and improve customer satisfaction
• 🛠️ Troubleshoot issues like internet connectivity, password/session resets, profile renaming; target First Contact Resolution
• 🧠 Clarify requirements, probe to understand issues, confirm understanding, and demonstrate empathy

Who Can Apply?

• 🎓 Education:
  • Any 3-year diploma or graduation completed in 2025 (as per JD)
• 💼 Experience Level:
  • Not specified in job description
• 💡 Skills/Requirements:
  • Excellent communication and English-speaking skills
  • Strong interpersonal skills; ability to perform under pressure
  • Basic computing skills
  • Willingness to work in a 24×7 environment and in night shifts
  • Open to relocate to any location
  • Must have an active DigiLocker account and a mobile number linked to Aadhaar at the time of application
• 📜 Certifications:
  • Not specified in job description

Work Location & Type

• Location: Noida
• Work Type: Not specified in job description
• Shifts: 24×7 rotational; night shifts required
• Travel: Not specified in job description

Salary Insights

• Employer-stated CTC (as per JD):
  • ₹3.00 LPA + ₹25,000 one-time incentive (Total up to ₹3.25 LPA)
• Performance-Based Pay: Not specified in job description
• Note: Actual compensation components may vary by business need and policy

Perks & Benefits

Not specified in job description. Based on common benefits offered by large IT services firms in India, candidates may expect:

• 🏥 Health insurance coverage
• 💸 Statutory benefits (EPF, gratuity) as per policy
• 🏖️ Paid time off and company holidays
• 🚐 Transport support/cab for night shifts (role/location dependent)
• 📚 Learning programs and career development tracks
• 🧘 Employee assistance and wellness initiatives
  Benefits vary by role, location, and policy—confirm during the offer stage.

How to Apply

📢 How to Apply for Capgemini Recruitment 2025:

• Application process: Not specified in job description
• Important: Ensure you have an active DigiLocker account and Aadhaar-linked mobile number before applying
• Shortlisting & Selection: Only shortlisted candidates will be invited; the selection process will be conducted in virtual mode
• Setup: Candidates must arrange their own infrastructure (device, internet, environment) for online assessments/interviews

If you face any issues while applying. Do let us know in the comment section

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FAQs

• What is the selection process?
  • Only shortlisted candidates will be invited. The selection process will be conducted virtually, and candidates must arrange the necessary setup. (As per JD)
• Does this job allow remote work?
  • Not specified in job description.
• Is this role open to freshers?
  • The role targets 2025 graduates (3-year diploma or graduation), which typically includes freshers. (Experience level not specified in JD)
• What skills are required?
  • Excellent English communication, interpersonal skills, basic computing, ability to work under pressure, readiness for 24×7 rotational and night shifts, and willingness to relocate. (As per JD)
• What is the last date to apply?
  • 15 October 2025, 11:59 PM. (As per JD)
• What is the salary for this role?
  • ₹3.00 LPA plus a one-time ₹25,000 incentive (total up to ₹3.25 LPA). (As per JD)

Notes:

• All role details (responsibilities, eligibility, shifts, and application requirements) are extracted from the original Capgemini JD.
• Salary is employer-stated. Perks listed are indicative of common industry practices; verify with Capgemini during the hiring process.