PhonePe Off Campus 2025 Recruitment Drive for Freshers

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PhonePe Off Campus 2025 Recruitment Drive for Freshers. The detailed eligibility and application  process are given below.

About PhonePe

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India’s first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.


PhonePe hire top talent job Role Overview:-

Job Role :- Merchant Experience Specialist, PG

Job type :- Full time Job.

What You’ll Do as a Merchant Experience Specialist, PG:

  • Customer Support:
    • Handle customer inquiries and resolve account and transaction-related issues via phone and other channels.
  • Customer Service Excellence:
    • Act with integrity and prioritize customer satisfaction in every interaction.
  • Problem Resolution:
    • Follow established processes to effectively resolve customer issues.
    • Escalate complex issues to relevant support teams when necessary.
  • Productivity:
    • Meet hourly and daily productivity goals.
  • Customer Education:
    • Educate customers about PhonePe features and functionalities.
  • Process Improvement:
    • Identify and recommend improvements to existing customer support processes.

Eligibility Criteria (Simplified)

Experience and Education:-

  • Education: Graduation (10+2+3) is mandatory.
  • Work Experience: 0-2 years of experience in a customer-facing role is preferred (e.g., customer service, sales, retail).

Essential Skills & Qualities:

  • Communication:
    • Excellent written and verbal communication skills in both English and Hindi are mandatory.
    • Ability to clearly and effectively communicate with customers.
  • Interpersonal Skills:
    • Active listening skills to understand customer concerns and objections.
    • Strong customer orientation with the ability to empathize and build rapport.
    • Ability to adapt communication style to different customer scenarios.
  • Work Ethic:
    • Team player with a flexible and open-minded approach.
    • Ability to multitask, prioritize tasks, and manage time effectively.
  • Learning Agility:
    • Good learnability to quickly adapt to new situations, products, and processes.

Preferred Skills:

  • Multilingualism: Fluency in South Indian languages (like Tamil, Telugu, Kannada, Malayalam) is a strong plus.

Benefits:

  • Lunch Provided: The company provides lunch for employees.
  • Work-Life Balance: 5-day work week with 2 rotational days off.

Work Location

Bengaluru

How to Apply for PhonePe 2025?

To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:

  1. Click on the “Apply here” button provided below. You will be redirected to the official career page.
  2. Click on “Apply”.
  3. If you have not registered before, create an account.
  4. After registration, log in and fill in the application form with all the necessary details.
  5. Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
  6. Verify that all the details entered are correct.
  7. Submit the application form after verification.

If you face any issues while applying. Do let us know in the comment section.

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