Firstsource Off Campus 2024: Firstsource Off Campus Drive 2024 for the Support Associate. Students from various disciplines can apply for Firstsource Recruitment 2024. The detailed eligibility, Requirements, Salary, and application process are given below.
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About Firstsource
Firstsource Solutions Limited is an Indian business process management company headquartered in Mumbai, India. It is owned by RP-Sanjiv Goenka Group. Firstsource provides business process management in the banking and financial services, customer services, telecom and media, and healthcare sectors.
Firstsource Off Campus Drive 2024:
| Organization | Firstsource |
| Job Title | Support Associate |
| Salary | up to 5 LPA |
| Location | Mumbai |
| Job Type | Full time |
| Experience | Freshers/Experienced (0-2) |
| Qualification | Graduate Fresher |
| Last Date | ASAP |
Firstsource Off Campus Job Description:
- Respond to customer inquiries promptly and professionally via phone, email, and chat, providing accurate information and resolving issues effectively.
- Handle a wide range of customer concerns, including inquiries, product/service issues, billing inquiries, and general inquiries.
- Demonstrate empathy and understanding while addressing customer needs and concerns.
- Proactively follow up with clients to ensure their concerns have been resolved to their satisfaction.
- Escalate complex issues to the appropriate teams or supervisors for timely resolution.
- Adhere to established service level agreements (SLAs) and quality standards to meet or exceed customer expectations.
- Ensure compliance with company policies, procedures, and data protection regulations while handling customer information.
- Analyze customer issues and apply problem-solving skills to identify root causes and implement effective solutions.
- Collaborate with internal teams to resolve customer concerns that require cross-functional support.
- Develop a comprehensive understanding of the organization’s products and services to provide accurate and helpful information to customers.
- Stay updated with the latest product/service offerings and changes to effectively address customer inquiries.
- Maintain clear and detailed records of customer interactions, ensuring accurate documentation of inquiries and resolutions.
- Communicate effectively with customers and internal teams, using clear and professional language
- Actively participate in training sessions and skill development programs to enhance customer service and problem-solving abilities.
- Provide feedback on processes and procedures to improve overall service efficiency and customer satisfaction.
Skills:
- Deliver high levels of CSAT / NPS scores / others
- Adherence to regulatory Compliance
- Achieve quality scores
- Deliver on defined process specific metrics
- Adherence to process SOPs
- Schedule adherence
Firstsource Off Campus Qualification:
- Graduate Fresher
- Undergraduate – 2 Years Experience
Firstsource Selection Process:
- Resume Screening
- Initial Interview
- Technical Assessment
- Panel Interview
- Behavioural Interview
- Final Interview
- Reference Check
- Job Offer
How to Apply Firstsource Off Campus 2024:
To apply for the Firstsource, follow these steps:
- Click On “Apply Now” button it will redirect to official website of Firstsource careers portal and navigate to the internship section.
- Search for the Performance Testing Internship opportunity and click on the apply button.
- Fill out the application form with your personal and educational details.
- Upload your resume, cover letter, and any other required documents.
- Submit your application and await further communication from the Firstsource recruitment team.