Apply for Associate Fraud & Dispute Resolution role at Genpact Gurugram! Freshers eligible, Banking/Finance background preferred. Apply before Jan 13, 2026!
Table of Contents
💼 Job Role & Category
| Field | Details |
|---|---|
| Role | Associate / Process Developer – Dispute Resolution |
| Category | Full-Time, Operations |
| Job ID | BFS047482 |
| Department | Frauds – Banking & Financial Services |
🏢 Why Join Genpact?
Genpact (NYSE: G) is a global leader in advanced technology services and solutions, delivering lasting value for leading enterprises worldwide. With over 140,000+ professionals across multiple countries, Genpact combines deep business knowledge, operational excellence, and cutting-edge solutions to help companies across industries stay ahead. The company’s AI Gigafactory – an industry-first accelerator – showcases their commitment to scaling advanced technology solutions using large-scale models and agentic AI.
Genpact’s culture is built on courage, curiosity, and incisiveness, with a strong foundation of integrity and inclusion. The company is recognized for driving digital transformation, AI innovation, and automation across global enterprises. As a publicly traded company on NYSE, Genpact offers stability combined with innovation, making it an ideal launchpad for young professionals looking to build careers in technology-driven operations and financial services. 🌟
📝 Job Summary
As an Associate in Fraud & Dispute Resolution at Genpact Gurugram, you’ll play a crucial role in the banking and financial services domain. Your primary responsibility involves receiving and logging disputes, gathering evidence, conducting thorough investigations to understand root causes, and reaching appropriate resolutions such as refunds or corrections.
This role offers hands-on experience in fraud investigation, data analysis, and customer communication within the banking sector. For freshers, this is an excellent opportunity to build a career in financial operations with one of the world’s leading professional services companies.
🔧 Key Responsibilities
(Extracted from Job Description)
🔍 Investigation & Research – Research and analyze transaction details, account information, and supporting documentation to resolve disputes
📊 Data Analysis – Identify trends and patterns in disputes to prevent future occurrences and improve processes
💬 Customer Communication – Communicate clearly and empathetically with customers to gather information and explain findings
🤝 Cross-functional Collaboration – Work with internal teams like Fraud, Legal, and Customer Service to resolve disputes and ensure compliance
✅ Resolution Implementation – Propose and implement solutions such as credits, refunds, or policy clarifications
📋 Documentation – Maintain clear and organized records of all interactions and resolutions
🎓 Subject Matter Expertise – Serve as a subject matter expert on dispute resolution policies and procedures
🏦 Banking Process Support – Handle temporary credits, merchant notifications, issuer decision-making, and potential arbitration or chargebacks
✅ Who Can Apply?
(From Job Description Only)
🎓 Education Requirements
| Qualification | Details |
|---|---|
| Degree | Any Graduate |
| Level | Bachelor’s / Graduation / Equivalent |
💼 Experience Level
- Freshers are eligible! ✅
- Relevant work experience preferred (not mandatory)
💡 Required & Preferred Skills
| Skill Category | Requirements |
|---|---|
| Analytical | Good analytical and problem-solving skills |
| Communication | Ability to communicate verbally and through emails |
| Domain Knowledge | Prior experience in Banking or Insurance (preferred) |
| Industry Experience | Commercial Insurance/Finance & Accounting background (preferred) |
📜 Certifications
- Not specified in job description
🌍 Work Location & Type
| Parameter | Details |
|---|---|
| Location | Gurugram, India |
| Work Type | Full-Time |
| Schedule | Full-time |
| Work Model | Not specified in job description |
💰 Salary Insights
(Based on Industry Research for Associate/Process Developer Roles in India – 2025)
| Experience Level | Expected Salary Range |
|---|---|
| Freshers (0-1 years) | ₹2.5 – ₹4 LPA |
| Entry Level (1-2 years) | ₹3.5 – ₹5.5 LPA |
| Experienced (2-4 years) | ₹5 – ₹7 LPA |
💡 Compensation Highlights:
💸 Performance-Based Pay – Variable pay linked to individual and team performance
📈 Annual Increments – Regular salary reviews based on performance
🎯 Shift Allowances – Additional allowances for rotational shifts (if applicable)
🌟 Career Growth – Clear progression path to Senior Associate and Team Lead roles
Note: Actual salary varies by qualifications, interview performance, and experience.
🎁 Perks & Benefits at Genpact
(Based on Industry Research & Company Information)
| Benefit | Description |
|---|---|
| 🏥 Health Insurance | Comprehensive medical coverage for employee and family |
| 📚 Learning & Development | Continuous learning opportunities and mentorship programs |
| 💰 Performance Bonus | Annual bonuses based on individual and company performance |
| 🏖️ Paid Time Off | Generous leave policy including vacation and sick days |
| 🚀 Career Acceleration | Hands-on experience with AI and digital innovation projects |
| 🌍 Global Exposure | Work with international clients across industries |
| 🧘 Wellness Programs | Employee wellness and mental health support |
| 🎓 Skill Development | Access to cutting-edge training in AI, automation, and digital tools |
| 👥 Inclusive Culture | Values-driven environment with focus on integrity and inclusion |
📅 Important Dates
| Event | Date |
|---|---|
| Job Posted | December 14, 2025 |
| Last Date to Apply | January 13, 2026 |
⚠️ Don’t miss the deadline! Apply before January 13, 2026!
📝 How to Apply
📢 How to Apply for Genpact Recruitment 2025:
1️⃣ Click on the “Apply” button on the official Genpact careers page
2️⃣ Register/Login to the Genpact careers portal
3️⃣ Complete your profile with personal, educational, and professional details
4️⃣ Upload your updated resume and relevant documents
5️⃣ Fill in the application form accurately
6️⃣ Review all information carefully before submission
7️⃣ Submit and save your application confirmation
⚠️ Important Notice: Genpact does NOT charge fees to process job applications. Applicants are NOT required to pay to participate in the hiring process. Beware of scams involving ‘starter kits’ or payment requests!
📢 Found this helpful? Share this opportunity with friends looking for BPO and Banking Operations careers! 😇
❓ Frequently Asked Questions (FAQs)
1️⃣ What is the selection process for Genpact Associate role?
Genpact’s typical recruitment process includes:
- Online application screening
- Aptitude/assessment test
- HR telephonic interview
- Operations/technical interview
- Final HR discussion and offer
2️⃣ Is this position open to freshers?
Yes! This role explicitly mentions that freshers are eligible to apply. It’s an excellent opportunity for recent graduates to start their careers in banking operations and fraud management.
3️⃣ What skills are required for this role?
Essential skills include:
- Good analytical and problem-solving abilities
- Strong verbal and written communication skills
- Attention to detail for investigation work
- Ability to work in a team environment
- Basic understanding of banking/financial processes (preferred)
4️⃣ Does this job allow remote work?
Not specified in the job description. The primary location mentioned is Gurugram, India. Contact Genpact HR for specific work arrangement details.
5️⃣ What is the last date to apply?
The last date to apply is January 13, 2026. We recommend applying early to avoid missing this opportunity!
6️⃣ What is the work schedule?
This is a full-time position. Specific shift timings are not mentioned in the job description but may include rotational shifts typical in banking operations.
🏷️ Related Keywords
Genpact Jobs 2025 | Associate Gurugram | Dispute Resolution Jobs | Fraud Analyst Freshers | Banking Operations Jobs | BPO Jobs India | Genpact Careers | Finance Jobs 2025 | Process Developer Jobs
📌 Quick Job Summary
| Parameter | Details |
|---|---|
| Company | Genpact (NYSE: G) |
| Position | Associate / Process Developer – Dispute Resolution |
| Location | Gurugram, India |
| Department | Frauds – Banking & Financial Services |
| Qualification | Any Graduate |
| Experience | Freshers Eligible |
| Expected Salary | ₹3-5 LPA |
| Job ID | BFS047482 |
| Last Date | January 13, 2026 |
🎯 Why This Role is Perfect for You
✅ Freshers Welcome – No prior experience required
✅ Global Company – Work with 140,000+ professionals worldwide
✅ AI & Tech Exposure – Learn cutting-edge technologies
✅ Career Growth – Clear advancement opportunities
✅ Banking Domain – Build expertise in financial services
✅ Inclusive Culture – Values-driven work environment
🌟 “At Genpact, we don’t just adapt to change—we drive it. Join us and take your career in the only direction that matters: Up.” – Genpact
Ready to shape the future of work and build a rewarding career in fraud & dispute resolution? Apply now before January 13, 2026! 🚀