Barclays is hiring Specialist Customer Care Support in Noida. Explore job role, key skills, and career growth opportunities for 2025.
Table of Contents
💼 Barclays Hiring in Noida – Apply Now!
💼 Job Role & Category
Role: Specialist Customer Care Support
Category: Full-Time, Onsite
🏢 Why Join Barclays?
Barclays is a global banking and financial services firm with deep roots in the UK and operations across the globe. In India, Barclays maintains a strong presence in operations, technology, and services delivery, making Noida a strategic hub.
At Barclays India, the culture emphasizes “Being More” — encouraging employees to be globally connected, inspired, and impactful. The company also promotes mobility, internal growth, and flexible work culture (“Dynamic Working”).
📝 Job Summary
As a Specialist Customer Care Support in Noida, you will be part of Barclays’ operations team supporting complex customer service tasks. You’ll manage non-voice back-office functions related to lending, KYC/AML, and collaborate with teams across the bank to streamline processes, enforce controls, and deliver high-quality service.
🔧 Key Responsibilities
From the job description:
- 📨 Provide customer service support across chat, email, phone for more complex requests
- 🔍 Execute processes to resolve complex customer inquiries related to products, transactions, payments
- 🤝 Collaborate with cross-teams to align and integrate customer care operations
- 🧩 Identify process improvement areas, offer recommendations, and coach peers
- 🛡 Develop and maintain internal procedures, controls, and mitigation frameworks
- 📊 Prepare reports and presentations on customer service metrics and communicate to senior stakeholders
- 📈 Track industry trends to drive best practices in customer care efficiency
- ⚠ Escalate policy breaches or risk events as per established guidelines
- 🏷 Take ownership of service and operational tasks within defined procedure boundaries
🎯 Who Can Apply?
Education Requirements
Graduate or Postgraduate in any discipline (Fresher eligible, Graduate preferred)
Experience Level
0–18 months of relevant experience
Required Skills / Tools
- Knowledge/experience in lending operations, KYC, AML, collateral
- Experience working in BPO / KPO environments (non-voice roles)
- Ability to adapt to changing shift patterns + flexibility
- Strong business acumen, risk & controls awareness, communication, strategic thinking
- Familiarity with banking operations procedures
🌍 Work Location & Type
- Location: Noida, Uttar Pradesh
- Work Model: Onsite (as per JD)
- Travel: Not required
- Shift Patterns: Must be flexible; changing shifts likely
💰 Salary Insights
The job description does not disclose salary figures.
Based on related roles in India:
- Barclays Customer Service Representatives report average salary ~ ₹6,77,045 / year
- Job aggregator sites mention Customer Care Support Specialist salary in India at ~ ₹34,300 / month (~ ₹4.1 LPA) for some listings
- Barclays general pay & benefits include competitive salary, bonuses, and flexible elements.
Hence, a realistic estimate for this entry / early-level role would be ₹3.5–6 LPA base, with potential performance/bonus components.
🎁 Perks & Benefits
While the JD does not list benefits, Barclays publicly offers a comprehensive benefits package:
- Competitive salary + discretionary annual bonus
- Pension / retirement fund options, life assurance, income protection
- Leave allowances, holidays, and paid time off
- Flexible benefits: choices tailored to individual (e.g., voluntary perks)
- Reported benefits in India: maternity & paternity leave, paid vacation, sick leave, free food, transport / cab, leave encashment, health insurance
- Internal mobility, learning & development programs, job rotations
📝 How to Apply
📢 How to Apply for Barclays Recruitment 2025:
- Visit Barclays India careers portal and search job reference JR-0000043469
- Click “Apply” for the Specialist Customer Care Support role
- Register / Log in to the portal
- Fill required personal, educational, and experience details
- Upload your resume and supporting documents
- Review all entries for accuracy
- Submit your application
If you face any issues while applying. Do let us know in the comment section
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❓ FAQs
Q1: What is the selection process?
A: Not specified in the job description.
Q2: Is this role open to freshers?
A: Yes — JD allows 0–18 months of experience.
Q3: Is remote work allowed?
A: No — the JD states onsite location (Noida).
Q4: What shift patterns apply?
A: Flexible / changing shifts (regular, non-voice) are required.
Q5: When is the last date to apply?
A: Not specified in the job description.